Apple Store

The lighting is very bright in here and begins to bother my eyes after a while of being in the store. But I went here yesterday to get my cracked iPhone 6s screen repaired for a 3:30 appointment. I checked in for my appointment at 3:20 and they had me and my boyfriend sit in the back for almost a half hour before seeing me which was a tad irritating but it was manageable. It ended up costing me $ 130 something to have my screen repaired which is quite the dent in my wallet, but it’s Apple, what do you expect?

I had a 10:30am Genius Bar appoint on Tuesday, April 26^th and I was done by 10:45am. Jamie Felitte is the best. He has a gentle manner and listens respectfully. He explained the backup process, my new upgrade and assured me I could still use my hotspot. I had a couple of other concerns and he checked my computer to see if everything was in order. I felt much more confident about my machine after talking to Jamie than when I picked up my computer on April 9^th.

Ughhhhhh! Horrible !!! Too crowded — but worst part is my computer was there for an hour getting repaired and I got it Back and there’s a big scratch on the cover!!! I’m so upset about it!!!

I’ve been here to buy a Macbook Pro, various accessories and there was not one time where I experienced rude treatment by the employees. I’d say 100% of the time I am ignored when I walk in. The first time I was buying a Macbook Pro, the employee who was helping me acted indifferent, aloof and somewhat annoyed like I was wasting her time and wasting space in the precious store. She was more friendly to some other older customers, so I figured maybe she assumed since I was younger I knew how to setup and operate their products without much problem. But the truth is, in NYC, some Apple stores have been investigated for racism and their attitudes towards East and South Asians they believe to be resellers. I believe it’s a company culture that encourages their employees to treat certain people differently and to profile them. I have a friend from India who was buying iPads for her family. As far as I know, it’s not a crime to have relatives and more than one of them wanting an iPad. However, when she went to buy three she was told she could only buy one at a time. I can’t confirm, that this would have been different had someone else asked to the same employee at the same time but it seems like prejudice.
Sometimes they have a person to greet others, almost every time I have gone there I was ignored either by the person conveniently checking his or her phone but somehow greeting other people in front and behind of me or walking away altogether. I have had accessories in hand, waiting 30 minutes for someone to check me out even though it’s almost to store closing while other employees are hovering around other customers who are just trying out products or just standing around goofing off. The one time I went the genius bar to look at my phone, I had to wait over 2 hours even though I had an appointment. I think that’s just downright terrible management. I don’t bother buying iPhones from them anymore, I would rather order through my carrier just so I don’t have to be insulted and treated like trash. Even when I get checked out or helped out, it’s usually the person acting like I’m inconveniencing them and they would rather I didn’t bother. Obviously, I’m not their desired type of customer and they would rather more ‘superior’ types only bought their products. I intend to decrease my use of Apple products as the company wants to continue and promote prejudiced treatment of their customers. It’s disgusting.

Stop buying iPhones, people.
Steve Jobs is dead. Quality is at an all-​time low and Apple has gotten way too cocky.
Floor staff is nice enough when you are buying. BUT… When you have a problem, and soon enough you will, good luck… All of a sudden, you are surrounded by a bunch of snotty, entitled, self-​important hipsters who think everything is the customer’s fault. They have hassled me every step of the way for years.
And the «genius bar» offers nothing of the sort. If they were geniuses, these dismissive Aspergers patients wouldn’t work for peanuts at the Apple Store.
If you aren’t under warranty, they try to GOUGE you for parts. If you are under warranty or Apple Care, they find sneaky ways not to honor it. Same with recalls – they try to say YOU damaged the product or it’s dirty inside so it’s not eligible for service. The managers will not help you either, so don’t bother trying. Just stop buying Apple. Shop around!!!
I can’t wait for someone else to make a decent laptop so I never have to argue with Apple about servicing their hideously overpriced products ever again.

