Cocca’s Appliances

I purchased 2 air conditioners and a washing machine. I wanted the ac to be quiet. After researching consumer reports I learned Frederick makes a powerful QUIET unit. Coccas deals with Frederick ACs. They ordered it. When it arrived it was too wide for the window. Because it was ordered for me there would normally be a restocking fee. Frank, the owner waved that fee because the literature said my window size was accommodated but did not say it was a different model. They ordered the less wide unit. So it all worked out great with the AC units. I also had a washer model I wanted based on info from consumer reports I showed them the best buys price. The sales rep looked it up and best buy price was for last year’s model. They sold me the newer, this year’s model at very near the best buy price. I paid for delivery and instillation. The 2 guys they sent to do the installation did a great job getting the washer in a small little room off the kitchen where a washer dryer barely fits. They got a nice tip for their hard work. I would AL WAYS rather deal with a privately owned company than with a megachain. I found their customer service very good they helped me with the warranty paper work and I got their service team guarantee for 3 years on the washer and one of the Frederick ACs. Frank does approve most deals or special accomidations. As he should, it is his store. My experiences with them has been great.

Very good local joint for appliances. The sales man, who I should remember, was really good. It’s not often someone actually sells me something, but he did it. They had good prices, the delivery was cheap and easy, and their three year warranty was really a closer. I paid cash, and he threw in a ten year extended warranty. I tried Home Depot, Lowes, and another local place I don’t want to bash. No comparison.

I really like shopping at stores that are privately owned and/​or local businesses. Cocca’s was recommended to me by a friend that had purchased several appliances there previously and always had good experiences.
I have always had good experiences with them. It’s still a gritty somewhat sales-​y environment, but they have a good selection, friendly/​knowledgable staff and great customer service. The prices are on par (and often competitive) with the big box stores.
Example — my brand new dryer was not working properly after the propane company came to install it. Turns out there was a manufacturing issue. Cocca’s put me in touch with the warranty repair folks and they sent someone out immediately to figure out (and ultimately fix) the problem.
I just went back there recently to purchase a new stove/​oven and microwave/​confection oven. I’ll go back to them in the future if/​when I need more appliances.