Thrifty Rent A Car

The breaks failed on the rental car. 3 hours for the tow/​rental exchange. It took 4 calls total to fix the problem. First person I talked to took my phone number, said 20−30min and they would call me back with ETA of tow truck. I had to call back an hour later to find the first person had done nothing at all. No way to phone the actual location I rented from. Told by corporate that I have to physically go to the location to speak to a manager about the problem which is 30min from my location. Very poor service.

Been doing a tour of Thriftys around the country this summer (see my other reviews), and this one was blissfully free of the slimy sales pitches and hidden fees that plague other locations (I’m looking at you Seattle). You go in, you paid the agreed upon amount, and you get your car. Just like it should be.

I’d give them zero stars if I could. Horribly long line and only one guy working. When it was finally my turn, they didn’t have my car and had to go try to find one. Why are rental car companies so awful!!!

We rented a car at the Albuquerque airport on Sunday. The agent made us pay an extra $ 11 for me to be a driver when I repeated told him my husband would be the only driver. He refused to take the charge off, then tried a scare tactic about having to pay for every day the car was out of service being fixed if we had an accident. The car shimmied and was out of alignment as well. I called customer service, talked to four agents, three of whom switched me back to the main menu to hold and hold, then one. Said I had to drive the ca r back to ABQ from Santa Fe where we were staying and ask the agent to take the charge off. Basically no help and 45 minutes on the phone. Drove the car back to the airport. The agent said it was the law to charge for an additional driver. We returned the car and were charged $ 88 for less than 24 hours for the cheapest Mazda 2 supposed to be $ 29 a day. We got another car from Alamo and of course did not pay for an additional driver. Thrifty sucks.

At check out, I was told I needed paperwork from inside. They ran in and got it. I find it annoying being Blu Chip and you go straight to your car if it is certain times of the day and the moon isn’t in the waxing phase. The staff was great.
The Nissan was keyless start. It couldn’t detect the module ²⁄₃ of the time. I was too busy to return the car. I did report it when I returned.
There were several dings on the car, marked with little reported stickers. It was reassuring that I wouldn’t have to hassle with these at check in.
Other than that, the car was good for the 10 days.
Check in was super fast. There was an extra charge of about $ 11 that wasn’t on the reservation. We’ve encountered this with every rental from every company this year.
Cons: keyless car starting and misc charge at check in.
Pros: staff and all else

Easy in and out. We paid $ 129 for 5 days. Can’t go wrong.

Never, ever rent from Thrifty Car Rental, ever…
We rented a car in Albuquerque and dropped it off in Denver 10 days later.
When returning the car in Denver I incurred «Cashless» Toll fees on the road that leads to airport. When I returned the car at the drop off point outside, The gentleman from Thrifty checked the car and said we were good to go.
I told him that I needed to pay for the tolls i had just incurred coming to the Denver Airport and he said he had already closed us out on his hand held device, but that I could pay inside. When I went inside they said they were unable to take payment because that we had picked up the car in Albuquerque, but that I would receive a statement from them (Albuquerque Thrifty), and that I could send payment then.
No one told me I needed to contact anyone in a certain time frame to avoid excessive administration fees.
It’s a scam and well documented on the internet.
While other car rentals companies are reasonably handling the cashless fees, Thrifty is scamming their customers.
I paid a $ 45 administrative fee on my $ 9.20 toll. I filed a complaint with Thrifty in which I was to hear back from them in 5 – 7 business days. They never, ever contacted me. They did however deduct the $ 54 from my bank account using my debit number, without my knowledge or consent. I saw it on the bank statement.
If they could deduct the administrative fee from my account, why didn’t they just deduct the actual toll to begin with???
If I had been given the proper information from Thrifty representatives at both locations, this could easily could have avoided.
It’s a scam people. Avoid Thrifty at all costs.

As good as it gets for a car rental!
As good as it gets for Thrifty Car Rental!
Knock on wood… I have never had a bad experience at this Thrifty Car Rental. Regardless of who is working, I have always had great service. I’m bad with names and I apologize, but the guy that works the counter during the late nights is one cool dude. Every time I have arrived to pick up my car, he’s there waiting and even remembers me. Returning a vehicle here is pretty easy. I rarely have to wait and their shuttle back to the airport runs all the time. Overall, renting from this Thrifty is quick, prices are competitively inexpensive, and there’s usually a good selection of cars ready for me, even during the late evenings.
Tip: Never hurts to ask for a complimentary upgrade.

Ordered an SUV, was given a station wagon. Rented the car for a one-​way trip for my wedding in September, spending $ 1k+, then the following February was sent an invoice for $ 47.15 for $ 2.10 in road tolls + $ 45 in administrative fees for same. That’s underhanded and exceptionally exorbitant. Don’t use Thrifty.