Jiffy Lube

I was leaving the garage because they had an hour wait. I called jiffy lube asking if they had a wait. The guy who answered said there was no wait when I pull up their garage was full! No wait?? That was the whole point of me calling and asking before I drove out of my way! So thanks Midas for the great customer service! Glad you didn’t work on my car cause I could only imagine after reading the other review what you guys would try. Taking my business elsewhere

We needed a quick oil change after driving cross country. These guys were friendly and knowledgable. But most importantly QUICK.

My inner monologue was so tired, it was a conversation I’d been having with myself for a couple of weeks, ever since the oil change mileage sticker had been eclipsed by the odometer. «I should just go to one of those franchise places, get it done quick and stop stressing. No, no, go to the local mechanic, I trust those guys and I know it’s about the same price. But then I’d have to set up an appointment, I don’t have time for an appointment.» You know how the reasoning works. In the end I gave in to Jiffy Lube. I’d been there a couple times before, usually a three-​star service.
This visit, however, the mechanic reported a rather looming concern. Amongst the litany of issues they noted during the oil change (which is always such an uncomfortable discussion, one of the reasons I hate these chain places) was a leak in the transmission line which, he told me, «could get real ugly real fast. It’s a pretty serious leak.» He told me that they could not do the repair but pointed me towards a shop up the street that could take me in, likely that same day. I paid for the oil change and drove off.
Now a second, much scarier concern was on my head and about one week later I pulled into my mechanic, Old Town Automotive, unannounced. Just like Jiffy Lube, they got me in right away and just like Jiffy Lube, they quickly reported the findings of their inspection. «There’s nothing wrong with your transmission line. Yeah, there’s a leak, but it’s so minuscule you’ll never need to seal it. Seriously, it’s nothing. We can fix it for about $ 400, or you can leave it alone. Your car will die before the line drains. Promise.»
I’m not asserting that there may be an improper relationship going on between this JL location and a mechanic up the road, not at all. Just the facts.

I didn’t think I would review an oil change place, but I have to say that last night I had the friendlist, most helpful techs I’ve ever had.
You know how most of the time they try to convince you your air/​oil/​transmission/​filter/​cap/​plug is bad and NEEDS to be replaced? No? Well, maybe I look like an easy target because I always get that. Not this time! The guy actually said «Everything looks really good on your car, you obviously take care of it.» So I have him fooled.
They were really busy and it took a little while, but everyone was so friendly it didn’t seem so bad.