Garcia’s Tents & Events

Rented steam table to serve over 1000 of the 10 000 attending the 2016 Matanza in Belen, NM. We were able to cook ahead and keep all our speciality foods at perfect temp. Won 4 speciality food categories and the steam table played a great role in customer satisfaction. Delivered on time, worked perfectly and Garcia Tents treated us really well. Will definitely rent here again. Tour of Duty Team/​Concerned Veterans For America.

This is probably the worst rental company I have ever dealt with. We reserved 100 chairs for our wedding. We unexpectedly had an increase in number of guests. We needed to add 50 chairs. They informed us that all they had for rent was 100 chairs total. That’s all they could rent us! We decided to cancel the order. They said that they would refund our money minus a 15% fee. We Waited about two weeks and never received our refund. We then called back and they said oh we’re sorry give us two more weeks. After the two weeks passed, still no refund. We then called again and demanded to talk with their accountant. The accountant informed us she had no idea we even requested a refund. Over a month had passed. The receptionist never told her anything. They then refunded the money within 48 hrs. Garcia’s tents has Extremely poor customer service, they were very unorganized, and we had just an overall bad experience.

Due to another vendor’s lack of service, we asked Garcia’s for help on all the rentals for our daughter’s 175-​guest wedding only weeks before the event. The team quickly rose to the occasion, even though it took close collaboration to provide the numbers of everything we needed at that late date. We were very concerned about the reviews we had read and let them know it. They took care of everything and delivered outstanding service! They arrived on time and put up the prettiest white tent and bistro lighting we’ve seen yet… also worked well with all the other vendors… A special thanks to Danyella, Monica and Steve, who took care of us through the whole process! Great customer service in a difficult situation!

Had a very good experience good customer service very polite ladys. from the minute I walked in to the moment the event was set up and done. Definitely can’t wait till we go threw garcias again. very recommended! !!!

Terrible Customer Service!!! We called to reserve tables and chairs for a shower and were told we could pick up on Saturday morning. When we showed up on Saturday morning they told us that we had no reservation! What did they do to make it up to us? NOTHING. Not even an apology! No «I’m sorry for the inconvenience». No «well who did you talk to?» NOTHING! Please take your business elsewhere!

I called on Friday for a tent consultation as we needed a set up on Sunday. Debra asked I call Anna. Anna said she’d call me on Saturday morning at 10 a.m. to let me know when she could come out to our home. When she didn’t call by 4:30 p.m. I called her and she said she called and left me a message to inform me that they weren’t taking any more weekend orders. That was not true at all, Anna never called or left a message. I am stuck, Saturday 4:30 is too late to call anyone for a Sunday event.
Bad customer service!

The customer service here is Non-​existent. Debra was rude and acted like we were interrupting her. Then she got annoyed when we asked about certain lights but were confused about the name. Most people dont rent things every day. We had no idea and figured someone would explain things to us or at the very least show us what were spending a fortune on renting! $ 35.00 to rent 25ft of lights?! She didnt explain anything, she was rude, sarcastic, short with us and has no interpersonal skills to speak of. Our entire experience lasted less than 15 min and we left with more questions than we had when we got there. Very disappointing experience.

