Scooter Importer

My 2^nd time leaving a review of this place. These guys took care of me again while buying a 2^nd family scooter. This guy Yousuf and his Dad are just the nicest people you will ever meet.
I actually had a problem with the 1^st scooter, and they fixed it up in no time, and I was back out on the road. This goes to show their commitment to the products they sell, and keeping the customer happy. It’s amazing, as this guy Yousuf began this business right out of high school. So young to take on all this responsibility, and he is doing such a great job. I can’t wait to see how he is doing at age 40!

Found a small problem in my hoverboard & brought it in the next day. Jose helped me out right away & replaced my hoverboard. Great service, buy your hoverboards here!

Thumbs up for Yoshua (?). He was a very informative sales manager, and told me which of the Chinese bikes to stay away from. He recommended the 2014 Lance Cali Classic 150 and told me ALL the specs on it, more than I would have ever imagined to know. He was honest, and told me to do more research and shop around a bit more. I left being more confident in my scooter shopping and ended up with a used 2013 Lance Cali Classic 125, which was $ 1000 cheaper than the one I saw at the shop. Even though I didn’t purchase from this shop, he still helped me decide on a final scooter.

Love this place. We enjoyed talking to the the general manager, Yousuf Osmani. He gave us a good deal. He threw in a lot of freebies! He is such a good guy. A great businessman! He knows a lot about a lot of things. He has the business sense that a person needs to run an import business like this one! For sure this business will continue to be successful. With the tandem of his brother and him, for sure they will continue to soar high! Good luck and more power guys!

Great experience purchasing a znen rowdy 150cc. The owners are fantastic as well as the mechanic. Thank guys for all your hep!

Yousuf and the guys at Scooter Importer have been great to me. Yousuf has always been on top of things and always gives 110% when it comes to his customers. If I’ve ever had a problem, he’s been quick to respond and take care of it. And I love my little scooter! It’s perfect for the city. Thanks for everything Yousuf and everyone at Scooter Importer!

I had a GREAT experience with Scooter Importer! They have a large variety of scooters and even better prices. Joe handled everything personally and really went above and beyond with customer service. He even threw in a year’s worth of roadside service, which came in handy when I picked up a nail in my tire. My scooter is super cute and I’ve had zero problems with it. Totally recommend Scooter Importer!

Excellent service. They had exactly what I wanted. I will be back. They have the best possible price for what I was looking for.

I showed up at Scooter Importer at about 5:50 p.m. they were getting ready to close. I asked if I could just look around to see what they had. I wasn’t thinking of buying anything right away, but I fell in love with this Red Torino 150 Scooter.
The guy that helped me was really nice he answered all of my questions and didn’t pressure me to buy anything. He took his time explaining everything to me even though they were closed for the day. He gave me a free helmet, a cover and the back trunk for the scooter, just because I paid with a debit card WOW! What a deal. (Total came out to be $ 2400). He even fixed my DMV papers.
Even though I had my motorcycle license I was a little scared to drive home so he offered to drop it off at my house the next day at 7 p.m. I’m now going in for my first maintenance after the first 500 miles and this one is free. :) It takes $ 2.60 to fill up my tank 49.2 miles per gallon. It last about 3 days from home to work. In one mouth I use about 328 miles for work and I pay $ 25.8 per month on gas. It can’t get any better than that! Before going to Scooter Importer, I looked them up on Unilocal and there reviews weren’t great but I wanted to see it for myself. All that’s left to say is you pay for what you get and if you go for the cheapest it won’t last long. Good luck everyone! And thanks scooter Importer for all your help!

If you rate on service — you can’t seriously give them anything else than 5 stars. The guys who run this place understand the importance of serving the customer, I purchased a scooter from them in 2012 and within 3 months I had to return it because it was not meeting my expectations. Here is where the difference comes into play — they told me to pick another scooter and did not charge me anything. (I don’t recall signing a contract that promised me a 100% guarantee). Since then I’ve had some issues with the new scooter, but they are always helpful and reasonably priced.
Most recently, my scooter was leaking so I asked them to tow it in the shop for a look. They towed it, fixed it and charged me nothing. Nothing.
Alameda is a close knit town, with great small businesses in the community. Scooter Importer is in that same class.

I took my barely running 2008 Lance Vespa scooter for service to Scooter Importer and received quick and friendly service. Their prices are VERY reasonable and they are able to diagnose problem areas on scooters very quickly. For example, a diagnostic costs $ 75, but the price is applied toward the cost of the service. I worked primarily with Oscar, and he communicated very well with me about what was happening with my scooter. I would recommend this repair shop to anyone looking to get their scooter fixed. However, if you’re looking for 2 wheeled transportation, just buy a real motorcycle and learn how to ride it … cheap chinese scooters are generally a disappointment and (as you can see from previous Unilocal reviews) break down frequently.

