Casey Optical

As a medical professional myself, i know for a fact for a patient to have the best experience, what matters most is not only the competence of the clinician but rather the way in which the ‘whole team comes together’ and provides patient centered care. This concept of a ‘patient centered, team based approach’ is one of the most talked about and hard to achieve concepts in modern medicine — and this is what the team at Casey optical impressed us most with.
From the moment we scheduled our appointment, they did everything in an extremely articulate and synchronized manner! We had reminders of our appointments by phone, as we walked in to the clinic, the paperwork was already printed and had most of our details, leaving us little more to do. Dr. Kniffen was very knowledgeable, skillful, friendly and reliable. Jim, who was helping us choose glasses was very helpful, funny and great to work with. They worked with our insurance and tried to save us some money. We also bought a pair of glasses and they had a great collection of frames to choose from and the glasses were perfect when we received — they said we could come in anytime for adjustments.
Was really glad to see a team come together like this — Go team!

The staff at Casey Optical is really nice. They are informative, attentive and while you peruse the eye glasses they give you some space (which I like). Dr. Kniffen is amazing. I explained to her the issues I was having with my vision, or lack thereof, and she tracked down my issues with a very thorough exam. I have a great rx now and my eyeballs are well on their way to being back to their amazing selves.

This is the first time I’ve had a pleasant experience with an optometrist. Dr. Kniffen was very attentive, friendly, informative, and helpful. I know who I will be going to from now on!
The staff was also very helpful, and attentive. I couldn’t find a pair of frames I liked there, so I was going to use my current ones and wear a back up at home. However once getting home we found out my back up pair was broken and they promptly helped us in the process of getting back the glasses and prescription to shop for frames elsewhere.
I will add that as some parts of ABQ are spaces here weren’t always designed with a city in mind, so the area that it’s in is a bit hard to find and cramped. The parking lot is like a very strict one line parking area and most spaces have a «reserved for: «, including this business. But just a heads up, it’s tight parking.

I wish we had a place like this in L. A!!! Love them…

I really like Dr Kniffen, but be weary of any prices the optical center quotes you. Their computer systems aren’t set up to accurately credit your insurance, so they have to figure out your total by hand. I was told one price over the phone and had another price on the invoice attached my order. When I asked about it, I was told both were incorrect and was charged $ 140 more in person than I was quoted on the phone. Good eye exam, but buy your glasses and contacts elsewhere.

Best optician experience I’ve had by far! Christine took her time with me and made sure I was happy with everything. Apparently I have astigmatism in my left eye and my previous doctors just never told me even though they knew (Christine told me the glasses I was already wearing were corrected for astigmatism.)
They also told me I could sample as many different brands of contacts I want (for free) until I find one I’m happy with.
They didn’t give me a hard time about wanting my PD so I could order contacts and lenses online (I would have happily bought from them if their prices were competitive.)
Definitely go here for your eye exams, but look into ordering contacts, frames, and lenses online for the better price.

I had a broken glasses, the frame was broke and fell out of the lenses, the fixed it in 15 minute, free of charges

Rita is AMAZING! This is my 2^nd experience in purchasing eyeglasses with Casey Optical. Both times I have been delighted at the level of service. Rita encouraged me to pick out several pairs of frames that I was particularly drawn to. Then we both sat down and she gave me her honest opinion on each one. Both times I walked out of there with the most stunning pair of glasses I’ve ever owned. This last pair I ordered clip on sunglasses. They are perfect. Dr. Kniffen is extremely good at her craft. The exam was thorough and educational as well. Thx, for the sample eyedrops, «Blink». They have been a big help.
Overall, Casey Optical is a local business that I will continue support and recommend to friends & family. They have provided a wonderful service to this community for many, many years. And again, Rita, thank you for such personalized care. You are the epitome of superb customer service!
–Judy…also a small business owner in Nob Hill–

This was my second experience with Casey Optical and while the first was fine, my second turned bad very quickly. When I set up the appointment for a contact lens eye exam (my first with Casey Optical) I was told that the charge would be $ 85. That was great. The exam was fine, but when I went to pay my bill, I was told that there was an additional fitting charge of $ 89 and some change. I was given one charge by the support staff, which I was prepared to pay, and then hit with an additional charge that DOUBLED my fee for the service. The company offers no fee schedule on their website. When a customer is quoted a fee at the time of the appointment, that client has placed a certain amount of trust in the provider. We have no choice, really, but to trust that our providers will be transparent in their business practices. I want to make clear that if the fee for the service had been quoted to me as $ 175 from the start, there would have been no problem. I’m very disappointed and will look elsewhere for my optical care needs in future.

I went to Casey Optical on the recommendation of my mom, a retired optician, herself. Being that my mom was in the optical industry for a long time, she is very, very picky about her glasses and optician-​provided care. She’s never recommended anywhere — but she recommended Casey to me after my previous ophthalmologist misdiagnosed a serious medical condition which could have led to blindness!
Beyond that, the glasses were very overpriced there, as I learned after going to Casey. For example, the previous optical shop wanted $ 750 for some La Font frames that were only $ 350 at Casey (and if you know what size you need, you can get them online for $ 179…)!!
The ophthalmologist, Dr. Kniffen, was very knowledgeable, thorough and attentive to my special optical needs. She recommended certain lens technologies that would compensate for my lost vision and hopefully improve it going forward. So far, it has helped a TON. My vision now vs. what is was with the previous glasses is so much better. There really are no words to describe it when vision you thought was lost is given back to you with a simple lens technology. The optician staff was also very helpful in recommending styles that worked (and steering me away from styles that did not work) with my face.
The staff at the previous shop never did anything other than take my prescription and upsell, upsell, upsell. Last time they even sold me a pair of glasses that did not fit my face and fell off constantly (the 750 frame). Granted, I wanted these glasses because I thought they were pretty, but I wish they would have been honest about the fact that they would never be able to make them fit me! Or offered to order them in my size. All they wanted to do was sell me what they had on-​hand for a quick buck.
In the end I spent the same amount of money for my glasses, however now I actually have quality of VISION back vs. overpriced frames. If you want a professional doctor who cares about patients and competent opticians, visit Casey. You won’t regret it!

Dr. Kniffen is a wonderful optometrist who makes you feel at ease and taken care of. I actually followed her to Casey Optical from another practice that she was at a few years ago, which is a testament to how great of a provider she is. She takes the time to answer your questions and concerns and the equipment they use is state of the art. I haven’t bought frames there so I can’t say anything on that part of the business but as far as glasses and contact lens exams go, she’s first-​rate!

This was the worst business experience I have ever had. I special ordered frames from Casey Optical, and one month later they said the frames were still getting the lenses put in. They blamed my insurance. Two weeks later, I demanded my glasses, and it turned out that they had never ordered my frames. I had paid a deposit. They made me wait a month and a half. I demanded my money back. They refunded my credit card. I went to the mall, didn’t use my insurance and got my glasses the same day. I like to buy from local business but this is a horrible one! Beware.