Office Depot

The service here is kind of spotty. Sometimes you get really good customer service, sometimes not so much. Lately, when recycling my ink cartridges here, service has been pretty good, but one incident left me with a bad vibe about this place.
I had an issue when I first moved here, ordered a printer and office supplies from Office Depot online to be delivered to this store for pick-​up, but the shipment wasn’t on time, so I came in to see if they could help me out. The manager was so rude and seemed like she was taking out her bad day juju on me. What the heck, dude? I just wanted to know where my office supplies were. Eventually, I picked-​up my supplies, but having to go through all that drama with the employees working there was such a hassle.
Now, I just have everything delivered directly to me. Don’t get me wrong, I love Office Depot, but this specific store needs to work on consistent high standards of customer service.

Let me apologize up front for the length of this review — please bear with me, as I feel the detail will give you a very clear picture of why this is among the WORST retail experiences I’ve ever had.
I went to this Office Depot because there was an advertised item (a laptop) I was interested in, and their web site showed this as the only location in Albuquerque that still had it in stock.
I had trouble finding the item I wanted, so I went looking for a store associate I could ask. Two employees a few aisles away made eye contact with me as I was obviously looking around for help, but quickly looked away and walked off. I walked up to an employee near the entrance of the store, and asked him for some help. He didn’t move or even look at me; he just sighed and said something cryptic into his little headset. He made a hand gesture toward an employee on the other side of the store. I looked, and the employee I was talking to said «he’ll help you» with about the most disinterested tone I’ve heard from a human being.
The other employee was a bit more helpful, and I did indeed find the laptop. He found that there was one left in stock. I asked him a question about another laptop, and he started asking *me* how the two laptops compared — if I could answer that question, I wouldn’t have asked *him* about it! He then proceeded to tell me it didn’t matter much which one I bought, and went into a spiel about the two year protection plan Office Depot sells.
I took a ticket for the laptop and went up front. The same disinterested employee reluctantly walked over to the register, took the ticket, and muttered something into his headset again. Another employee came, took the ticket, and went off to find the laptop in inventory. I was left standing there with the disinterested guy, who decided to also try to sell me the protection plan. I declined. He tried to sell me a system recovery disc, and I declined that as well. Seeing that the other employee had not yet returned, he AGAIN tried to sell me the protection plan, this time trying to entice me by telling me all the ways I could «cash in» and scam the system.
Once the other employee returned with the laptop, and as I was just about to swipe my credit card, Mr. Disinterested said to me, «Wait! Are you SURE you don’t want the protection plan?» This was much more urgent to him than helping me with the obvious problem I was having with my card and the credit card machine.
I apologize for the length of this review, but the sheer comedy of uninformed, uninterested treatment I got from these two employees is simply outrageous. I would prefer even the sticky-​sweet faux niceness of employees in other stores who, though they don’t really like their job, at least PRETEND to be pleasant about it. And it is simply inexplicable how a store that sells at most 10 models of laptops cannot have employees who have even a rudimentary clue about them.
If there had been any other possible place to get the great deal I got on the laptop, which I am now typing this review on, believe me… I would have gone there instead!