Camping World

So unhelpful! Parts and service did not have the time of day for questions and don’t even think about a tech looking at your vehicle for at least a week. It is one thing to be haunt another to not be able to answer a question or know where your stock is placed! The retail people were friendly!

Camping World is a rip off, I bought a fifth wheel my first time buying an RV they told me I had to pay for an Inspection $ 1200 to make sure everything worked, the guy that showed me the electric jacks only put them up about 8″ off the ground so thats where I thought they went, well I was going to go out for first time and my cousin said the jacks have to go all the way up, well they didn’t and the jacks broke while being put up and will not work now and camping world wants to charge me to fix it, they cheated me on the inspection, I would tell everyone DO NOT PAY THE $ 1200 FOR THE INSPECTION Its a rip off, go though everything yourself when buying, they played me a fool, I will never buy anything from camping world ever again!!!

Wish I could leave a negative star. This company does not deserve 1 star. They argue with everything you say. The general manager argues with every complaint. I know i have left one review on here… but I had to go back since then. They did NOT mount the motor for my slide out correctly. We manually ran it back in, drove back the hour drive. They said they fixed it. Um twice we had t do this. That is a two hour drive Twice. They were supposed to order a warranty part for my water pump and my read hydraulic jack. The parts were sitting there for 5 weeks before they called me, the day before I was leaving town! We left New Mexico and headed to Denver via California (Im a travel RN) Again the slide was broke. Took it to the camping world in Fresno. They did a temp fix but told us the one in Albuquerque and broke the motor. It would need replaced. Run! Do not do any Business with this company Wish I could find the name of the owner.

Had a 8am appoint
ment made over a month ago its now noon, they have not started on it yet. Yes all parts were here ordered early just need labor. Laber is 129 dollars an hour.

This is one enormous business! They literally have everything you need for your RV or even basic camping needs.
We’ve had our RV serviced here numerous times and their prices are really fair. Trust me. We’ve researched it in depth. They also preform quality work.
Their staff is helpful, professional and knowledgeable. So, give them a shot!

Customer beware! We took our RV in for several cosmetic items. Five weeks later we finally got it back. Both batteries were totally dead. One was leaking acid. Neither will hold a charge. The fantastic fan in the living room was left on. It no longer works – apparently burned out. We called back to complain. Jennifer Housand, the service manager, called in response to our complaint. She had the RV picked up and taken back to Camping World. She sent an email stating that the batteries were 4 years old and at the expected end of their life span. She also stated that the fantastic fan was never turned on. This despite the fact that the service advisor called to asked where we kept the remote for the fantastic fan and to say they had a hard time opening the French door to the living area.
Ms. Housand stated that the fan must have activated because the thermostat did so. That defies credulity. The fan cannot magically turn on unless the thermostat is set for a temperature. When we took the RV in the batteries held a charge and the fantastic fan thermostat was set to off.
After spending a great deal of time and money, we now find ourselves needing to spend more of both before we can leave on our planned trip.
Cannot under any circumstances recommend service at Camping World. If the option existed to rate this company lower, I would most certainly do so.

I am at wits end with Kris, one of the finance managers. I had a refund and they were going to send it the bank where the loan is and have it applied. First check got lost??? Second check was returned to Camping World, because the info was incomplete. Now he responds and says it has been resent. It’s been around a month now and still nothing posted to my account. Pretty sad.
Update: April 8^th and third check hasn’t posted. That makes it 5 weeks and three checks! What a joke.

It took an hour to fill up 2 propane tanks & we were the only ones in the store. The workers seem to dislike their job. While shopping around, there were no sales representative present to help out on product information. This was our 1^st & last experience w/​Camping World.

I’ve purchase 2 RV’s from them. Needless to say, I didn’t learn from the first experience. That’s on me. Would I return… NO!!! The after the sale service is terrible. The service department is run like kingdom. You complain, an your put on the slow list. They do the work but weeks not days later.

Put a deposit on a coach, day of arrival changed 4 times. Though we got a «good deal» it seemed that after we agreed we were to the price we were out of the picture for communication. Our salesman was very hard to get ahold of and didn’t respond to text or call often at all. The product was great and that’s why we purchased through them. The day of our walk through we showed up and bought some essential items and they couldn’t find anyone for us to commence our walk through and delivery. Our salesman was not attentive at all. Miscommunication was evident throughout the process. Customer service was horrid. The front desk was the most helpful or of all of them.
CWA would get 1 star if customer service and the customer centric model was the only thing they did. The coach they carried is what gave them 3.
SHOP AROUND go here for the product not the customer care.
Updated: 3 stars to 1 star
Took more than a month to get it back from service
Got it back and it’s still broken
Horrible management
Horrible service department
Horrible communication
STAY AWAY at all costs. Do not give them a $ of your money and a second of your time. At the end of the day they have a company centric model vs a customer centric model. You buy from here you will be disappointed. Period

Went to look at bunkhouse/​toy haulers and our salesman was nice but I found the same unit out of state for $ 20,000 less at more than one dealer. I would definitely do your homework and shop around if you don’t have to buy immediately.

