It’s a bus terminal for both Greyhound and local buses. Facility is clean, staff is friendly and helpful. I decided to use the Greyhound bus to travel up to Atlanta. This took approximately three hours. The bus driver made two stops along the way so we could get down and stretch our legs, use the bathroom and grab something to snack on. When we arrived in the Atlanta facility we were dropped off by a train station which did not seem like I really safe place to be. The drop off point in Atlanta was close to a police station and a jail. I had planned to take the train and noticed two police officers talking outside the gates of the train station. Only two other people were there. I quickly bought my ticket went to the train platform and waited for the train! The train was late and I was getting anxious after being approached several times. To my relief the train finally came after 30 minutes! I may not use the greyhound bus going to Atlanta again. Since my experience was not very good, but the Albany Greyhound facilities looked much safer. So I’ll give them a three star for the Albany facility, but Greyhound has got to improve the drop off point in Atlanta!