Supercuts

maybe I’m old fashioned, but i miss customer service…
i just came from getting a haircut. I’m a no frills kind of guy – short on the sides, a trim on top and blend the rest so it doesn’t look like my mom just put a bowl on my head and shaved the rest off.
so as far as the haircut is concerned… one and a half stars. Not hard to mess up my haircut. however, i feel like the stylist didn’t even care. I’ve been to fantastic sam’s and other supercuts before, so i know the deal – 30 minutes. and really, a men’s haircut should take as long. and i haven’t been disappointed before which is why i decided to try a supercuts again.
it was a 10, maybe 12 minute cut. would’ve been shorter too if she had paid attention and not been talking so much to her coworkers. she made one lame attempt at small talk and i was really nice to her – even forced a smile even though i knew i was getting sub standard service.
she started to take the cape off and i had to ask her about blending the haircut properly (something, i mentioned at the start). I’m not trained in cosmetology, but anyone could tell that she rushed through it and didn’t finish properly.
and apparently she’s been doing this since the ‘90s (yeah, that’s how much they were talking to each other).
there were a bunch of people that signed up for a haircut after i did, so i understand the rush. but then maybe the receptionist should do a better job at managing the time instead of talking story – she’s expecting (yeah, that’s how much they were talking). also, you’re the first and last face that customers see… maybe you should, i don’t know, be a bit more pleasant?
guess what people, there are other places to choose from. you want repeat business, try harder. please learn about customer service.
half a star for the warm towel at the end.

I’ve been here a couple times and just went for the last time on Sunday. I called and asked to put my name down as I usually do, they said 45 minutes. I show up 45 min later only to wait another 45 even though there was hardly anyone in there. Seem like I showed when everyone wanted to take a break. On top of it, my haircut sucked! It was all uneven.

Good, consistent service.