We were told by Garcia’s that we would match the lowest quote. Which they really didn’t. They took a percentage off. Which was ok. I had high hopes because they came recommended by people who used them before. I had hoped that they would set up within 3 hours after arrival. But they didn’t get done til close to 1am… i had to be back the next morning by 6:30 which i was agitated over… turns out they delivered the tent but not the tables and chairs, which were being used at another location 2 miles from there. It took them an additional 3 hours to fetch those and return just to unload them. We were saddled with unfolding the broken and wobbly chairs the next morning. Not having had much sleep, I was really agitated. Most of the chairs were in decent condition except for that one, some needed cleaning. The tables were dusty and a corner on one of the wooden tables had broken off. But the metal trimming with linen over that hid the missing corner and the dust. I’m alright with set up tho, i just wished they had everything there the night before at least by 8 or 9pm. It was the extra waiting for them to return that really got me behind on rest, which caused a huge headache the next day. All in all we got through it, it was a beautiful day and we weren’t going to let a few dusty tables ruin it for us. I guess you have to request the nice white plastic tables because someone told me that last year they had the nicer white tables. Hahaha… Regarding pick up, i tried contacting the men that had dropped it off to get them to come out earlier than scheduled. I got a voice mail. So i left a message in the morning. I left another one like an hour later. Still no return call to confirm. Then i had to call the manager, who told me that they would be there within 30 minutes. An hour and a half later they still weren’t there. So everyone left after the shindig and i was again waiting for them to show up to dismantle. We were told we had to get out by a certain time. I finally got a call back and was told that there was no communication re pick up at a specific time. It was in writing and also I tried contacting by phone. I didn’t want to argue and he said they would be there by 4:00. They showed up around that time and it took 2 hours for them to load up. Fine. So now from the previous waiting and with very little sleep, I was very anxious to get home to sleep. Which i finally did. Would i rent from them again? Not too sure about that. I appreciated the guys attempt to send me home early so they could work on the set up but per facilities people, I was the one that would be responsible if something was to go awry. Hahaha…

I am getting married in August and naturally went to Garcia’s for our tenting needs, as they are the company you always hear about or see around town. BIG MISTAKE. Garcia happens to offer the lowest rates in the city, they also have THE WORST CUSTOMER SERVICE. I was actually shocked at my experience with a company/​family that is so well-​established in NM.
I went in on an afternoon with my fiancé and father – no one greeted us. The three women seated slouched at there desks all looked at us when walked in, mind you, but none acknowledged we were there. Finally, one of them said she would be with us in a minute. Five minutes later another woman – seemingly annoyed mind you – asked us to sit down. There was no formalities, no greetings, no smiles or appreciation for a potential new client, she simply asked us what we wanted and when. The whole meeting took less than five minutes and ended with the woman promising to send me a mock up drawing of tables and the tent space by the following Monday – this was a Saturday. A week later nothing had been sent. After two emails and a phone call, I finally received a mock-​up drawing.
This was the second time my father had been to Garcia’s tents and he had the same experience each time. Our experience left us with the impression that Garcia’s could really care less about getting our business. It seems to me that because they have lower prices, they have willingly sacrificed their customer relations… but for what? Since when did having a successful company not hinge on good customer care?
When planning a wedding – or any event really – it is incredibly comforting and helpful when you have complete trust and faith in the company you are working with. This is utterly lacking in this establishment. We opted to go with Class Party Rentals who is unbelievably better in every way. They are a little bit more pricey but you are getting what you pay for: attention, quality, care. It’s beyond worth it, if you ask me.

We had our outdoor wedding during a weekend of rainstorms I’ve never seen before in the duke city. There was some confusion over delivery times and pickup but overall I was very thankful for Garcia’s being so understanding about weather factors that were beyond our control. They were able to provide us a tent (that we had previously cancelled the reservation for) with very short notice. Thank you for making our special day happen!

I wish I could rate this business with zero stars. We ordered chandeliers, but Garcia’s delivered the wrong ones. When they finally brought the correct items (the next day) they insisted on hanging them themselves. As soon as they left, the chandeliers fell down. Good thing the actual light fixtures didn’t break. We had to re-​hang the lights ourselves since the delivery and installation employees were so incompetent. We will NEVER rent from Garcia’s ever again.

We rented glassware from Garcia’s for our wedding. They were delivered a little late (they had written down the incorrect time), but upon calling got there within 30 minutes. They were nice and clean and ready to go.
Only one problem for those of us who are a bit OCD — the champagne flutes were different lengths! There were about 4 different stem lengths, which for our set up made for extra work to sort and group so guests wouldn’t notice. Probably not a big deal for most people, but we weren’t thrilled with that extra task during the stress of setting up.
I cancelled the pick up for the day after the event and hoped to get half the $ 50 delivery/​pick up fee credited. No deal. They only waived the breakage fee for the 2 glasses that we had inadvertently broken.