I bought a camper here. Great service. Love my camper. Had a warranty issue that Jennifer took care of immediately. Sean is a fantastic technician. Everyone is really friendly. The store is amazing, almost everything you could want.

BUYER BEWARE! DISHONEST/​FRAUDULENT: We contacted Camping World because we are in the market for a camping trailer. I got a return call from Casey «K.C.» Cockrin who is a salesman at Camping World, who left me a message stating the following: «I have a very, large selection of trailers in stock. I have A-​Liner pop ups, on 30 acres». He stated he had the specific brands and style of trailer in stock on his lot that we were looking for and was very eager to meet me. We confirmed our appointment to meet «K.C.» and we drove the 1 hr. trip to Camping World to view these campers which K.C. said he had in stock on the lot. We arrived and had to wait in the lobby over 15 min. for K.C. to greet me even though he knew we just drove an hour to meet him for our appointment. This trip turned out to be a complete BAIT & SWITCH scheme! K.C. flat out LIED and did not have one A-​Liner or trailer even meeting the criteria we were looking for that he stated he had in stock. Even though we just drove an hour to get there, K.C. could have cared less and was more interested in trying to sell something completely different than what we were wanting. When I told him I was paying cash and not wanting to finance, everything changed and he totally lost interest in even wanting to help. Even though they are a direct dealer, when I asked if they could order me a camper, he replied «no, because the camping season is almost over and nobody buys hard sided pop ups and I don’t want to work with you». Yes, that is a direct quote! I couldn’t believe what I was hearing. Everything he stated on his phone message was a flat out LIE about inventory, pricing, etc. just to get me into the store. We were so upset that this salesperson would be so dishonest, discriminating, and fraudulent to waste 2 hours of having us drive out, that we didn’t even want to shop in the store but just left. It’s unfortunate that Camping World would hire such a dishonest, fraudulent individual to work here which really leaves a dark shadow on the company.

Odd experience. We have shopped at many Camping Worlds, but this was the worst service we have ever experienced. My husband was looking for a couple different things and all the sales people pointedly ignored him. Then when we found what we wanted there was no one at the cash register. It seemed as though no one was assigned to provide a way to buy purchases. We are visiting from out of town. Glad we won’t have to shop at this Camping World again.

This review is for the service department and service manager Jennifer
Housand who did everything in her power to find the cause of a leak in
the air conditioner of our motorhome. She is very knowledgeable, has a pleasant disposition, and was very reassuring. So happy we chose to take the ride down from Taos for service. Kudos to you Jennifer!
Sal P.

Just stopped in for a few questions about our Sprinter, and we had the pleasure of talking to Kelly in service. He was fantastic; he Answered all our questions and made us laugh. Plus he walked out to the Sprinter and showed us directly what we didn’t know. He also gave us some great perspective on RVing. Great service department!

I took my RV to have the roof inspected after having gotten a comparable inspection at another RV dealer. The inspector got up on the roof and proceeded to tell me that the whole roof needed to be replaced, the service writer then told me to be seated when I got the estimate. I had to leave and asked the service writer to email me the quote which he told me he would do. On the way out the guy who had inspected the roof came up to me in the parking lot and told me that he knew that it would be expensive and informed me that he did work on the side and would do the work at his place for $ 4,500.00. I didn’t tell him that I had not received the quote yet, but this led me to believe that he had put it to me on the inspection so that he could get me to do the work offsite and ripoff his employer. I finally got the quote and it was in excess of $ 7,000.00 and was floored as the quote from their competitor had been less than ¹⁄₇^th the cost and they insisted that the roof did not need replacing. I filed a complaint on their website and got a call from a manager who really wasn’t interested in my concerns. These guys are a total ripoff, I had work done on the coach in 2014 in May and they colluded with the Good Sam extended warranty people to deny a claim that I had made for failing leveling jacks and I got stuck with a $ 3,500.00 invoice from them for that work. I sold the coach so I never have to deal with these thieves again. I had the work done at their competitor and was treated professionally there. If I ever get another RV, I will never do business with Camping world again. I suggest that anyone considering doing business with these guys fo somewhere else.

