Tim Marburger Honda

Purchased the new 2016 Honda Pilot Elite here. Just have two issues… First we went there bc on
the rate of this car was $ 43,430 which we thought was a great price. When we got there, had money in hand they tried to say that price we saw was wrong, but they would work with us. (I suppose this was to reel people in for sales) ?? Idk? Anyways… There was some serious hours of negotiating going on. We did pay more then we anticipated bc this was the only Elite within a 350 miles radius and we called other dealers in the area that could not get it. So we were willing to pay a little extra for that, but felt kinda jerked around. Then they promised we would be insured and they would call USAA. Well when we waited from a call from our car insurance, I got worried and called them. Needless to say, Marburger Honda DID NOT do what they said and thankfully we did not get into a wreck of any kind! My husband called to speak to the person who does the paperwork at Honda and they transferred us to our sales guy, RJ. When we told him our concerns he had the nerve to say that USAA must have a glitch. Wrong answer, pal! FIRED! How about you apologize for not doing your job correctly! For anyone seeking to purchase any car, do your homework, know your budget, read your paper work and make sure you call your insurance company after purchase bc these people can’t do their jobs right and be trusted! If I would of wrecked my car or anything, I would be suing the shit out of this Honda dealership for sure! Be smart and don’t allow anyone to take advantage of you. Car sales men are dealers to make a profit, not help you or be your friend. Most of them are crooks and don’t know how to do their jobs correctly nor know a lick about the vehicles they’re selling. Something is wrong if your customers know more about Honda’s than a car sales men. Over all, be smart folks and watch your back here!

We have been dealing with this deal ship for almost 2 yrs now. We originally bought our first car from priority Honda in huntersville and were pretty much screwed over. We decided to drive 60 miles to Albermarle from Mooresville where we were giving they best treatment ever. We dealt with JR who did everything possible to get us the Pilot we wanted and the payment we wanted. They followed through on their end and we have loved our accord. We still make the drive up for oil changes etc. the service department always goes above and beyond to help us outs and always gives us excellent service! Highly recommend this dealership.

After deciding on a 2015 Pilot EXL, we began a search in NC, SC, TN, and VA. Several dealers had what we wanted in stock but most wanted more than we wanted to pay. I made contact with Sandy Scott and explained to him where we were in the search and what we were looking for. We communicated by email and phone for a couple of days, then set up a time for my wife to stop by and test drive the Pilot. Give and take is part of the car buying experience, and even though I was at work 3 states away, Sandy and I did most of the negotiating by phone before my wife got there. Once she arrived, she was treated with the utmost respect and made to feel at ease. Sandy was professional and courteous as he dealt with her, which was a concern since I was so far away. Tim in financing was efficient and moved the process along. The GM, Brian, stopped by and was friendly to her too, and the whole experience was pleasant for us. I would not hesitate to visit them again!
Allen & Edie M.

Found a car pretty much what I wanted:
The good:
1. They were within the market cost for mileage and price.
2. $ 750 Internet Discount Pricing when I inquired! (beating market)
3. Car had some cosmetic flaws which they were open about and further discounted to close the deal.
4. Justin, my rep was easy and fast to deal with and very open with carfax and other information about the car I was looking at. Gave me good confidence.
5. They gave me a nice trade in on my QUARTER-​MILLION mile car. (Honest — it passed inspection with 270K on the ODO.)
6. I had my dog with me (I know, dumb — but wife wanted to clean the house) and they let me bring him in, out of the heat.
The not-​so-​good:
1. The car had some fixable/​cleanable cosmetic flaws. I almost walked away. I felt their prep on the car could have been more thorough. I found some rust spots underneath (it’s a used 4×4) and dead leaves and stuff in hood and tailgate jams.
There was actually a car with lower mileage a couple hours down the road for a similar asking price by a private party. But these guys were open with me, acknowledged flaws in the car I liked, and discounted accordingly. They took my ancient car so I didn’t have to Craigslist it! I dread buying a car because of the process. But this wasn’t so bad. Was a bit of a drive for me, but certainly worth it.

Don’t waste your time working with this dealership. They are unprofessional and deceitful. They worked a deal with me on the phone over 2 days of calls and encouraged me to come to the dealership telling me we were going to be able to make a deal on an Odyssey. I even told them that I could not make the trip unless it was a solid deal. I had also mentioned that I had a bad experience with another Honda dealer and they assured me they were different, wrong! Meanwhile, they were working a deal with someone else on the same vehicle. They never gave me a heads up that the car would probably not be there when we arrived. I dragged my three small children an hour away from Charlotte, only to arrive as they were signing papers with another customer. I should have known when I arrived what their intent was, but they humored me by allowing me to see the vehicle and even allowed my husband to test drive it. I’m pretty sure their goal was to get us there and try to sell us another vehicle on their lot. The whole experience was shady. I would recommend working with another dealership who might be concerned about how they treat people. Tim Marburger Honda is the epitome of the stereotypical shady car dealer. Do not do business with this company. They don’t deserve your money.