Rio Grande Credit Union

Teller with name beginning with G. On San Pedro was a witch. Lied to me. With a smile.

I tried opening a business account but the person who reviews the accounts was out at a meeting and I was told they would get back to me the next day. 2 days later I went back after not hearing anything and was able to set up the account. 2 days later I got a call from David Hicks saying that the compliance department needed more information. I supplied the requested information and was told I would hear back that afternoon or in the morning. I went back 2 days later and asked to speak with David Hicks since I hadn’t heard anything. He was out at meeting all day. I closed the account.

Most unprofessional service I have ever had banking. I closed my account around the 25^th of Oct. I brought in a written letter stating I was closing my account. They told me when I opened the account, that you have to close the account in person. So I did, before I moved to the state of Colorado. I get an email yesterday, for my e statement. Why do I have an e statement for a closed account. Apparently the teller left 4 cents in my account. I should have known when older teller asked the younger teller if she knew how to close an account. Red flag!!! So i called today and was on hold for 5 minutes, and I still have an open account. So the lady on the phone is nice, and says scan in your ID and we can close your account remotely. So I get to the coffee shop, as I do not have wifi at home, and their is a form in a non PDF format, so it needs to be printed out and scanned in– Bullshit. How hard is it to have a form that can be filled in on your computer. They do say I will not be charged any fee’s related to this, but after this chain of events, I am just waiting for a bill, for a negative balance, and a docking of my credit score.
Also my boyfriend was never offered a debit when he opened his account.
Sure they are a credit union which I prefer, and yes they have nice staff, but does nice, make up for this level on inconvenience — no!

Greatest Credit Union in the state hands down. David Hicks is incredibly hard working and the The Man in general.