Feeling a need to live somewhat on the edge lately, I decided I needed a scooter in my life. After researching for hours on end I decided to try this place out since I always see it when entering into Alameda. I called ahead of time to ask several questions before driving all the way to Alameda. I had a Kymco scooter in mind but was told that they do not carry the Kymco brand. No big deal, ill still come down and take a look because I also asked if they carried 200−250cc scooters and they said Yes, I had also asked about financing options and was assured that was an option as well. Upon arriving the gentleman were really nice and showed us around. They only had (2) 200cc scooters in stock, the don’t carry any well known brands of scooters (Vespa, Kymco, Aprilia, etc…) also they don’t offer financing JUST Layaway. Although the men were helpful, I had no interest in buying a scooter here and ended up @ the Rockridge scooter shop.

These guys are great. Low prices, on-​site mechanic, friendly and professional service. They’re knowledgeable about what they do, and they’ll help you find the scooter that best caters to your needs.

Got a nice scooter from here. Great service. Friendly staff would recommend if your looking for a scooter. Support your local business

Well, it’s been a few weeks and I’m now in love with my scooter. It’s a champ!
I stopped by Scooter Importer today because of a squeaky brake. They checked it out and diagnosed dust and dirt on the brake rotor. It was wiped clean and no more squeak. A brake cleaning spray was recommended. They didn’t have any on hand and offered to reimburse my purchase cost.
I could not be happier with my purchase and service I’ve received so far.

I stupidly purchased a Lance scooter online back 2008. When it was delivered to my door, I had no idea how much hell i had to go through to get it working. Worst of all, the online store went out of business and I was left on my own. Thanks to the Scooter Importer, LLC I am very fortunate to get my scooter fixed and running! It’s a family owned business and they are real honest people. They told me as it is and gave me the best deal in town with their service.
Who can afford to pay $ 5000 for a Vespa now days? The scooters they carry are really affordable (btw $ 1000 to $ 2000). It runs great and very stylish! I recommend this place to anyone who wants to save big money on purchasing a scooter!

The people who work at this place are really nice, but I’m afraid that’s all that they have going for them. Their product is crap.
I bought a BMS Evo Vespa-​esque looking scooter in Nov. 2009. It was really pretty looking, the price was right, and I fell in love with it.
Turns out, you get what you pay for, because I pretty immediately started having problems with it. The alarm on it was faulty and began going off spontaneously WHILE I WAS RIDING IT and had to be replaced. The idle had to be adjusted numerous times because the engine would SHUT OFF when stopped at a red light or stop sign. The battery does not hold a charge well and I have to hook it up to a trickle charger EVERY NIGHT. Plastic parts like the seat latch have broken off so that I cannot utilize the storage under my seat. The accelerator does not always work properly. The list goes on…
Service for the scooter was «free» every time, but I had to pay $ 60 for towing of the scooter to their garage in Alameda at least 4 times, a couple times I even rode the piece of crap though the Webster Tube for servicing, talk about terrifying! After all this, the darn thing still doesn’t work right. I’ve just accepted that it is prone to spontaneous engine cut off and erratic functioning and tried to make due for my short daily commute from Oakland to Berkeley. How I have gotten 1400 miles on it this year is nothing short of a miracle… A dangerous, frustrating unreliable miracle.
I’ve been saving my money and am buying a name brand non Chinese knock off scooter soon. Learn from my mistake and don’t be dazzled by the good looks and low price of these vehicles.

I bought a scooter here in November of 2009. The price was right, that’s for sure – $ 1000 out the door, including TTL.
The scooters themselves, however, are all Chinese knock-​offs. On mine, the engine developed a rattle, which was caused by the plastic covering the air intake getting sucked into the engine. They had to buy a new part that took three weeks (literally! three weeks!) to come in; then, they realized their mechanic couldn’t install it, so that took even longer. When they finally got around to fixing it, they realized it would cost me $ 300. Needless to say, I was pissed, but they did make it right by offering to let me have a new scooter, instead, for the price of tax, title and license, which was less than the $ 300 I would have otherwise had to spend.
Another thing: they rarely answer the phone, so it can take a few days to get in touch with them. This is very annoying when your scooter is the only mode of transport available to you.
Even though the price on my scoot was right, I have to say that my general frustration with the poor build quality of these scooters are barely compensated by the fun of riding it. Their prices are cheap for a reason.

This place certainly has great prices, but the scooter they sold us fell apart within two weeks, and as there was no warranty and it was a Chinese knock-​off, there were few places that would help repair it. The muffler fell off within two weeks and 100 miles, and they had to order a new muffler (the process took two weeks) and they wouldn’t put the muffler we bought onto the scooter. Including parts and labor, we’ve spent $ 500 on top of the purchase price ($ 699+taxes and fees) to keep this thing running.
I wouldn’t buy from this place again, and I wouldn’t buy another discounted Chinese scooter. Few scooter repair shops are willing to work on them.

The only good thing is the price. Problems found in my scooter are:
1. One connector pin popped out causing battery to not being charged.
2. Muffler fell off after 400 miles.
3. Need to rejet carb for engine to run properly.
There are tons of information on the web about Chinese scooters and you should be able to make these cheap scooters to work if you are willing to wrench them down.
But if you just want to buy one and ride it, I suggest Kymco/​Honda/​Yamaha.