A Action

This morning was the third or fourth time we have called A Action out to fix a problem with our old furnace, and they have been consistently great. My parents have also depended on them for several years and we highly recommend this company. Dana is the service person who usually comes, he clearly knows what he’s doing and we have never been surprised with charges or pricing that wasn’t made abundantly clear before any work was done. I especially appreciate Kenneth’s willingness to come out today as this blizzard was starting, to check and fix our furnace. He did a great job, explained everything thoroughly, was friendly and personable, and didn’t charge us for anything that wasn’t immediately necessary. I am very happy to continue using and recommending A Action.

Have used A Action numerous times for our heating and air conditioner maintenance plus purchased a replacement system from them. They are very efficient, knowledgeable, and reliable. Would recommend them to anyone.

I went to their site and notice they had a handyman service section. I called and talk to Bob and explained that i had a water leak in my kitchen and my girlfriend wanted it fixed ASAP. They sent someone over in about 30 minutes and got the job done in less than an hour. Customer Service was great and i was satisfied with their service.

I called regarding an electrical problem in my home. I was told that for someone to come out and take a look it would cost 29.99. First misleading tactic, take a look means to verify and plan how to fix. For A Action they came out looked at it listened to me and said they would come back for 292 to go in and try to fix. I thought that’s what would have happened on this visit. I wait awhile, trying to find someone else cause I am already getting a bad vibe. Could find anyone and called them again. Spoke with a guy who wasn’t the most customer friendly who became irritated when I showed _​_​_​to him saying we will come back out and go in for the 292 but if it requires more to fix then the price will change. There is the kicker and that’s how they get you. He comes out and spends like 1.5 hours going up in attic, down to basement, taking my light fixtures down, etc. then when finished he’s like alright that will be 292 and I’ll have to come back and run a wire from the attic into ceiling and blah blah. The cost for that will be 900 bucks. My mouth is just hanging open in shock. I realize that these people have just ripped me off for 300 +29 bucks! We already knew there was a missing neutral I already paid 29.99 for him to come out now I have to pay 292 and now he wants to run a wire for 900? What was the 29.99 for a meet and greet? Why am I paying this 292 when the solution should have been determined on the first visit.
Someone had already told me that my problem could be fixed in an hour. The length of time it took this electrician tells me he didn’t know what he was doing or he was figuring out which price on their list of rip off pricing (unless you are an electrician none of the categories make sense) he was going to charge.
I found another electrician he came in didn’t charge me to look at my issue plus resolved the problem all in under an hour AND for 180 bucks! Please people A Action are not only rip offs but its a possible that their electricians are not qualified.

I felt like i was taken advantage of by this company and by Pepco. I called A Action on the night of December 30, 2013 due to a strong smell of something burning coming from our electrical panel. Someone came and have my electricity cut off due to a bad panel. I was told i need a new panel. Total cost: $ 4,579.00. If i don’t replace the panel, I might have a fire. The fire dept was called and they took my meter off the wall. I have no option but to agree for the replacement panel. The cost of that night visit is another $ 581.00. I spent more than $ 5,000 for this call! The panel was installed the next day. The staff were very professional though. After the installation, i was told that they will call pepco to reinstall the meter. They called Pepco but they won’t come until the panel work is inspected by their technician. No inspector will be available until January 2 because of the holiday. A Action service is now over, although they tried to help. Its now my problem to reconnect. We’ve been sleeping in the cold for 3 days now. After many, many many calls, Pepco technician came on the 2^nd of January at 11:00 am. He said that everything is approved but can’t put in the report until 3:00 pm because he is busy to write and sent the report. He told me to call pepco at 3:00 pm. I called the number he gave me at 3:00pm and guess what? Its a recording from the office of pepco design and engineering department which closes at 3:00 pm! The fuc. ng inspector should have known this and it still puzzle me why do Pepco employed people without conscience! Once again, me and my wife made many calls to Pepco to no avail. My wife is so angry by now, so i decided to take her to a hotel for the night. We finally got hold of this pepco department and got all the okey to reinstall the meter. I have to wait for any available truck to do this. They won’t consider the fact that I’ve been without power for 4 days. And wait, they want $ 360.00 to do it as reinstallation fee (it took them 10 second to do this). It was another day before anyone arrive to reconnect my service. Sorry i have to include my bad experience with Pepco with this review. It just that they are no help at all in reconnecting my service after they did the installation and the fact that I paid them more than what i research to be the fair price for the service. Please correct me if I am wrong.

I used A Action Electrical. Lost an outlet and needed to understand why. Josh came out and he was excellent. Professional, knowledgeable, etc. He showed me what was wrong and discovered a couple of other issues (1975 house and some of these were code issues).
Long story short: Pricing is interesting to say the least. I thought the $ 292 price covered the first price tier and the 4^th tier that I was at — only at the end did I realize my error and or some tricky wording (you be the judge). Turns out my price was $ 46 for the drive out (good with that), $ 122 for the trouble shoot (Tier 1) and tightening up some items in my Fuse Box (ok got a lesson on what the wires were for and what was what (again Josh was great). Then we fixed the issue — which did require the work — but I was led up the tier level to level 4 where my price was the $ 292.
I thought (should have asked more clearly I guess), that this was my out the door price for the work (this would have been reasonable) — turns out my price was $ 46 for the drive, $ 122 for the look at the box and the explanation, and then $ 292 for the rest of the work. This turned out to be a $ 460 dollar job. Seemed a little excessive to me on the charge. My thinking was that Tier 4 covered the tiers below it — you were stepping up in Service and getting the underlying services — no that is not how it works — its a summation: Tier 1 + Tier 4 + Drive Time.
My advice — Josh was very good. I would use him in a minute. Check the pricing and ensure you understand it and ask the final price (did not know we were summing total as I have never seen it presented like this and this is not my first rodeo).
So my lights are back on and I have seen the electrician and went to the cleaners as well.
Lesson Learned: And it was my birthday to boot.
Note: They used to go under the name of Galaxy Electric — here is a review under that name — sounds like a theme — if you know what I mean
Terrible, started out with a reasonable quote, then after messing around for over an hour told me all my outlets and breakers were out of code, my building was going to burn to the ground and all the outlets and breakers needed to be replaced. Said it was going to be well over $ 1000.00 to fix. A far cry from my initial $ 250.00 quote. Very shady and the technician was so rude. I don’t like being talked down either. I would not recommend Galaxy Electric in Fairfax to anyone.