Bruegger’s Bagel Bakery

I wish I could comment on the quality of the food, but I never got a chance to order anything. There were four people behind the counter. And there were two customers: me and one other person. After several minutes of my standing there, waiting for one of the four employees to acknowledge me to take my order, not one of them looked up. I tilted my head a couple of times, attempting to make eye contact, but still, no one would look up. Eventually, I decided to go somewhere else where my business might actually be wanted.

I come back for the bagels. They’re good. But would it kill the staff to smile a bit more?

A major inconvenience for the plump girl with the glasses. Almost as rude as the crack heads at Dunkin doughnuts up the street. Got our food half assed. Ate in the window and saw a rodent run behind the counter! Puke!

I don’t see what the big hype is. You can get better bagels at Dunkin Donuts. They shouldn’t call themselves a deli, they don’t even have a real grill. I ordered a bacon egg and cheese which consisted of a pre-​made egg patty in-​between a mediocre sesame bagel, heated in a microwave…

Well, now they’ve lost me as a customer. I ordered a panini sandwich with roast beef and the beef had a rancid taste to it… UNACCEPTABLE. I don’t think risking food poisoning is worth choking down a Brueggers sandwich. I told the clerk who fetched a manager… she rudely disputed my claim, rudely told the clerk nothing was wrong because she «made» the roast beef «this morning» then rudely refunded my money. No apology, in fact she barely spoke to me or made eye contact for that matter. ANGRY MANAGER RUDE TO A DISSATISFIED REGULAR? YOU BLEW IT BIG TIME. GOODBYE FOREVER.

I don’t get it. What do people like about Bruegger’s?
Everything here is so mediocre, that it’s easy to trip over the bar set for quality on your walk in.
Also, the calories — wtf. They’re posted right on the menu, and it’s an absolute s*it show. You wait like a decade for an egg sandwich that’s been microwaved.
Oh, and it’s overpriced.

This place is a big disappointment — too bad, because it used to be the only decent Brugger’s in the area.
Came in for lunch at about 11:30 today and ordered a Leonardo da Veggie and a Turkey Chipotle Club. The young man serving us had no idea how to make either sandwich, and even after looking on the board left both the bacon and chipotle sauce off of my sandwich. We were eating in, but they didn’t ask — they wrapped our sandwiches up and didn’t even give us a tray so it was all we could do not to drop everything on the way back to our table. When I went back to the counter to tell them about the mistake, they made a joke and just added the missing items, completely mangling it in the process.
On top of it all, the bathrooms were in terrible shape — neither had been cleaned recently (certainly not today), the men’s room was out if paper towels and the baby changing station was busted, and the women’s room was out of soap.
There’s really no reason to eat here. If you are looking for a place to eat in the plaza, try Bountiful Bread — and if it’s bagels you’re looking for in particular, go a little farther down the road to Uncommon Grounds.

Pretty darn good location for this franchise, prompt, well-​run, and with reasonable seating and lighting. I don’t think their bagels are in the to-​die-​for region but they’re much better than a chain store could normally be reasonably expected to produce. The kids like the yogurt parfaits, too.
I’m a little sad to say this, since I want to like the local indy stores, but this Bruegger’s compares rather favorably to the somewhat hoity toitier Bountiful Bread some doors down.

Nice Bruegers. Not that I’ve yet to find one that isn’t. Today I had a toasted Everything bagel with bacon scallion cream cheese. YUMMMM.

There’s nothing outrageously special about Bruegger’s in my mind, but what they do is done pretty well. All the food is very fresh, the bread is super soft and bagels have a nice chewy-​soft balance. I love their soups, including the butternut squash and roasted red pepper. Lines can get pretty long, as the staff at this location are a tad on the slow side, but they are always friendly and accommodating.
Granted, I’m not a bagel fanatic, so I don’t go out of my way to eat here, but it’s a safe bet when I’m nearby.

I just left this establishment and it was next to horrible. The bagels are tiny. The eggs are fake. They use egg patties instead of cooking a fresh egg. The ham was nothing special. Maybe I am used to better bagels in new jersey. Would not recommend.

The bagels are overly chewy, small, and just not satisfying. The coffee is nothing to write home about either. It’s a step up from Dunkin’ Donuts but that says very little.
The staff at the few locations I have been to in both Albany and Cambridge (MA) have been rather friendly though so a star for that.

i love the bagels, the cream cheeses and the lox sandwich. but their coffee tastes bitter and burnt. so i have to run someplace else to get coffee. but it’s okay, because everything else makes up for it!

Is it weird that I like Brugger’s Bagels better than NYC bagels? Well, I do.

Bruegger’s has been making bagels for over 15 years in the capital district and this location has ample seating, although there’s almost always a line to get these great bagels and sandwiches. great location for doing some non-​mall shopping at local stores and a big window along the sidewalk great for people watching.