I don’t get too many chances to walk into an Apple Store and know exactly what I need very often, but today when going in, after picking out the product from the shelves, I was greeted by an employee — seconds after picking up a smart-​cover for my one Apple device that I recently got. While I didn’t try to show it on the outside, the inside of me felt like I wanted to give this person a piece of my mind. While not many people that know exactly what they need and want would want too much help, I always want to take a step back and think about what I“m planning on purchasing. Here she is — «stepping on my feet» — and I was about ready to tell her off drop the product back on the shelf and run out of the store empty handed. I know she was trying to make a sale, but don’t approach every customer you see in your store until a few minutes later. (If you know me, it does take me a minute to think it through and I would be ready.)
I do thank the business, though. When the original employee noticed that I had two smart-​cases (due to two sticking together to each other thanks to the product’s electronics-​safe magnet), she asked how many I intended to buy. I had totally forgot about some of these characteristics, but was truthful in that I only intended to purchase one. She helped separate them (not too big of a deal).
But that’s when things got harrier during her purchasing transaction. As she got her little handheld cashier/​register ready for the purchase, she informed me that this was only one of two pieces that would help protect the device. I know Apple’s products and wasn’t intending to purchase the other half of the product. She called some type of external background cover from the outside of the cover itself. If I wanted and needed to buy those pieces, I knew I’d be back in another day. I never did return and still to this day (the next day) have not returned as I feel safe not having the super protection that Apple doesn’t even sell anywhere — so I don’t know what piece they were talking about.
That’s when things became a little trickier for her. No matter what she did to initialize her cash-​register machine on her phone, she kept having problems. She walked me around the store, trying to find another «cashier» who had a device that was working correctly. After «dancing» me around the store — parading if you will call it that — she found someone who was able to help and she pawned off her sale on this other cashier who assisted me from there. The only problem was — the employee was back — just from where we originally started from (I had to walk around these cases selling Apple Watches for absolutely nothing — as I already own one of their watches — I refuse to tell anybody which one I own to anyone online unless it is Apple themselves (and is through a verified or similar account).
As this other employee asked me for payment, I handed her my credit/​debit card, at which point I noticed her flip over her machine. I had forgotten that their stores had Apple Pay and I could have used that from my Watch on my purchase. I’ve been having some trouble getting Apple Pay to work at stores that utilize it near me, and maybe I was doing it wrong from my watch and they could have assisted me with the process… Grrrrr!
The cashier never asked me towards the end of the sale if I had any other questions. Perhaps if she did, I would have remembered I had that problem.
Before moving on, I’d like to take a step back and say this — their organization on their «shelves» on the wall is horrible. Although it’s color-​coded it seems to be, there are different types of smart cases mixed in between two other types and vary by portion. Perhaps people might find your products easier if they were all aligned in their own separate row or column, or even row/​rows or column/​columns. This took me several minutes to figure out where the exact one I wanted was.
To see about whether or not this store has any value, I’d need another trip, but that trip might not be for quite awhile.

Shout out for the crossgates Apple Store where staff are smart, helpful, and nonintrusive. They welcomed me back like an old friend and are commencing an intensive workshop program of support albeit they have always been supportive.

I had just bought a new iPhone 6s and none of the contacts came over from my 4s.
Four techs tried to figure out problem to no avail. Later in day I am visiting friends and 17 year old kid solves problem in 10 minutes. Usually love this store but not this past weekend.

It’s great that they have a store but the service is lacking because it is so busy. Real hit or miss, because some of the employees are pretty smarty about the products, while others don;t even own ANY APPLE products.
Worth checking it out!

Took computer in to get rebooted. They wiped it clean and it rebooted. However, it also deleted pages, numbers & keynote. Called back to see what could be done. The only answer I got was to try logging in to App Store and see if it will let me download a free version. If not, I will have to re-​pay for the programs we already purchased! When asked if there is anything else that can be done by way of abatement, NO was the response. So useless!

Cracked my iPhone 6 screen doing some overzealous jump roping. Went here although I was a bit pressed for time. Luckily they were able to get me in and out very quickly. Went to pick it up the next morning and they said it failed calibration. So, they ended up giving me a brand new phone for the same price as the screen repair which is $ 109. Great service. Would definitely return to this Apple Store.

Made an appointment at this location… they said my wait would be an hour. They took all my info email and phone number but never called or emailed. Trading in my apple iPhone for a Samsung.#customerservice

I own 2 MacBooks, 2 iPhones, an Apple TV, an iPod Touch, and an iPad. Yes, I love Apple products. And as such, I’ve had a lot of experience with the Apple store.
I’ve been here many times solely to check out new products. If all you want to do is drool over Apple’s latest must have cool gadget, they are happy to leave you alone and allow to play with the device for as long as you want, and they’ll never bother you. But, they’ll also happily answer any questions you might have, and help you in anyway they can if that’s what you want.
I’ve had problems with my newest MacBook. I’ve had to bring it into the Apple Store 3 times for service. The techs I’ve dealt with have always been knowledgeable and courteous. I had one exceptional tech give me his business card and work schedule. He implored me to not bother with an appointment, but instead, just come in when he’s working and he’d help me immediately.
A few years back when I bought a new iPhone, I dropped it two days later and smashed the screen. The tech who helped me gave me a new phone, even though accidental damage is not covered.
I could go on, but I’ve had so many good experiences at the Albany Apple Store I’ve forgotten most of them.

