AP-T Camera Repair

Needed to get my camera cleaned because of a water spot that showed up on all my shots and didn’t want to try and attempt it myself for fear of messing up the internals. Met Vicki right before the shop closed and she diagnosed right away what was wrong. We had a good, friendly conversation on some hikes that were available in the area and gave me some good recommendations. She was very accommodating to try and get my camera finished by the next day and even offered to stay a little after closing so I could pick it up after work! Very friendly staff, and highly recommended.

I think it’s important when business owners are honest and ethical. This is a good business with knowledgeable and helpful staff.

So rude! Oh my gosh! I called to find out if they offered the service my camera needs. (They do.) Still not sure why he was such a jerk. «I HAVE 35 YEARS OF EXPERIENCE IN THIS INDUSTRY!» Cool, dude, I wasn’t questioning your experience. These guys need to remember that their customers are not professional camera repair people. Taking my business elsewhere.

APT camera… Is Beautiful! Everyone i talked to knew what they were talking about. NOT one rude look or comment came from their mouths as i talked on. They made sure i recived the info i was after. Only place that i will return to for any of my camera needs. I felt very comfortable in the store. Lots of vintage cameras to look at also what a sight! Her collection of vintage cameras is mesmerizing. They went tooth and nail to help me with a lens that i really wanted but couldnt afford. So anyone that says APT is just after money is full of it because i left with the lens i couldnt afford. They seem like they really are out to help everyone. They are a business so they have to make a few bucks to stay open just like any business. But prices compared to KURTS witch are extremely high, APT are very affordable. In all very friendly people and smart! Would recommend to everyone in the photography world. THANK YOU APT CAMERA! !! I will be coming back.

I don’t know what you people have up your butts. VickI and the rest at AP-​T are the best any where (NOT JUST IN ABQ.) They are very knowledgeable about cameras, lens & photography. I have been going to AP-​T for at least 10 years. If I have any issues with my equipment I go to them with out hesitation (From dust in cameras or lenses droped cameras almost any issue I have).
FUNNY STORY I went to Vicky to trade in some lenses to get a larger lens for shooting sports photography. Vicky informed me that the lens that I was trying to trade in would work on my camera. Thank God I was using it at a baseball game. I got hit with a foul ball line drive if I would’ve had my shorter lens the ball would have hit me in the four head. VickI saved my life I wouldn’t be here writing this story.
THANK YOU VICKI

I took my bottom-​end DSLR camera body in for a diagnostic to figure out if it was cheaper to fix it or replace it. I paid the $ 75 diagnostic fee for disassembly, which I thought was fair. I was told 5 – 7 days and I should have an answer on how much to repair it and then make the decision. A week goes by and I called to check in. I was told it should be done next week. Okay, no worries, stuff happens, people get busy. Another week goes by and I get a phone call saying my camera is going to need $ 250 worth of repair and they’ve already fixed it and it’s ready to be picked up. I was somewhat upset that they’d already repaired it without my consent, but they said they had to fix it to figure out what was wrong. I get that, but it was the way it was presented that made me frustrated. It felt like they were holding my camera hostage for repairs that I did not consent to. I can find the same camera body (good used) for around $ 175-​$ 200.
The camera is repaired and it works the way it is supposed to. It was the communication and the experience I didn’t care for. I’ll go somewhere else next time.

I had a great time visiting AP-​T for the first time. Vicki was very helpful and it was refreshing to «talk-​shop» with someone who is passionate about photography. She even recommended a local film lab and gave me directions to their location. I would much rather go here than that «Kurt» place on Central. I’ll be back on my next visit from Los Angeles, thanks again Vicki.

For all I know, all the staff want at APT Camera is your money & they don’t care how they get it.
1. Brought my Yashica Mat-​124 twin reflex to them because the shutter stopped working.
2. They «fixed» it.
3. A week later, it stopped working again all of a sudden for no reason. Just pushed the button and it stopped.
4. I brought it back hoping it could be a quick fix. NO!
5. Woman/​owner said «OK, we’ll see if we can fix it here. If we can’t, we might have to send it to our guy. If we do, you have to pay for shipping.» THAT IS THE ONLY THING SHE SAID I WOULD HAVE TO PAY FOR. So I asked her to CALL ME if that was the case because then I would NOT get it fixed at that time and take it to someone else.
6. Finally got a call back, after a looong time letting me know I can pick up my camera.
7. When I go to pick up the camera, she has apparently shipped the camera and obviously DIDN’T CALL ME!!! They also «cleaned» it and charged me for that, too.
Not only did they not really fix my camera the first time, but I had to pay them to fix their mistake the second time. The woman even threatened me with «I cannot let this camera leave the store with it being paid for.» And she also said «according to this paper, you gave us full authorization to ship the camera.» Whatever…
The total cost for them to fix my camera this second time & including the first time COST OVER $ 200.
FUCK. THIS. PLACE.