Carcraft Auto Appearance Center

Horrible experience with the business owner, I had my truck damaged, I was shouted at, and treated disrespectfully.
When I initially went into the car wash it had broken down and was told by an employee that it happens frequently because it’s old and was given a free voucher which at first I thought was great.
On 10÷21÷15 I went in to have my truck washed and during the general scrub down one of the employees broke my passenger side mirror. After the wash I parked and verified that indeed it was broken and not just loose. I walked in and was told that the supervisor wasn’t in, but was going to be in the next morning. They took down my information and I went about my day.
The following morning I stopped by and was told that Ryan wasn’t in. I gave him a call and he told me he would be in after 1 PM. At about 1:30 PM I stopped by and Ryan still wasn’t in, I gave him a call and my call got forwarded. An employee told me that the owner Armand Borde was in and took me to him. The employee told Armand the jist of the situation and left.
Armand reluctantly walked to my truck, messed with the mirror, and tried to pull it down in a sad attempt to make it stay. Then he said that the reason it broken was because my truck was old and that he wasn’t going to pay for the damage, then started to walk away. I then said that it was one of his employees that broke it. To which he turned around and shouted that he didn’t care, and that he wasn’t going to pay for it. He did this at a distance of about only 2 ft away from me, and proceeded to walk away, get into his truck and take off.
After Armand left I walked into the business and asked an employee for the owners name to which I was repeatedly asked why I wanted to know his name. The employee then said that he was going to ask a supervisor if he could give me his name. After that employee left, the employee that initially helped me and took me to Armand gave me his name.
Over the time span of 4 days, I had my vehicle damaged, had poor customer service, was shouted at by the owner himself! And plain treated disrespectfully. I will never return there and recommend that anyone looking for a carwash or any auto detailing go elsewhere. You won’t get the «superior customer service» that they boast about on their website.

I often purchase gas and a carwash for our three (3) cars and find the General Manager who also stated he is the owner, very tight. I have a very small car and paid the twelve dollars for the works or whatever they call it and when asking them on exiting the wash if they’d dry the small portion in the back of the car the owner belligerently and reluctantly did so complaining that in the future they will no longer hand dry the cars. I felt like he was doing me a favor by frequenting his establishment. He mentioned also that his assistant manager sided with him. The general manager in my opinion needs some classes taken again in communication and just what customer service is all about. The next visit I buy a simple car wash along with my gas then proceed to the wash and encountering him once again he was unhappy that I had asked to deduct the dollar ninety-​nine I had paid after already paying nearly forty dollars for the fill up, against the twelve dollar higher priced more all inclusive car wash. He reluctantly said that he’d honor it now but not in the future. This fellow needs an attitude check and would probably get more satisfied customers by positively dealing with the customers needs. The fine Hispanic folks working for him are most excellent generally and work hard. I can only think how awful it must be working for a slave driver with a Trump disposition. He needs to think twice about who is dealing with. I have a good education and have worked in customer service a good portion of my life and had folks coming back to me for more business because I treated them as if they were God. Work can also be a prayer and customers do not need to feel condescended too.

General manager was a rude person! verbally abusive to the employees, disorganized and could really use a punch in the eye! fire him! read the other reviews! I have never been to a place that had such a rude person managing such nice employees! employees were very nice and smiling even with the rude manager micromanaging their every move…
Edit: while I was still there waiting, he read my review online and lost his marbles. Starters spouting you don’t know the real story! Seriously, does it matter?! There’s no reason you should talk to anyone that way. Good luck.

Now he wants to make things right… Ha ha ha don’t think so sir. You’ve failed as a business man from the beginning and what you’re offering will not fix anything.

I brought in my 2000. Honda S2000 with faded paint and a large blemish on the side, they restored my paint job quickly and for only 110 totally revived my car. I was late bringing in my car, but they still gave me excellent service. Hats off to the crew.

Excellent Customer Service!!! My car looks better than it did brand new from the dealership!!! Thank you so much!!!