I teeter between three and four stars because Batteries Plus got the job done and the two staff members working seemed to know enough about the goods they were selling, especially when customers came in to ask questions, It only cost a little over $ 9 to get my watch battery changed, and while I don’t have a crazy expensive watch, it was still a nice gift from my dude in the several hundred dollar range. I was a little nervous watching one of the dudes use an x-acto knife as a tool at some point. Pretty sure that is not an actual tool for changing watch batteries and pretty sure I didn’t see the man in the Diamond District change my watch battery with one the last time I had to get the battery changed for $ 15, A customer before me got her battery changed, but it seemed there was a mechanical fail in her watch, and they only charged her for the battery, not the installation, and recommended she go to a nearby jeweler, which it seemed they typically recommended for higher end jobs, which was nice. I kind of wish I had gone there for a minute, but for $ 9 and some change, and a limited amount of time, Batteries Plus did the job right!