I went in today to get more information on the Mac book pro and the dr. Dre Beat head phones. I was going to make my purchase online but I wanted to make sure I was getting the best one and the right amount of storage for my new mac. As soon as I walked in I was greeted. I told the man what brought me in today. He escorted me to the beats headphone section and he will send someone over to me. I was waiting for about 15minutes just to ask a simple question. There was a older man that was already helping a customer. He got her (the customer) to purchase her new iphone and set it up for her. I was fine with that but after he did all of that he was having a random conversation with her not even trying to wrap it up while seeing he had 4 customers all waiting patiently for me. I was getting so pissed but the greeter guy walked back over and apologized for the wait and said there were 15 people ahead of me. That may or may not have been true because I saw other people walk in after me getting immediate assistance. So I waited an additional 20 minutes the greeter came back to me and said «you are still waiting. I am so sorry. I will send someone over right away to help you with the mac». I said «thank you!». I truly appreciated his apology. He was very pleasant. My problem is the person that was sent to me. I don’t know his name but he looked like of asian descent with a Caribbean accent (and no I am not racist. Just trying to describe him so you can know who I am taking about). Well he said «hi how can I help you». He seemed pleasant at first but then when I asked him questions he was very short with me. Gave me the vibe he didn’t want to help or thought I wouldn’t make a purchase. If was like okay do you have anymore questions? No. Okay bye… I needed someone to yes answer my questions but also tell me additional information. To reassure me that I was making the right choice. He acted like he could give two shits! (Excuse my language). I then said «I would like to hear how the studio headphones sound but their wasn’t a display out. Could you please put one out?» And he says with an attitude «no we don’t just put a sample one out. If there isn’t one then there isn’t one «. I don’t know if he thought I meant open a box and let me test one out. But he was very rude. «I said no I don’t mean open and box and randomly put one out but most apples have them all on display so I am asking if you have any in the back of the store that are for display purposes». I was so damn mad I left empty handed. That whole store pissed me off. I will never make a purchase there. I will make my Mac Pro and studio head phone purchase some where else.

I made an appointment for the Genius Bar on the Apple app. I showed up and was checked in. It took about 10 minutes for me to be helped but that was very reasonable, as I was late and the store was packed. The reason for my appointment was to have the battery replaced in my iPhone 5. It was free because of Apple’s battery replacement program for defective iPhone 5s. They said if would take about an hour. This was great because it was quicker than expected and the store is located in this great mall. I just roamed around and bought stuff and then came back for my iphone. It was ready right on time. I just had to sign for it and I was done. It was a great experience and my first time in an Apple Store.

I am so pleased to have Apple Store in Albany so convenient.
The staff are great very helpful waiting in line could be pain in the A$$ to ask questions or minor issues. Majority of time before I walk in I have already have in mind know what I want, Apple Tech never gets old ;)
Decided to get myself another IMac this time little bigger 27″ the damn things looks like TV on my desk lol but I love it. I just wish Apple could could come up with customer loyalty program rewards could be converted to discount 5−10% off. The next device is to upgrade my iPhone to 5S shortly.

I had a Genius appointment for an issue I was having with one of our companies iPads. After a little trouble shooting the associate decided that there was a problem with the iPad, it was still under warranty so he swapped it out with a new one. Since we had backed up all our data on iCloud we were able to restore all the important data while I was still in the store.
I have always been pleased with the service at this Apple store. The classes and workshops they have are also beneficial and enjoyable.

Okay… is it just me, or does it smell like piss in here? I swear to god, every time I come into this store, it smells like some kind of animal urine, like the smell you’ll find in any poorly maintained mall pet store. It’s pretty off-​putting.
The staff are always extremely helpful, but this place (like most Mac stores) tends to be overrun with customers, especially teenagers, who park themselves at a displayed iPad or Macbook and stay there for hours, updating their facebooks and watching youtube videos with absolutely no intention of ever buying anything. Because of this, it’s often difficult to find an open display of a device you’re interested in buying, and I generally just get impatient and walk out. Like I said, it’s certainly not the staff’s fault, and I see them dealing with it best they can, but it’s still frustrating. About eighty percent of the time, if I have a serious question, I’m able to find an available staff member to answer it for me.
And of course, they can check you out anywhere in the store by using their nifty little devices, which is pretty awesome.

Two people checking out during holidays– seriously?
They had a really long line considering there must have been 25 employees there when we went in. They need to figure out a better way to check people out during the Holidays. Once the line got absurd a third person was added, but it still wasn’t moving quick. Next time I’ll just buy online and skip the physical store.
As pointed out, normally at the apple store any employee can check you out with a handheld device they all seem to carry which is like an iPhone with a card reader attached. However, for whatever silly reason they weren’t doing this during the lunch rush on 12÷15÷11. Go figure, seems silly to me.

There are SOOO many employees here. The line at the counter is always long and takes forever. However, my boyfriend bought in his old Mac battery and he got a replacement for free, which was awesome!
It seems like a lot of people who come in this store just sit on the computers, it’s really annoying.