Broadstone High Desert

Great view! Beautiful grounds! Lovely location

I’ve lived at Broadstone High Desert for seven months now and love it! The location is superb, being right near the mountain and hiking/​biking trails, with beautiful views. High Desert itself is very upscale and I particularly love the light pollution rules that preserve gorgeous views of the nighttime sky. The apartment staff is also fantastic, in both office and maintenance, and they’ve been very friendly and helpful every time we’ve needed help. There are quite a few high-​end amenities (pool, exercise equipment, billiards, etc.) though, in truth, we rarely get a chance to use them. The only reason I downgraded it from 5 stars is that the complex is aging and the buildings and facilities show it in places. We paid for new utilities so were happy with them, but we had to request a new hot water heater and sink after we moved in. Also, the counters appear to be painted laminate and are sufficient but I would have preferred more modern stone counters. Anytime we’ve needed maintenance we’ve gotten help immediately, but there is more day-​to-​day maintenance required than at my previous apartment building (which was only 4 years old). Overall, it’s in by far the best rental location in Albuquerque (IMO) and is well maintained. I love living here!

Lived there a year and this is no way a luxury apartment complex. Inside the apartment the carpet is old, no pile left, stained and that’s after it was cleaned. Dishwasher so old and loud that it belongs in a dump. The AC doesn’t cool properly. The windows leak air enough to make blinds move and some even whistle. The windows of the buildings are never cleaned on the 2^nd floor. There is no monitoring of parking, so people park behind garages, of renters that pay for garages. The renter goes to garage to get their car out only to find they are blocked and the driver is no where to be found. The management knows about this problem and refuses to do anything. There are no signs posted stating no parking or you will be towed.
The pool is for renters only, or so I thought. Day after day people come by the car load that don’t live in complex to use pool. Some even stay late into the night and even early morning. There is alcohol being consumed in the pool area, evidenced by the empty beer cans. They can be loud laugh. The management doesn’t do a thing to improve these issues. My advice, find a nice house in Rio Rancho and I can bet your rent for the house is just about the rent for the apartment. You will not regret it.

I lived at the property in 2012 — 2014. Great location, beautiful views, close to mountains and trails, nice neighborhood. That is what the one star for.
The apartments are not very well maintained. We had to call to replace air filters multiple times though it has to be a regular maintenance routine and they changed it once for 2 years. My main concern is that the appliances (refrigerator and dishwasher) did not work properly from the time we moved in. When we called regarding leaking and not cooling refrigerator the first time the person from maintenance department came and looked at the refrigerator he said that he will try to fix it but it looks like it may need to be replaced and he was going to make a note on file if we have any problems with it in future. When we called next time an employee from maintenance came and we asked him to check the maintenance history for our unit that the refrigerator may need to be replaced because it worked on and off since the last time it was fixed. He said that «the management is trying to save money and trying to avoid getting different refrigerator and that note can be ignored so he has to try to fix it». So after he left we waited several days and tried to change temperatures to see if it would work. I am not sure how many times we called but on our last request when i called (it was Saturday) and explained the situation to the lady I asked if they could fix it asap due to having friends over and we purchased and cooked a lot of food. There was no any attempt to solve the problem or listening. She said that the mechanic will be able to come to look at it on Monday and she hang up. No need to say that all our time for cooking and food went bad.
When we moved out, my friend went over there to do inspection of the apartment and see if there is anything needs to be done to make sure there are no any extra charges she was told that everything was fine. When we received the bill there was no proper description of charges where I had to call and email to explain all charges plus we were billed for cleaning fees when it should have been mentioned at the time of inspection.
I decided to request reimbursement for the spoiled food purchased at the dates when we requested maintenance to fix the refrigerator since we were billed for something that should have been discussed during inspection and could have been fixed to avoid additional fees. To what I was told that «…Unfortunatly our apartments are over 18 years old so there may be a few hiccups here and there…» and there was no prove what and went bad though they should have on file all records for maintenance requests with the dates.
The manager, Krissy as well as other employees were not very helpful and rude unlike the people who worked there when we just moved there in 2012. There are some other things could be mentioned but not worth wasting any more time on this place. I had coworker who lived in that place and moved out as well due to maintenance issues and customer service skills from that office.
If you are looking for a place to live I would not waste time and money to deal with all that.

I lived here last year.
Krissy is a great manager. The other staff are great too.
I keep hearing about people who are very happy living here — so happy that they wish they could buy their apartments.
It’s right by a bunch of trails that go up into the foothills, which is great.
I wouldn’t worry about John’s review about the online specials; they were fine for me. He didn’t even end up living there so the review is more a review of the leasing process.

I’ve lived here for 4 years and have mixed feelings. On the plus side it can be quiet (depends on your neighbors) and the location is the best as far as awesome views and access to lots of trails. However the management company is terrible and usually never available. The maintenance guys do a good job and that’s a plus. You just have to hope the office staff is open, answers the phone and actually delivers your message.

Coming from New York, I was looking to rent an apartment here and checked it out during one of my visits. The person who had originally showed me the property was not available a couple weeks later when I was looking to sign a lease and get into an apartment.
On their website they promote specials and show available units at those special prices. Not only would they NOT HONOR THE PROMOTED SPECIALS that were online, but they were totally unaware of these listings. Certain units were displayed on their website with the special price, yet when I called and found out the unit was indeed vacant, they still would not honor the special.
Lastly, the few people I spoke with on the phone about this property were extremely rude and basically told me to go away. After finally convincing the person to let me speak to a manager, the assistant manager came on the line (who was also rude) and said they would call me back about honoring the special. I did not get a call back from anyone at the property, which is very unprofessional.
I found an extremely better apartment complex nearby that was hundreds of dollars less in cost, has a very nice staff, better amenities, and they honor their online specials. I’ve never heard of a place that was so rude to a potential $ 13,000 client.
AVOID THIS PLACE AT ALL COSTS.

nice place