Steamatic of Albuquerque

I would give these guys a quarter star if I could. Our water heater failed and flooded our bedroom closet. Called these guys who were prompt to come out to my home– that was it… they place three fans and one space heater in my closet. Chained them together to dry my floor– they cut my sheetrock up about 18″, removed the insulation, the carpet and the padding.)We had a plumber who drained and removed the heater– at our expense.) Steamatic left advising us to leave the equipment running till they returned on Monday. We had been approved by our ins co to stay in a motel until we could get water back, however, the equipment kept shutting down due to over heating, we were concerned about fire risks, and should it shut down, someone had to be here to reset them. SO, my husband, who was fresh out of knee surgery stayed in a hotel, and I stayed here in the house. When we reported this to Steamatic they said they would take care of it. They did bring out newer fans/​heaters, but still CHARGED us for use of the delapidated equipiment which kept shutting off… they also removed the belly liner and unsulation from under our home, placed a heater there. To do so, they had to remove one of the tiers of block under our home=- when they left, they did not replace the tiers, denied moving them and refused to put them back in place… Holy PETE– I was furious. Per the adjuster, we still had to pay them the bill, and if we wanted to, take them to court… we have had to pay someone to reset the tier of block and their son advised us it was our word against theirs regarding them being moved. We will never do business with them again. Unfair billing, shoddy equipment, deceitful when it came to them moving those block= buyer beware– these guys are awful. Their dad was great when he ran it, he has since turned it over to his son who is likened to a «used car salesmen”= This kid had to nerve to tell me the black stuff on my carpet and wall was not mold, and to quote «most people are too stupid to know what mold smells like» when I asked him to repeat what he said, and to quote «well I shouldnt have said it like that, but most people do not know what mold looks like or smells like», too bad he didnt make a comment like that in the beginning– I would have gone with another company… bad in deed=- oh they charged us over 1800 for what I described above, we still had to pay another 1200 to another contractor to finish the repairs=- DO NOT USE THESE GUYS– you can find any number of companies who will do this type of work beginning to end for less than what they charged us for half the job.