Fabuart

They turned off there chat and phone support for the last 4 days. Phones do go to a mail box but have not heard anything back. No way to check into orders which there website does not show if a item has shipped or not.
Thinking of calling my Credit card company to stop the payment. Its sad but how is one to feel when you have no way on communicating and dealing with higher dollar products.

These guys are just plain bad. My wife and I ordered a piece of metal art that we liked. It took 4 weeks to produce and ship which was fine. When the item arrived it was not what we ordered. I emailed customer service and they replied that it was an old version of what we ordered and it was the shipping warehouses’ fault.
Fine, mistakes happen, they promised they would make another one and ship it. The catch, we would have to wait another 4 weeks… So we did and the item finally shipped. Low and behold the sent us the exact same incorrect piece. Literally the same garbage.
I emailed customer service and told them I was upset. They actually had the nerve to question why I was upset at them. They offered to send a different item with a higher value and they would cover the difference as compensation for the inconvenience. We picked out another metal piece. A day later we received an email that stated that we could pick an item for $ 500 or less (which after the 50% off coupon everyone has was about what we paid for the original piece. Oh and we could only pick an item in stock (no metal pieces are in stock). Great customer service.
We again picked some more art pieces (not metal like we wanted) and they shipped. No surprises, one of the pieces has damage which looks like it was present prior to shipping. So they again shipped garbage.
Literally some of the worse customer service around and terrible quality control. Do yourself a favor and buy somewhere else, even if it costs a bit more. Not worth 3 months of hassle.

I love my painting I got from fabuart. I ordered a piece called «the love birds» as a Christmas present in 2013 for my fiancé and he really liked it. We hung it in our front room so it is the first thing you see walking in and have received so many complaints on it. I would definitely order something from them again. I wouldn’t call them investment art but they aren’t trying to be; they are nice, large, beautiful pictures for an affordable price.
Ordering was easy and I got it within 2 weeks and really it took that long because of a blizzard in New York. It can take longer if they don’t have that picture on hand but they let you know before you order.

First, let me thank you for being one of the most awesome art dealers I have come across on the internet. To think, if it wasn’t for Groupon, I would have never found you; my life would have been so bland! LOL
Second, I have ordered over 8 paintings from you in the span of 2 years and out of those 8, only one came that was a far cry from the image posted on the website. That being said, I did not feel the need to return or exchange this painting because I still very much like the idea, it was just the colors were drastically different. The painting was Modern Seascape Painting 739 50×36in (Order ID: #112 536), and the colors in the one I received appeared to be overly blended leaving no definition between the sea and the sky (or even the sun for that matter). Nonetheless, the color blend still looked pretty nifty so I just kept it.
Third, your companies attention to customer service is astounding. One of the paintings I ordered was not ‘in stock’, and although I did not notice it at the time of the order, I received an email within 24hrs, of my order being place stating that it was not in stock and can take up to 30 days to fulfill. Well, I was fine with waiting, but was so happy that you kept me up to date with my order.
Forth, I have never had the need to contact customer service outside of the standard emails that were sent to me regarding my orders; however, so many companies never even respond to any Unilocal reviews that are left and was very happy to see, even on the lowered scored reviews, that your management team too measures to help ensure customer satisfaction.
Fifth, I has tried MANY different art dealers similar to yours and was always dramatically disappointed with the turnout of my product. One company advertised a snowy rock landscape and was soo terrible I did not even open up the package the entire way.
Thank you for being my NUMBER ONE art dealer, and I will continue to purchase your lovely work for many years to come!

Can’t say enough negative things about these guys. The painting I received looked nothing like the picture represented online. When I pointed this out they insisted it was within the 15% allowable variance, but then later said that 15% is subjective. In other words, a completely meaningless number.
Extremely annoying having someone insisting the ugly, primitive painting in front of you is the same as the example on their website when it so clearly isn’t. An artist friend of mine said, «Oh, nice.», when I showed her the example online. She laughed when I showed her the actual painting I’d received, without any prompting from me.
After much insistence and multiple emails back and forth I finally received a refund. Avoid these scammers.

Really happy with our painting! Fell in love with it online, bought the groupon– great deal! Reached on time and really beautiful piece!

I pretty much second everything Peggy Sue K. wrote. I ordered a painting via a Groupon deal and when it finally arrived, it looked like it was painted by kindergarten kids during paint time on a rainy day (and that’s probably an insult to kindergarten kids.) Suffice to say it was nothing like the photos online. It was super sloppy and just bleh.
I contacted Fabuart’s customer support and they strongly encouraged me to swap it out for another painting (versus giving me a refund.) Well, I never received the photos they promised me of the replacement painting they were going to send me. Thank goodness the awesome people at Groupon customer service were able to help get some money back.
If their paintings looked half as good as the ones they have online, I would have been a happy camper but that was just not the case. Way overpriced (even with a Groupon.) Avoid, avoid, avoid.

I purchased a painting over a month ago and finally received it today. To say the least, I am very disappointed with what it looks like. I posted a picture of it. It’s the abstract tree art painting in gray and red to the right. I haven’t spoken to customer service yet. There’s no way I’ll be ordering another painting from Fabuart.

