Kenmark Homes

I would think twice about choosing Kenmark Homes. We recently choose them to build our «custom» home. Our main problem with Kenmark is their customer service and timely repairs. I never thought that the repair/​finish list would have taken exactly a year to date. My main frustration was the simple fact that I wanted whom ever was coming over to make repairs to call before coming over. Many times they claimed that they came by and that they had no answer when knocking at the door — Well do you think maybe if they would have called in advance like I simply asked, that I would have been awake/​home to answer the door? Then — - at times I made arrangements to be home at a certain time and the repair people were either hours late without notice or never showed. During the final repairs, one of the things on the list was the door bell did not work. Well — even after reminding the «person in charge of repairs» that it doesn’t work a few times — they claimed to have come by the house and did not have an answer (duh– the doorbell doesn’t work it’s on the list and reminded them the same day). I believe ONE fix to that problem would be to find– Bill a new place. I tried to be very patient with him — then after many times of re-​explaining and repeating the same information to him– it got old. It seems like the only time that any repairs would actually get done was if I had my husband call Kenny or call him with concern. Now we do have a beautiful home — but I don’t think of it so much as a «custom». When we first decided to choose Kenmark we walked through one of the houses they were about to finish (and went though the office/​model home in Aledo). Kenny and Paula made a lot of the fixtures/​appliances/​basics sound «standard» (we loved their work and were ok with their standards). Then when we got down to choosing the details– the basics were then an extra charge. The «standard» was in actuality very outdated — and was maybe «standard» for the 1980’s (very basic faucets, fixtures, old looking white appliances, 12×12 kitchen tiles, old stainless steel sink). When we were making decisions for the house, it would have been nice to have a list of «custom» options and listed pricing. I was also very upset that our beautiful home was to come with a FAKE ROCK well cover in the yard??? We were one of the first Kenmark homes on the street and no one brought to our attention that was standard for their homes. It looks very fake and cheap — and needless to say was very unexpected (it was not listed on the spec sheet). I feel that a truly «custom» home should come with more options and updated standards. Needless to say be an informed consumer — I have heard many complaints from my neighbors and past customers. I usually am not one to write reviews, but I think people need to speak up when needed. If I had to do the process again, I would not assume anything— every last detail would be in ink, and I would not have moved in if I would have known it was going to take a full year to complete repairs. Thanks for reading.