Firestone Complete Auto Care

I had called this store to get a district managers number because I was not happy with another location. Robert (manager)asked how he could help me and asked me to bring my car to him and he would fix it without charge Robert and his staff were really cool and got me back on the road. Thanks to all you guys I will be sure to bring my car back to this location

Don’t like this place. Call me to tell me my truck is ready 15 min past the time they initially quoted me. When I show up to get it (I live 2 min away) truck is still on the rack and they tell me I have to wait another 15 min before its done.
Also told me 2 years ago when I brought my truck in the first time that several maintenance items needed to be addressed– change serpentine belt, ball joint etc. I took the truck to a separate mechanic to get a second opinion and he did the same work for 75% of the price Firestone quoted.
When I brought my truck back for this oil change, they tell me that several of the repairs, still needed to be done. When I called them out on it, they backed off on several items and said, «I don’t know the repair history of your truck.»
I don’t trust these guys. Maybe it’s the second opinion mechanic that is the problem here, I don’t know. I know very little about working on vehicles, so all I have to go on is my gut, and my gut tells me not to trust this business.

The site Manager is the best. He actually cares about his clientel. He ensured that I was taken care and that the vehicle information was passed to me. Thanks to Mike and his team. I recommend this site to everyone.