Sunshine Cleaners

I brought my carpet here for a cleaning. Was charged $ 96 dollars, and was told it would be ready in two weeks. I showed up in two weeks, and the woman working told me it hadn’t been cleaned yet and that the cleaner had gone on vacation. Fine. Could I get a discount? No. It would be back Wednesday. Here it comes, it is now Wednesday at 5pm. I pick up my carpet, which is rolled up and sealed in Saran Wrap, and unroll it at home. Not only does it look the same, but there are huge maroon stains on the corner that were NOT there when I brought it in. I rushed back to the cleaner and the woman working tried to insinuate that it was me who made the stains by «driving on the freeway» home. No. I live two blocks away. She says I have to talk to the owner who will not be back until 6:30pm. And she says I can’t call him right now to get ahold of him, as she doesn’t have his phone number. Seriously. I am planting myself here to wait until his arrival.
Update:
I received my refund back begrudgingly from the owner after waiting an hour and a half, and was told not to come in again. Don’t worry, I don’t want to come in again either.

I just had 4 pants altered (to take out the waist). I used to like going here b/​c one of the folks (owner?) has always been very friendly & nice. But the other folks this time were unhelpful (it was a hassle picking them up, i had to go back 3 times! and the guy was reluctant to look for them on the 2^nd time, and seemed to not believe me that they were ready).
When i tried picking up (on the 1^st try), the new pair of pants (which i had given them as a sample to get the size right) were totally wrinkled, as the tailor pulled them out of a paper bag (!). They were brand new dress slacks and had been still crisply pressed from when i bought them. I asked her if she would press them, and she begrudgingly agreed to. I went back (on the 3^rd visit) and got all the pants. 3 fit great (she did a great job with them) but the fourth pair was still too tight. i brought them back, and asked why they weren’t let out like the others, and she pointed out that there was some damage to the seam where there wasn’t enough room to take them out the full inch. i looked at her, and said i wouldn’t have had her alter them if they weren’t going to fit. she just shrugged her shoulders and offered to move the button in the front (which would have looked bad.) she didn’t even offer to return some (let alone all) of the $ 15 she charged for the alteration for that pair.
is it too much to ask that someone check in with me when it’s not possible to do the job right? it was a waste of $, and the pants still don’t fit. and the whole experience was annoying, overly time consuming and frustrating (the wrinkled new pants!). sigh.

I came in to get something altered and was disappointing in their lack of customer service. The lady at the front never smiled at me once, and when I said I wanted my skirt altered to be shorter, at first she just asked me how much I wanted taken off instead of offering for me to try it on. After some awkwardness, she did have me try it on, but I still left without ever being smiled at. The alteration ended up being fine, but I will never go back.

I wish there were a negative zero stars on Unilocal.Do not go to this dry cleaners. I took my linen dining room curtains to them a few weeks ago. The curtains had small smudges of syrup and and other breakfast foods on the bottom edges. I returned for the pick-​up. They gave me the curtains back nicely pressed in the dry cleaning bags with, wait for it… the sticky syrup stains still on the bottom of the curtains. Sticky to the touch. Plus the white linen curtains were much yellower than I remember them being when I handed them over. They said they would do the job over, great. I returned a week later for pick-​up, get in my car with the curtains, lift the dry cleaning bag to check out the hem and there’s still sticky syrup on the edge of the curtains with less than 5 seconds of inspection. I went back and asked for a refund and they refused. So I’m $ 48 out and have dirty, yellow curtains. When I got home and inspected the curtains further I noticed the «care for» labels cut of of the curtains by Sunshine Cleaners. Really awful experience.

I was seeking a reliable local dry cleaner and took a chance on Sunshine. Peter is always friendly, and all my items are returned in excellent condition. The woman who recently accepted my eight-​drape order did not know the cost of cleaning the drapes and asked that I speak with Peter, which is why I’m giving them four stars, but I know they’ll do a fine job in the end. Note, they only take cash or check, but it’s a small inconvenience for a good dry cleaning service so close to home.

I think Sunshine Cleaners is the best value for dry cleaning in Alameda. I haven’t had a band experience yet!