Blakes Lotaburger

One of the best green chile bacon cheeseburgers around. Breakfast burritos are top 5 in the city. Friendly staff. If you are expecting something fast you will be a little disappointed. Will continue to go back yum!

Seriously don’t come here. Slow service and rude employees. Manager is incompetent. Sat in drive thru for 30 minutes.

Myself and 4 other customers stuck in drive thru for 40 mins. When I came to the window they had the wrong order. Both employees completely weeded. Who’s managing? Got home and food was disgusting. Only the Sierra Mist was right. Excellent way to drive a business into the ground. How your p&l at this location?

This location sucks you can’t call in your order the drive thru takes 30 minutes min. If you go inside everyone is looking at each other like they can’t believe it’s taking so long. NEW MANAGER PLEASE! I usually love BLAKES! Come on! If the CEO of Blake’s went through this Drive thru some one would be fired!

Wow, terrible service and the staff failed to function as a team. Everyone working was catty, but none was more so than the man taking «Call in» orders, Mark. My partner had to repeat himself multiple times on the phone (at least three) and even still… the man failed to hear him properly, as was evident by the name on receipt ‘Ichael’. I, however, had not been tainted by his inability to properly place an order ans my partner hadn’t said anything after he got off the phone; I walked in content. The moment I walked in, he was at the phone asking yet another customer to repeat themselves and had to fix the order multiple times which could be seen by the register amount total change, progressively getting lower; the man was an older gentleman, who was hard of hearing, and WORKING THE PHONE! As I walked up and began to tell him what I was there for, he said «YOUR NAME.?» It was not the volume of his voice (probably louder because of his hearing affliction) but his tone that was SO rude! I immediately gave him a look because i was in total shock that such a man worked in the customer service industry. After I he saw look on my face his demeanor quickly changed, realizing his error. I was not the only one having a poor experience though, as a man walked up at the same time as me to tell them the order was wrong and without cheese. Mark took the burger and told the cook it was wrong and the two passed glares as she began to fix it. While Mark was rude, and should DEFINITELY not be at the phones, after his mistake his customer service skills improved too little too late. While service was terrible, and wronged the orders of others, my order was perfect, and he even included extra ketchup in the bag. Food was great, the quality I’ve come to expect from Blake’s. The service on the other hand… awful. I don’t know if the staff is fighting, or if i caught them on a bad day, but I’ve not had such a poor experience in a very very long time. Food A+, service F. There’s visible reason why this Blake’s is the most poorly rated in all of ABQ.

Place has quality food but lacks the discipline and consistency of other burrito hotspots such as Twisters. You definitely get more bang for your buck here, but I have yet to have a smooth experience. Literally every time I come here, I get the regular burrito and ask for no cheese and what do you think comes in my burrito every time? You guessed it, cheese. I have yet to have a problem with Twisters as they have been like a machine with their consistency.
Just do yourself a favor and go to twisters for your burritos, way more variety in selection, and a lot more consistent experience.

Blake’s use to be very good. They are going downhill fast. I ordered the LOTA Burger with everything on it and grilled onions. When I got home I had raw onions and a unripe green tomato on my burger. When I have gone here in the past they have gotten my order wrong almost every time. Over all when I walked in to order my food the place was very clean had very friendly service.

This is quite easily the worst Blake’s location in Albuquerque.
Cold food. Undercooked food. Hamburgers with burned buns. Meat patties that look days old and re-​heated. Breakfast burritos with soggy, lukewarm contents. Lazy, indifferent workers. Impossibly long wait times. Phone line almost always rings busy if you try to call. You name it — this Blake’s has the worst of everything.

How long does it take for a green chile cheese burger to soak through the bun and PAPER? That’s how long I waited in the drive up for my order. And then the excuse for the long delay was, «computer went down». My soggy burger and cold fries caused by your computer? Get real, I don’t buy that and I’m sure not buying your crap anymore.
The service here just keeps getting worse. Don’t waste your time & money at this location because there has been no improvement and it seems management has no intention of improving. This place DOES NOT deserve even one star. DISGUSTING. Avoid this place like the PLAGUE.

30 minutes to get my order this location is the worst!
Do not go through the drive thru! Unorganized!
Food is ok but the wait is unbelievable!

I go to this location a lot because it’s close to home and the location on homestead is a nightmare to deal with.
Whether you go inside or drive thru, the wait is always way too long. I went through the drive thru this morning for two burritos, waited 20 minutes and when I got home I realized the mixed up the burritos. Super disappointing.
It just seems like ever since they hired new staff, the service got worse. They have no care and take no pride in their business.

