Abc Limousine Service

Crooks. I reserved a car on their website for $ 570 and received a confirmation by email. Less than an hour later, they raised the charge to $ 897. Beware of their flexible pricing.

Taking advantage of people when they’re desperate is how I feel about this limo service. We were having trouble with our limo so we call ABC limo. After talking they came with an SUV when we ask for a limo. To make things worse they still charge us for their trip. This is a horrible Service highly NOT recommend it.

ABC Limo was very challenging to work with. When calling their reservation phone number I was asked to repeat names, hotels, flight info multiple times, which if it had been entered properly I would not object. Needless to say my first three email confirmations had errors ranging from phone numbers to destination address. I scheduled my return trip to the airport a few days into my trip. I had the same experience on my second call. Repeated names, spelling of hotel, etc. My confirmation had a number of errors as before. In the end I called multiple times to correct my confirmation. My experience with the driver was very positive. My driver was professional, courteous and even pointed out areas of interest as we drove. The vehicles were clean and comfortable.

If I could give zero stars, I would. First and absolutely last time ever using this company. Not only was the person who took the reservation incompetent, the dispatcher was the rudest person I’ve ever dealt with in the business. Booked 2 cars for a business trip and was chewed out for asking for the cars to come earlier then having to have them wait. Totally would have cancelled had I not given my boss’ credit card information.

Originally thought this was a great service. Got emails that the driver had shown up at 3:45 for a 4:45 pickup, AFTER my son contacted them at 1:00 and told them that his bus was running late. My son then contacted them at 3:45 after we got the email and told them that his bus would not be there until 5:45. This was the information he got from the bus driver. Granted the bus arrived at 6:30 and I agree that there should have been a charge for that, but they charged me 95% more than what they quoted, without telling my son when he called numerous times that the new rate would be double the original rate. Charged me $ 70 for one hour of wait time. Will not use them again and will be appealing with my credit card company.

I did not book the limo service or deal directly with our driver on our night out, so I cannot review that aspect. but I can review the customer service. I left an iPod Touch on one of the party buses on a Saturday night, despite our driver reminding us to take everything when we got off. I was able to contact our driver Sunday morning (she had given us a card for her direct line), and despite being on her way to another job, she guaranteed me she would look for it. Not only did I recieve a call from her, but also from another contact at the company, letting me know they had located my device! They handled my crazy calls for all of the following week, as I kept checking to see if they had mailed it, and no one ever sounded annoyed with me. When the iPod was shipped, I recieved a call with the tracking number, and it arrived a few days later in a nice padded envelope. I had originally wanted to pay them for the shipping, but they called me back saying they were going to handle the cost. Awesome customer service, even during their busy times… it was easily a situation that could have left me out of luck, but they handled it very well and went above and beyond to return my posession. Thanks!

My biggest concern during our 3hr trip was our drivers disregard for driving safely. The entire time he was on Facebook, sending/​receiving text messages and personal phone calls. I know because I was in the passengers seat watching this the entire time. Not to mention our group was all from out of town and I had to provide navigation since «mr driver» really didn’t have a clue on the local monuments and attractions. Additionally, I somehow became the «door opener» at each attraction ensuring my fellow service members and significant others where taken care of. This is definitely not what our group expected and whether or not I had to open doors, adjust lighting, heating, radio etc… So, the fact is our driver should not have a phone out while driving 12 adults around DC during the night in RAINY condition. UNSAT – for your own safety and well being you may want choose another company

I had a great experience with the company. I must have called to change my pick up time 3 times, and they always accommodated.
On the day of the pick up, i got a call 30 min before the driver was supposed to be there to tell me there was an accident our limo was involved in, and before i could *gasp* they informed me that i would be upgraded to a limo hammer. yes please!
driver was great! everyone had fun! price was very fair! thanks for everything!

Bad Business, addtl unauthorized charges to credit card.
Do not use these guys! The day after they took me to the airport in DC, they called me to ‘tell’ me they had to ‘detail’ the inside of the car because there was liquid on the seat, blamed it on the dog! well, he is 5 lbs and was asleep in the travel bag the entire ride, so this is total BS! the only liquid in the car was the water bottle they had there for me. I told them I do not agree to any addtl fees, so they charged by card anyway!