Bob’s Appliance Service Inc

DO NOT GET ANYTHING FROM THIS TERRIBLE PLACE… Unless you like being treated with disrespect.
Worst customer service I have ever received in my entire life. I’m surprised they have been in business for 30 years because everyone in that place is a rude, and unaccomodating piece of work. If I had a second chance to go somewhere else before I purchased my appliance there, I absolutely would have. The appliance was broken upon delivery, although we didn’t find that out until two days after we bought it because the boy who was supposed to install it, couldn’t with the ONE tool he brought with him. The woman at the front desk and the manager were so rude to my pregnant wife that they made her cry! And then didn’t even apologize to her or myself… UNACCEPTABLE!!!
Try Appliance Liquidators, I wish we would have chosen them instead, because Bob’s whole establishment is GARBAGE!!!

I went to Bob’s to get a shelf for my side by side Jenn Air fridge/​freezer. The counter person gave the shelf to a worker/​technician who checked a bin of shelves they have and miraculously found one identical. I was surprised and happy – only $ 10. I went home and put it in the fridge and it was an inch longer than the one I had brought in. We both had not realized that the shelves were not in fact identical. Darn.
Besides that, I had made another mistake – I thought all my freezer shelves were the same length, but the one I was looking for was actually three inches shorter because the back of the freezer compartment comes out.
They have a strictly no returns policy which I can appreciate. I thought since they made a mistake too, they might be willing to look for the shorter shelf. I was willing to buy another one or exchange.
No way! They said they don’t do business that way. Another technician said that since I had accepted the shelf, I had to keep it. He also wouldn’t look for a smaller shelf for me – he said they didn’t have it. I asked him if he wanted to keep the shelf since I couldn’t use it – he told me to throw it in the trash can in front of the store.
The first technician was so nice to look for the part and spent time looking for it. After that, it went down hill. I felt terrible, I thought they could have apologized and still stuck to their no return policy. (I wasn’t trying to get my money back.) I thought they could have recycled the shelf bought in error. (common sense since it could have fit someone else’s fridge.)
So check and double check anything you buy from them – b/​c if you expect them to treat you kindly/​reasonably when you return – forget about it.

I had a great experience with everyone at Bob’s! The delivery was on time and people were kind and happy! Doesn’t get any better than that!

Unfortunately, I had a terrible experience with Bob’s. After buying a gas stove, the appliance had a problem and had to be fixed within a week. They did come out and fix it. After that, the stove had another problem and leaked gas all over the apartment. This time I called, they came out, and said they couldn’t fix it and I needed to call a plumber. After calling a licensed technician, the technician fixed it (costing me $ 90) and said that the appliance should have been able to have been fixed by the technicians at Bob’s. The appliance was under warranty to be fixed by Bob’s, but instead of fixing it, I had to pay the plumber to fix it..

Please go anywhere else.
My company purchased a number of used washers and dryers from Bob’s Appliance. From the first moment, they were difficult to work with, their staff was extremely rude, and seemingly had no idea how to treat customers (especially customers spending so much money all at once).
First, they refused to accept the standard method of payment that my company used (Bob’s gives us a quote, we submit a purchase order to our accounting department, and our accounting department prints a check and either mails it to Bob’s or we can deliver it directly). Instead, they insisted that we had to give them «collateral» up front, and demanded that our accounting department print their check the SAME DAY (it usually takes a day or two turnaround time).
Second, we paid the extra money for the 6-​month extended warranty, which came in handy when the washers and dryers started breaking down. After a few service calls, Bob’s decided that they didn’t want to come out and service our machines anymore. So they basically told us that we’d «used up» all our service calls, and refused to send out their technician, even though we were still within the 6-​month time period.
Please save yourself the aggravation and go somewhere else. You’ll be happy you did.

I must say that I have never encountered such a rude customer service person than Marianne at Bob’s appliances. From the first phone call to my last encounter with her, it was incredible! She actually told me «I don’t care what you think!» Well, «told» isn’t exactly fair… it was more like yelling at me. And this was AFTER she gave me a lecture on how to run my business.
To be fair to them, Loyette, who seems to run the front desk is nice and knowledgeable. The products and prices seemed very good, however, they surely do not know how to treat people. When I asked to speak to the manager I was told that I couldn’t. I then asked for the owners name and was told that «we don’t give that out». If it weren’t for the fact that ABQ has so few remaining used appliance stores, they couldn’t stay in business with folks like that running it.
I did end up going elsewhere for my purchase.

Well, I have no idea whether these guys do good work, but they’re courteous in spite of being busy. I made an appointment and they called to say they couldn’t get out after all, then they recommended a competitor so I wouldn’t be left out in the «Not Cold» with my freezer un-​repaired.