This Lotaburger seems to be hit or miss. I come here quite frequently due to the fact I live across the street from the place but sometimes when I come here the food just varies sometimes its undercooked, over cooked, and once in a while its perfect. I wish the consistency of this place was better and also wish the drive through wait times were better since it could take a really long time for you to receive your order especially when they are serving breakfast on the weekends.

We went here after our morning run and wanted to treat ourselves with a nice breakfast burrito. Decided to go drive-​thru in order to save on time…25 minutes later decided to call after the 7^th car AFTER us got their order before us. That’s just ridiculous wait for 2 breakfast burritos

I go to Blake’s all the time, but this one is one of the worst I’ve seen. Unfortunately it’s the closest one to home. Their service sucks, they are slow inside and in the drive-​thru, they get the orders wrong or forget to put food in the bag (this has happened on multiple occasions), and their meat is typically cold to luke-​warm when you get the food.
I sat 20 minutes waiting inside after ordering one day and they never cooked my food. I was livid, they did give me my money back but my kids were starving.
I really wish this place had their s**t together.

I really enjoy this Blakes. Their food is always really good and they do an excellent job of getting the orders right. I used to visit another location off of San Antonio and that location was sloppy. They take extra care here to try not to make the burgers greasy. My food has always came as ordered. The only thing that I will say negative is that the drive through takes a while.

Bacon burrito with green chili is delicious. Staff was very friendly. Store was clean. We visited twice and same experience both times.

I visited this location in hopes of receiving a tasty green chile burger. What I did receive, was a long 45 Minute wait in the drive threw where I stared at the bed of a truck. Once I payed for my 45 minute burger, I was greeted with another 20 minute wait pulled over in a parking space labeled «2″ was this a punishment for waiting in line? Was the burger gods angry at my non decision to upgrade for a combo?
Once I realize that I had begun to call the location that I was sitting in front of, I realized that I should have visited Wendy’s. I began to ask them why it was taking long so long to create one burger and a small bag of fry’s? They told me. Nothing.
FINALLY! I was greeted with the warm words from a voice that drifted into my ear…“did you have a burger» ahhh music to my ears! I calmly looked up and said «yes»
my long awaited salivating taste buds (as delayed as they were) I Still craved the burger that I waited most of an hour for.
I get home with glee and excitement, preparing my night for what I thought would be an epic conclusion to my long awaited dinner. Alas!!! I open my wrapper and to my surprise I found a cheese less, chile less, condiment less patty mess.
Sigh. I look at my nights dinner choice and just laugh at how long one trip to a fast food joint could take. And to that, I will never visit this location again. Thanks for… well…nothing.

Blakes #84 located on 8681 Golf Course Rd. in Albuquerque. October 2, 2014 @ 6:55pm — Osmar took the order!!!
WORST service — waited in the drive thru for over 12 minutes, only one car in front of me
WORST food — ordered two chili dogs and two corn dogs. Upon opening the bag while driving back to my house, I found the corn dogs were still FROZEN in the center and the chili dogs were COLD (not just cool, but COLD)
Called the main office the next morning, left a message with the receptionist, but NO ONE returned my call. So much for quality control, customer service, the concept of fast food, or caring about bad service.
I will NEVER go to Blakes again, and will prevent my clients from ordering ANY food for morning or afternoon business functions.
Blakes food quality and customer service SUCKS … just sayin …

Quick service for freshly cooked burger. I really like the double meat itsa burger with green chili with or without cheese for a quick burger fix. Been at least 4 times this year and never been let down by the service or food, but I also always order a green chili cheese burger and fries.
Shakes are just okay, seasoned fries are tasty, but a bit salty for me. The regular fries are great too; all versions of fries had skin on, medium cut.
Semi-​drive through works well, but i haven’t been there during the busiest parts of the day. Semi-​drive thru because if more than a coupe of cars pull-​up they’ll give you your drinks and have you pull forward into 1 of the 4 or so slots for the cars to pull forward into while you wait for your food to be made and have hand delivered to your auto. Don’t know what happens if slots overflow, I’ve never seen it over flow, but I’ve seen it full.

This place is the bomb. I mean drive through for Blake’s is a rare thing. I dont think i have ever been to a drive through before since i have never seen one before.
Im a huge fan of their breakfast burritos, freshly cooked fresh eggs, make to order only and this means sometimes you’re gonna have a longer waiting time than a standard breakfast place.
I have never tried their #8 Carne adovada before, it was mind blowing good. Will come back again and again. Good job guys!