R&R Heating & Air Conditioning

I’m giving them 2 stars because the salesman was very nice and polite. He was friendly with my little ones, which I always like. But I guess they don’t like getting business or something because I could not get my damned quote out of them.
They came by almost 2 weeks ago, and I asked politely no fewer than 5 times to get my quote. I was told that they would get it to me ASAP, but their definition of soon is very different than mine. Especially after they already went through the trouble of writing it up! All they had to do was spend 20 seconds writing an email.
I guess that’s just a bridge too far for some people. I took it as an indication of dysfunction over there after my second request, but I wanted to see what they came in at so I could compare it to the other quotes I got.
This whole experience with them has been pretty ridiculous.

This is by far the worst company you could ever go with. They are nice when they are visiting to give you an estimate and the price of what you are looking to do. My AC was old and I needed a new one BAD, called several other places and R&R was not the cheapest but could do it the soonest, and seemed to be great people. Installation went well AC worked for a few days, then I called because the pump gave out on a brand new ac system, they told me that I would have to fix it myself or wait 6 – 8 weeks before someone could come out and take a look at it. They told me to refer to the owners manual since that is why they left it with me… I would not recommend this company to anyone… They are rude and very unprofessional.

I don’t know about the bad review, but I’ve used R and R for both my furnace and for plumbing, and they’ve been absolutely fantastic. Fast, quality service and reasonable prices. The technicians were friendly, courteous, polite and professional. I will continue to use them for all heating, AC, and plumbing problems and I recommend them to anyone!

The night before Christmas Eve, our furnace started making an awful noise. We had to shut it down. R & R had someone out in two hours after we called on Christmas Eve. He fixed our furnace and saved us hundreds of dollars! Highly recommend.
**the other review that is so negative is also on Google. The owner responded on Google and tried to help the customer, but I don’t think they have the right company.