TruGreen

Save your money and spend it on a service that’s locally owned and operated. They did fine the first year but 2015 was a total study in incompetence. We discovered half way through the summer that they were only treating half of the property we paid in advance for. It took 2 weeks to even get someone to speak to live, and that person was the individual doing the work. I had asked to speak to the local manager. By this time half my property was a weed farm. Ironically this was the area needing the most attention following installation of a water line in 2014. The service person came out and treated half the area that he had ignored the whole summer. I finally spoke to the local manager who convinced me that they would make good on their negligence. I was foolish enough to believe him. After several more visits fertilizing with a hand spreader, leaving the lawn looking striped I finally got the manager to come out and observe the lawn. In the meantime, I’m getting phone calls — they want to sell me aeration, tree and shrub service, lime application, winter salt. They hadn’t even done what I had already paid them to do. Finally complained enough to the manager that he told me they would give me free aeration. That never happened — they never called, never showed up to do it. They did call again to try to sell me more services and got very aggressive when I told them they wouldn’t be getting any more I’d my money. They did show up this week for my last seasonal application — with a hand spreader.

This is the second time that I have dropped them as a lawn care company. Both times for the same reason, WEEDS! Our current home has a fenced in back yard and a nice front yard. We started service in the spring and by September the front yard had started to look better, but the back yard still had over 50% weeds per square foot. When I called to complain, I was told that they can send out the lawn guy to treat it. Since he’d been there a few times during the summer, you would think he’d noticed the weeds! My neighbor also uses TruGreen and has also complained about bad service. I feel like I deserve 50% of my money back! NEVER AGAIN!!!

When I moved into this house last year, the «lawn» was more sand and weeds then grass. Within the first season, trugreen got our lawn looking green and lush. They treated for grubs and that solved our mole problems, they got the grass filled in and green and lush, and they sprayed for ticks and fleas. We can now enjoy the yard thanks to Trugreen.

This company is totally irresponsible. I contracted with them for an annual lawn program. Just few of the problems: Paid for grub control supposedly applied in May. August lawn full of grubs. Called four times each time directed to a different person. Each said they would take care of the problem finally I was told someone would be out the next morning at 8AM to correct the problem. I waited but no one showed up in the morning When returned that afternoon ther was a note on the door stating he treated the front yard but not the back, which also was infested. The note said he would have crew out he next week to repair and reseed the damaged lawn, they never came. I had earlier in the season contracte for lawn areation and overseeding. In September I received an invoice for $ 160 that been debited to my credit card. The work had not been done I called the office and was told the crew had indicated they did the work, they must have done the wrong lawn. By this time it was getting to late to have the work done and I asked the $ 160 be credited back to my credit card. It did not appear on my statement so I called and was told it had been credited to my account at Tru Green not to my credit card as asked. After numerous phone call I received a credit on my card for $ 90 not $ 160. I called and asked where the rest of the credit and was told it was for an lawn application. I told them that they had not done an application. Finally the rest of the payment was refunded. During this circus I e-​mailed the corporate headquarters three times and never received a reply. I tried to reach the manager at the Albany office only to be told he was busy and would call back, he never did. In conclusion not under any circumstances would I do business with this company, not only did they ruin my lawn but billed me for services they never completed