I’m so used to giving really bad reviews for Camping World but miracles do seen to happen. We our on a 6 month RV trip and we’ve had our fair share CW stops. This one has been the best to date. Their parts department is nicely laid out. Found everything I needed. Still no help from the staff. Several past right by me and never once asked if they could help. I have come to expect this type of service from CW. They must teach their employees that RVers don’t need customer service or something. Anyhow, it bothered me less this time because I found exactly what I needed and was in and out in no time.

We are full timers, living and touring in a three-​slide fifth wheel. While in Gallup, the main slide stopped working. Manually cranking it in, we drove here for repairs and holed up in a motel. Camping World’s service department had it fixed in a couple of days, and they did it right. Our service advisor, Jennifer Housand, took excellent care of us, and was thoughtful and professional through the whole process. If you look up «good customer service» in the dictionary, Jennifer’s picture is there.

This review is for their service department. We took our RV in for a few repairs, a 45 point inspection, and maintenance on our tv antenna and slide. The staff was great! We are full-​timers and they worked with us on getting out repairs done over a period of three days – letting us have our house back each night so we could avoid getting a hotel room.
The rig was kept clean throughout the service period (no dirty footprints or misc trash was left behind). The tech who was working on our rig, Rick, walked us through the repairs that he did each night and was very attentive to the items that needed to be fixed. In addition to getting all the work done a day early (right before Thanksgiving no less), he did a very thorough job diagnosing a very challenging electrical issue that we were having with the thermostat.
We were completely satisfied with the level of service, the price, and the time it took to get our work done. As long as Rick is still working there, we will definitely bring our rig back the next time it needs repairs and we’re in the Albuquerque area.

I called on ¹⁰⁄₂₄ and made an appointment with Camping World of Albuquerque to have our 2014 LTV Unity RV serviced. The appointment was for ¹⁰⁄₃₁ so I brought the coach in on late afternoon of ¹⁰⁄₃₀. Eric Romero was our assigned service advisor.
I verbally provided Eric with a list of items to check and repair on the RV:
Serious water leaks coming from pipe joints underneath sink.
Bent/​broken clevis-​pin on Kwikee-​Step at entry.
Vent cover (which I provided) installation over Fantastic Fan on coach roof.
DEF fluid top off/​fill.
Tire pressure check, add air if needed.
When Eric finished writing the service request I asked him for a copy and he replied «no», and the troubles continued from there:
Eric called me the next day (¹⁰⁄₃₁) and left a message asking where to put the vent cover? We just had this conversation the previous afternoon detailing where this cover should go.
Later that evening when my wife came home from work she was shocked that I got no paperwork and no cost estimate for the work to be done. We drove 18 miles to CW that evening and insisted on it.
As we waited on the paperwork we asked Eric about recommended tire pressures for our RV. He told us the tire pressures should be 80psi. We called manufacturer Leisure Travel Vans (LTV) in Canada later that day and they confirmed that 62psi should be the setting and that 80psi was much too high. I called Eric and requested that the tire pressure be lowered back down to 62psi and he said he would comply. When I picked up the coach on ¹¹⁄₇ the tire pressures were still at 80psi!!! I had to get Eric to reduce the pressure but he only did the front tires and claimed that the back tires weren’t even touched and that the pressures should be similar to what we came in on.
Eric said the hot water leak was due to a faulty bypass valve. Eric said CW could use their own bypass valve replacement kit, but we would need warranty approval from LT. We got the approval from LTV and allowed CW to do the work. When we got our vehicle back on 11/​7, no one showed us that the system was working properly with no leaks. We even discovered that the anode probe was not screwed into the water heater AT ALL. The probe was propped up in the housing of the water heater. We wondered if the repair had even been tested.
We also discovered that our fresh water hose had a significant amount of water still in it (we had drained it), AND the adaptor that connects to the RV for city water was missing! We found it rolling around loose in one of the storage bays on the RV!
A couple days later (¹¹⁄₉) I went up on the roof of the Unity to check the sealant around the newly installed vent cover: the sealant was still soft and had not set since being applied approximately 9 days ago by CW. It hasn’t rained in this otherwise dry climate since ¹¹⁄₁ but you’d think that the sealant would have set by now. Will this leak?
Overall extremely shoddy work particularly on systems that could have endangered my family: hot water heater anode not installed and seriously over inflated tires! We have no way of checking if the DEF was added or added correctly. No explanation or demonstration of the work done. We are so skeptical at this point we aren’t sure what was done correctly.
Getting it corrected required me to babysit the Unity at Camping World for an additional morning while they checked pressure in ALL tires, put the hot water system back together, re-​pressurized, and demonstrated it for me. Turns out the sealant will stay soft for up to a year while still sealing, but no one took the time to explain that to me until I asked.
** If you need an RV repair in Albuquerque, do NOT go to Camping World. They get a NEGATIVE million star rating from me. **

