Patty’s Salon and Day Spa

Electrolysis… NO DONT GO!!!
The needles are left unwrapped in an open tin.
I asked for new needles, but was given excuses & explanations of why the open needles in the tin were OK. Sometimes I was told a fresh needle had already been applied before I saw it. I wanted to believe her.
The last appointment (EVER) that I had with her she put my health at risk. 1) She argued the needle was already in when I asked for a new one 2) I requested a specific technique. She said she was doing it though she was not. The machine lights indicated she was not. I kept asking questions and she made excuses for each one.
The cherry on top: she told me after the procedure that she had shingles. She had not asked me if I had already had chicken pox before we started.

I booked a Saturday couple’s massage appointment on Tuesday, and was pleasantly surprised they had an opening.
Despite getting my locations mixed up and arriving 30 mins past our hot-​tub arrival time, Viola met us at the door cheerfully and welcomed us in.
This was my husband’s first massage and he was paired with Sarah. He was treated to a very nice massage with focus on a side shoulder that had been bothering him. Viola treated me to a very thorough 1-​hour massage that included everything from my scalp to my toes.
Afterwards, they offered us the 30-​min hot tub time we missed out on, however we had dinner reservations and were unable to use it. I had an overall wonderful experience.

I wish I would have read other reviews before making an appointment here. The esthetician was good and the quality of her work was good, but everything else about the experience was unpleasant. Definitely agree about the décor, I felt like I was going to my grandma’s rural country salon.
I got a groupon for Spawish that lists this as a location that accepts their voucher, when it came to redeem it they asked where my printed copy was. I have used groupon for years and never had to provide the printed copy, the phone app has always sufficed. After informing her (Patti) that it has never been a requirement, she looks at me and says, «well you’ve never redeemed one here.» It was very rude, as if I should have known her requirements were different and special. She copied the information down and took my phone number and said they would see if it works. She then called me at 9:30pm to tell me that I had to print it off and bring it in. I did that the next day and when I brought it in they stated that they weren’t going to honor it. They put it all on me to resolve, when really they should have taken an interest to determine why they weren’t able to redeem a valid voucher. There was no concern that they were listed to receive this voucher from the company and that they might have other customers with this same issue if this isn’t resolved.
When I called groupon to try and get refunded they found it odd that the company put it on me to resolve instead of calling Spawish to get payment as indicated in the deal. Evidently two companies are merging and not all of the participating salons were aware of it. If they would have taken the least bit of interest they could have solved this problem without putting it on me, and for any future potential customers.

This salon is like stepping into a time warp, and not in a good way. The décor is dated back to the 70s, which is fine, and could have been kitschy. Unfortunately, *everything* about the salon is dated – the pedicure stations, and the nail polish colors. Sitting in the chair to get a pedicure, I was wondering if I would end up with some kind of bizarre illness from the 50’s, like lockjaw.
Even worse was the attitude of the esthetician – she did not stop talking for the entire hour and 30 minutes (!!) that it took to do a pedicure, during which I heard all about her ex-​husband, her thoughts on politicians, how California has been run into the ground by [insert racial/​sexual/​etc. stereotypes here], etc. From the fact that I never agreed with her, but kept trying to change the subject or read my magazine, I would have thought she’d get a hint let the conversation drop, especially since it turned such a basic service into an epic marathon… but no. My favorite part was that she actually denigrated her co-​workers and called some of them «unprofessional.»
Suffice it to say that I’ll never go back to this salon. I had thought to give them business because it’s a local place that’s been here forever, and I wanted to support local. But with attitudes and services such as these, I’m happy to see it go under.