Trek Bicycle Superstore

I have been in the market for some new cycling gear and this was one of my comp shop stops. I was a little dissapointed when I had a few employees walk past me without an initial greeting. After about 15 minutes of looking at helmets and apparel I had a different employee come up to me and answer any questions I may have. I explained that I was just getting back into riding and needed the basics. He offered to walk me through everything. I ended up purchasing plenty of merchandise and walked out of their feeling a heck of a lot more knowledgeable and excited. With his offer to keep me updated on upcoming promotions I am sure I will be back.

Great place, lots of bikes and space to take a good look. The staff are very helpful and take on bike issues on short notice. Highly recommend.

I recently purchased a new bike there, and was very impressed by the patience and helpfulness of the staff, as well as the low-​pressure atmosphere.
I am finicky about bike fit. They let me try out 3 different sizes of bikes.. . Then when I was done, they didn’t act like I was obligated to buy a bike. They were surprised when I said I’d take it. They had to assemble the bike, and had it done two days later.
When I came to pick it up 30 minutes before closing, they patiently answered my 20 questions, and gave me a couple of empty small bottles of tubeless sealant so that I could refill them and easily carry them out on the trail. It’s a small detail, but I was already ready to buy some, when he pulled them from the back.
One other thing.. . They sell more than Trek, so if there’s another brand of bike you’re interested in, they might be able to set you up!
I’d buy there again, and I would recommend my friends and family go there if they were interested in buying a bike.
Full disclosure: I don’t work there, nor do any of my friends nor family.

We went in to get my trek bicycle that was given to me serviced and came out with a brand new bicycle for my husband. The staff was very friendly and helpful. The sales associate made sure my husband was fitted to a bicycle he wanted and was given great instructions on how to care for his bike. They also told me I was very lucky to score a great vintage trek in such great condition. We were give 50.00 in store credit for accessories and they didn’t charge me labor for my bicycle. We are very happy with our purchase awesome great quality bike and the service and new tires I received on my bicycle. We will be back in the future.

Staff was helpful – I needed a spare part and quick service, which they provided gratis; great for an out-​of-​towner! Many suggestions about local rides and trails

These guys were great Jake and Joe I think. With their help and flexibility I bought a 600 dollar big boy cannondale, Very Pleased.

I almost purchased 2 bikes from Trek. I visited the store twice on Monday, September 8^th. Our bikes were recently stolen so we were looking for replacements. I went in during the afternoon and received excellent service. I told the associate what bikes we had and he knew what they were immediately even though they were Novara (REI exclusive brand). We went over a few options and he really seemed to know what I was looking for. I planned on dropping by the following evening with my partner to make a purchase. She was at work at the time.
Fast forward to 6:30PM. We were able to come in that evening and were both excited to get new bikes. I was happy with the service I received (although I am a diehard REI fan) so we rushed in to make a purchase that evening. Well, the next sales associate we encountered with not helpful at all. We live right by the bosque and although we don’t ride the bosque river trail very often we are huge fans of it. This guy decided that he was going to continuously rant about the trail and tell us how much he hates it. Not cool bro, not cool. Before you knock stuff to customers let them start the ranting. He continuously tried to offer my wife bikes with suspension when I specifically said we are looking at commuter bikes, not mountain bikes. Despite me saying that he kept showing her bikes with suspension and really lacked the product knowledge to educate and sell a bike to a customer.
What really blew me away was when he sent me to OTHER retail stores. He recommended that I go look at Performance Bicycle and Fat Tire? I can’t remember the name of the second shop. He also told me it’s the worst time to buy bikes and he’s right but I NEED a new bike. I can’t wait for months when all of your 2015 product comes in. You have a ton of bikes at your distribution center that are 2014 and on clearance. SELL ME ONE OF THOSE!
Overall, it seems like it depends upon what sales person you get. Some are awesome and some are horrendous. I was ready to drop $ 1,800 to purchase new bikes that exact night! I’m really bummed because I was really looking to venture out from Novara and try something new. Sadly, it didn’t happen.
I spent my $ 1,800 that same night at REI. Maybe that is chump change to Trek? I’m not entirely sure.

Although I didn’t buy a bike from Trek the staff was very helpful here on narrowing down the perfect bike to buy. They were very knowledgeable about all the features on all of the bikes and were able to answer questions other bike shops were unable to answer. If you are in the market for a new bike I really suggest giving these guys a visit.

A Big thumbs up for Justin at Trek. I went in looking for a new bike and was undecided between a mountain bike and a hybrid. Justin took the time to discuss the differences to me and offer his opinion. After deciding on the hybrid we discussed the options that I was looking for. I explained that I was looking for something with hydraulic disc brakes and wanted to stay under 1K. Not a problem, they had it. I took a few different sizes on a test spin. We talked about sizing and color and what I was looking for was not in stock. The one I chose was actually last years model and on sale. I placed the order and about a week later my new bike arrived and was all set up. Totally painless transaction and no sticker shock. So trek on over to Trek and cruise out on some new wheels! It is going to be an awesome summer!

I can’t believe no one has reviewed Trek yet…
So, when we first moved here, about a year ago, we were driving around town and I thought we might have a huge crash and die — my husband saw the Trek sign on the corner of San Mateo and Menaul. I don’t remember what we were supposed to be doing or where we were originally headed but whatever it was immediately got thrown to the curb, as he screeched to a halt and nearly killed us turning quickly to get over to the shop. He was SO excited!
(Can you tell he is a big Trek fan?)
We both have Trek bikes, and he was really looking forward to seeing what fun stuff the store had for him to drool over. He was not disappointed.
He spent quite a while wistfully staring at the high-​end bikes, slyly asking me if he could buy some $ 7000 model — yeah, right! We watched some cool videos they have on a permanent tv display, and looked at the clothes, the accessories, the cool extras you can get to make your bike just that much more fun — it was great!
We talked to the service folks about our bikes and realized we were WAY overdue for having them looked at, and it’s really a reasonable cost.
We left that day with my man feeling happy and excited about his bike and Trek and life in ABQ.
Since then, we have been to Trek many times, had our bikes serviced (they are much smoother now!), and had some minor repairs done after a wipeout or two… We have gotten advice about where to ride, gotten some free stuff like water bottles, participated in a Trek-​sponsored bike race that we learned of by going to the store, and generally had good experiences every time we go in.
The staff are very friendly, very knowledgeable and eager to help. No chicks work there that I have ever seen, which is odd, and as a chick, I find that interesting… However, if no chicks apply, that’s not their fault, right? Makes you wonder, though.
Anyway — generally speaking, Trek is a fantastic place, and I strongly recommend it! We will always go there for our bicycle needs!

Great! Really nice employees, they helped me so much!

I walked in to replace a chain on my commuter. Jake helped me out, he was really friendly and knowledgeable. Recommend this place for the fast service and helpfulness.