I am a disabled Veteran with PTSD I purchased an rv from camping world and from the beginning it has been a nightmare. I am brand new to camping in an rv as I told this to the sales person. I got my rv to find out that they gave me the wrong handle for the scissor jacks. Not a problem however the trained sales person said to use a cordless drill. I purchased a cordless drill only to find out that if you use it, it can void the warranty. I also found that once you take delivery of your purchase and you call and need help don’t expect a call back even from the General Manager or anyone for that matter. I again went to them because I don’t know what is all needed to get out and camp. They told me I would need a generator to operate the microwave, tv, and ac. I asked them which one I would need. I was told again by a trained sales person that a 3500 watt generator is the one needed for my rv. I ran it and it would not work with my ac. I called Champion the manufacturer of the gen. they told me that the AC alone runs at 3993 watts which makes it useless for me. I called probably five times and no return call. I called their corporate office and they said that they don’t normally return phone calls for a few days that is policy. I guess store policy is not to ever call back. I took the gen. back and the GM had several people tell me that the generator just needed adjustment. Why would the manufacturer tell me different? Does camping world know more than the people who actually trouble shoot the machine. Also why would they sell a product that you need to order a part to run at high altitude yes you need to call champion and they will send a part for the carburetor to run at higher altitude (you lose 3.5 percent power from the gen per 1000 ft above sea level. Again I should have been told this. I returned the generator yesterday and it was like pulling teeth to get my money back. I called again at 10:45 am and it is now after 3pm and I do not have anything done that the GM promised me. DON’T USE THIS USE LA MESA RV THEY WILL FIND AN ANSWER AND NOT JUST MAKE ONE UP. I will be talking to all the Veterans service organizations to get the word out about how they treat Vets. I mentioned I had PTSD I truly believe that the GM was enjoying watching me as I grew more irate with each excuse he gave me. Now I am just waiting for an email to get my money back. Really how long does it take to make a phone call and send and email. DON’T USE CAMPING WORLD.

Had my rv inspected here. They did the 45 point inspection, and had to do it twice since they missed so many items. Then, I was charged extra for installation of two satellite dish receivers, which I later discovered were never actually installed correctly. Very mixed experience. Would not likely use them again for any rv service.

Arrived very late one evening and the place was already closed, so we headed to the local campground and pitched a tent. Well, more like «set up our camper» but you get the idea.
We headed back up the morning and this place was a flurry of activity. Someone out front of the business was power washing the sidewalks, plenty of staff inside ready to help you, and salesmen waiting at the helm. Was immediately greeted at the front door by the welcoming receptionist. Told her that we were going shopping and she pointed us in the right direction.
The store was a bit larger than our local Camping World but the layout was almost identical, so it helped us get around quickly. Lots of staff to help out without being annoying. Could it be that we were only the second customer of the day and that’s why everyone was so cheerful?
We were just finishing up our first 14-​day trip in our new camper, so I had my shopping list and was ready to spend. CW always has some sort of sale going on, so that’s always fun to compare prices and see if you are really getting a good deal. They don’t match prices from local stores or online I was told at the register, so I didn’t get that Fantastic Fan I’ve been chomping at the bit for. That was the only negative, but I won’t hold that against this store. I grabbed a few other things, took pictures, made some more notes, and checked out. We renewed our Good Sam membership here at a discount and received another free night of camping too!
The bathrooms are clean! The customer waiting room (way back behind the RV sales area) was very welcoming, lots of chairs and tables, TV, fresh coffee, packaged muffins/​rolls, fresh popcorn, and the local newspaper … and it was all free! Wow, that’s very cool! ALL of the staff we ran into were very welcoming, friendly, smiling, helpful, courteous, kind, trustworthy… ooops, my bad. But they were! If I’m ever in the area, I will most definitely stop by this place!
Oh, I almost forgot. Most CWs have a free dump station, so as we were driving away, I headed to the service area to ask where that might be. The tech guy looked around (knowing they didn’t have one) and said, «You can dump right here». Well, not *right* here, but there was a sewer connection near each of the service bays, so I backed up, hooked up and lightened my load! The service guy was a fisherman also, so we had a long discussion about long-​range and Alaskan fishing. Very friendly and helpful guy.
Thanks Camping World of Albuquerque!!! See you again next time through!
P. S. If you find yourself looking for this place on the South side of the I-​40, try crossing back over the highway (heading North on Atrisco Vista Blvd), then turn West (Left) on Central Ave, head down a half-​mile and you’ll find this friendly Camping World on the Right side of the road.