New Direction Chiropractic

I feel that I need to share my experience here. My husband has gone to Kelly for years so when my lower back began to give me a lot of trouble I booked an appointment with her.
I waited for 15 – 20 minutes and when she saw me she did a few tests to see what the problem might be and then iced my back. That was it! She didn’t tell me what was going on nor did she give me an adjustment. I couldn’t believe it.
So, I’ve not gone back. I was really disappointed because I desperately needed a good chiropractor. Still do.

I came into New Directions with painfully tingly arms and numb fingers. I’d felt this sensation before, so I knew it was a musculoskeletal issue. Dr. Coogan listened attentively to my symptoms and then adjusted my neck, back and shoulders, then she noticed that my hips were out of alignment and one leg was significantly shorter than the other, so she made a few gentle adjustments there as well. Within 12 hours, my arm and hand discomfort had completely gone away, and the arthritis in my left knee improved (which was totally unexpected because I hadn’t mentioned it) because my legs and hips were aligned. It was great!
I went in for a follow-​up appointment and everything had stayed exactly where it should be and she doesn’t need to see me anymore. That’s a bummer, but I’m so relieved to not have pain that it makes up for not being able to hang out with Kelly again. She’s caring, professional and incredibly knowledgeable about chiropractic treatment and dozens of other Eastern medicine philosophies. I read the other Unilocal reviews, and while they may have caught her on a bad day, I belive that Dr. Coogan’s no-​nonsense demeanor could be misconstrued as cold or overly businesslike. It didn’t bother me because I knew she was simply trying to gather enough information to help my body feel better. And she did!

Not impressed. Unprofessional and rude. I went to her last year for neck and back pain. You get booked for a half an hour appointment, you wait for twenty minutes doing nothing, you get «treated» for five minutes, and then she insults you for the last five minutes. I felt ripped off and worse off than when I got there. They have a nice set up in the waiting area and it sounds nice from the way it is described online with the holistic philosophy and other available therapies, etc. but don’t be fooled. Maybe I caught her when she was having a bad day or something, but a year later, I’m still thinking about how awful this experience was. I am happy to have found other practitioners who have helped to alleviate my pain. Sounds like from the other reviewers she has helped people, which is great, but I am still traumatized from my experience at this place.

Amazing. I feel like a totally new person. I live in Ca but would make this my chiropractic home if I lived here. The was the best chiropractor I’ve ever seen.

Unlike chefs, a compliment to the chiropractor is not going back. Kelly Coogan, if you are reading this… I promise you have my utmost loyalty, I would never dream of going to another chiropractor. But sadly, I just don’t have any pain any more. I wish I did. I wake up in the morning and try, but I just don’t feel that lower back pain like I used to. Unfortunately you may have fixed me in a permanent sort of way, Maybe you could start making appointments for people who are not really in pain but that like you and want to just have a cup of tea with you.