Not impressed at all! The issue I was experiencing from trying to purchase two Fabuart deals (Love Birds and Red Abstract) from Groupon should have been a sign not to go through with it. I did not listen and called Groupon and they were able to put the order in for me manually. I was excited when my packages arrived in the mail 2 days ago. However, once I opened the packages I was in for a huge disappointment!
The pictures of the artwork on the Groupon and Fabuart site are deceiving! You really do think you’re getting a fabulous piece of art work (like what is displayed on their websites) but what you really get is something leftover from an artclass or something from the «reject» pile. Perhaps, this is what Groupon does — maybe they purchase the rejects that Fabuart does not want. I totally understand that these pieces of «art» are hand painted and that there will be some slight variances but the differences that I saw were anything but slight. In addition, one of the panels of the Red Abstract artwork was damaged, like the paint had been ripped off. Each panel was wrapped in plastic so I’m not sure why or how it got damaged — at any rate this is not a piece of art I’d like to keep regardless.
Red Abstract:
This artwork had way too many lines and paint splatters than what is pictured on the Groupon and Fabuart websites. The painting also was way too dark than what is pictured. As I mentioned earlier, one of the panels was damaged and was missing some paint.
Love Birds:
This artwork was not half as bad as the Red Abstract. The main things I noticed is that the moon was painted way too big. Because of thie large moon, the rest of the landscape (water and mountains) was not painted in. I’m not sure if the art I received for this piece was a return because the picture mounts were already installed on each panel. The Red Abstract package included the picture mounts in a separate plastic bag.
I’ve contacted Groupon Support to see if they can send me what is pictured on their website. If they cannot, then I asked for a full refund. We shall see what happens.

I have a good experience with
. My order was for 2 paintings, one Asia Painting for my living room and one for my bedroom. The shipping was good (8days) for sure it can be faster but overall I am happy with the quality of the size of the paintign. I like the fact that they have large multi piece painting. I think it s a good place if you want unique décor.
Thanks Fabuart and I will check in few months if you have new design that can match my office décor.

Buyer Beware! The selection on their website is vast and the quality looks amazing, but the product is not as represented. The original works as pictured are well worth what you pay, but that isn’t what you get. You wait 6 weeks to get a grade school rendering of the pictured work-​no exaggeration. Their return process is confusing at best (note they are not actually a US based company) and a refund is non-​existent when you have used a Groupon, so your stuck with what you get. I was able to get a 50% Groupon refund and wrapped the canvases with fabric to be able to use them, but it was an expensive lesson. I was shocked to see today that Groupon is still partnered wtih FabuArt. The experience has changed the way I use Groupon, I will no longer purchase anything I am not already familiar with since you have no recourse to get your money back.

I purchased a certificate for Fabuart. After browsing their extensive catalog of art pieces I finally decided on the ONE. I made the online purchase on 11÷19÷13 and the payment was immediately taken from my paypal account on 11÷19÷13.
Over a week goes by and I here nothing from the company, they have already collected payment and I should have already received the piece by now. I email them on 11÷27÷13 asking them for the tracking number of my package. Their reply on 11÷28÷13 is that they canceled my order (but they kept my money and never notified me they canceled my order) because I only paid $ 15 shipping and it would be $ 42 MORE to ship to California!!! What??? I am clearly in their delivery zone!!! I email them back and ask why $ 42 more when the site clearly states it will be $ 15. They reply back via email that the email about the shipping was sent in ERROR (really it was an error that you are trying to get me pay another $ 42) and the reason they canceled my order is because they don’t except the discount which their system excepted when I placed the order!!! They then say I need to pay the $ 25 their system discounted me. They send me a paypal invoice on 11÷29÷13 and I immediately pay for it as it has already been 10 days since my order and I request them to let me know when this item will ship. They reply back the item will be shipped within 1 – 2 days.
On 12÷4÷13 I receive an email from Fabuart saying my order has been marked SHIPPED TO CUSTOMER (well this is more than two days, but finally!!)
WAIT…thats not all folks!!! On 12÷6÷13 (yes two days later) they email me this:
«Thank you for your order .
As you know the product you ordered was indicated as in stock for fast shipping when you ordered it and the shipping labels were prepared for your order.
Unfortunately, our shipping center asked that I contact you today to inform you that this painting is no longer in stock and would take 40 days for the creation of a new one.»
Huh??? Two days ago you marked it as shipped, how does that work???
I still want the piece so I tell them I will wait. On 12÷17÷13 they email me that the product has shipped — at this point, I will believe it when I see it.
About a week or so later I do in fact receive a package with a piece of art. I ordered a piece that was a tree in blue/​green/​gold. I received a piece with NO COLOR, it was just straight metal. WHAT!!! Are you kidding me??? I can’t believe this is happening!!!
I email them photos of the piece I received showing them that the art piece is incorrect. They email me with an apology, advise me it will be another 4 – 6 weeks for the piece, in the meantime they will send me a small canvas. I advise them I will still wait for the piece and a couple of weeks later I receive a small canvas which wasn’t even stretched properly over the frame so it has small waves in the canvas. I also had to package the incorrect piece and ship it back to them.
On 1÷10÷14, Fabuart emails me with pictures of the painting I should be receiving as I asked them to see it before it ships. On 01÷14÷14, I receive an email my art piece has been shipped. Again, I will believe it when I see it.
Finally after two months I receive my piece! Not sure it was worth the frustration.