Absolute Tree, Inc.

Absolute Tree was a pleasure to work with. Their prices are reasonable. They were on time and sent two teams to do two separate jobs. I will definitely call them again and recommend the company.

A mixed bag. Great initial communication — great presentation. Decent price quote. I arrived home after the scheduled service to realize only half of the contracted work was done. I finally heard back a day later telling me they would have a reschedule in a few days. But before then I received the bill and the office had no idea my job was not done. The came back and did all the trees to a certain extent… some of them well. Our biggest issue was getting the tree limbs off our roof. We stressed this was our #1 priority. Two trees still had branches hanging over our roof and chimney and hanging down over the sidewalk on the other side. Removing these would not have hurt the health of the tree or the shape. I paid the bill and sent some pictures along showing that some branches still need removed and I could not reach. This is when I stopped hearing from them. It would literally be 15 minutes for them to take a few branches off our roof as I initially requested for 4 or 5 star service. The worst part is they just ignored my request. Not even a reply asking for more money. Just disappointing customer service in the end.

We needed our established maple majorly trimmed and after receiving three estimates, Absolute’s was the best in terms of how much they’d cut for the price. I had asked that the larger branches be left in the yard as we burn wood throughout the year. After returning home, I found the tree looking beautiful and a pile of cut wood on the patio! Couldn’t be happier. The only downside to the whole process was the communication: the company wasn’t super responsive over email, but I found calling helped move things along. But overall, very happy with the result.

I do not make a habit of writing bad reviews, but this place gave me the runaround for a month for a tiny project. When I first contacted them in May, they came out right away and sent the estimate promptly after coming out to look at the tree.
Unfortunately some sort of disaster must have struck at the office immediately after this. We signed the estimate and scanned it to send back to them as our acceptance for the service… and basically never would have heard from them again. For more than three weeks after they got the paperwork back from us, we emailed and called repeatedly. Usually with no response; when we did get a response, it was to say they’d get right back to us (which did not happen).
My service was for them to spray one measly tree. Not a time consuming task and one that shouldn’t take more than a month without even getting around to putting it on the calendar. In the mean time, I’ve seen their crew around working on a large corporate property, so maybe they just need to market themselves more appropriately as not being focused on normal homeowners.

I needed 2 trees trimmed and shaped. They did an excellent job and the price was fair based upon 4 different estimates I recieved for the job. I have recommended them to my neighbors who need thier trees trimmed.

Great company to work with. We used them the first time 4 years ago when we moved into the house. The previous owners clearly didn’t take care of the yard. Ashley (the owner) came out to talk with us. He walked the yard and told us what trees were good and which ones weren’t. We discussed the trees that were a major issue for us. His crew came out and took down the tree in our front yard that was the biggest issue.
The previous owners left a couple big piles of branches and sticks in the back of the yard. Ashely had us drag them out front to near where the tree they were taking down was. He said if we had them out there they would run them through the chipper while cleaning up no extra charge.
We then had him out to take down trees along the side of the house that were doing more bad then good and also some bushes. Another outstanding job done. We don’t even need to be there, which is nice with my work schedule.
2 years ago we had part of a split tree fall across the yard. I called Ashley and he was out the next morning to give us an estimate on cleaning that up and taking down the rest of the tree as it was rotted and leaning. I am pretty handy with a chainsaw and discussed what we would save if I cut up the part that had fallen and I was keeping that wood for our fireplace. Ashley told me to just pile up all the small branches from the part that had fallen and he would take care of them with the part they were taking down.
I will be calling them again here soon to schedule to have 2 more trees taken down and to also have at least one tree pruned to see if it will survive.

This is the weirdest company I have ever encountered. I emailed them one day asking for an estimate. They responded immediately, asking if the tree was in the front or back, saying nothing else. I emailed them and told them the back. After not hearing from them for several days I emailed them again and asked why I hadn’t heard from them. They told me they had gone on my property to do the estimate a couple of days before. They seem astounded that I found it objectionable that they hadn’t called me before going on to my property. Then they sent me an email saying they had spoke to me earlier in the week, which they had not. They are either incredibly confused or worse. There is no way I would trust them with work after the little interaction I had with them.

I am a home builder in the northern va area and have used absolute tree for many different projects. They are competitive in pricing, but their communication is great, precautions in working are over the top and ability to complete the job with minimal damage and mess once complete put them ahead of the competition. I don’t even call anyone else when I have tree needs. No matter how big or small the tree, they can handle anything.

READ THIS BEFORE YOU DECIDE TO HIRE THIS COMPANY.
We made an appointment for an estimate on Wednesday, 6÷12÷13 and the rep was to arrive between 7:30 — 8:00am. We called that morning to confirm and got no answer. At 8:10am we called again and the receptionist/​phone person proceeded to blow our minds.
The receptionist said that the reps were at our house THE DAY BEFORE and had provided an estimate! They were clearly lying to her because a) we were home at that time and no one was at the house and b) there is no access to the rear of our house — or visibility — at all — from the front of the house. Our townhome has no access and backs up to another row of townhomes. So in order to have provided an estimate the reps would have to have gone to our neighbors roof — or ours — to peer into our backyard.
I’ve experienced a lot of lack of professionalism but this one takes the cake — blatant lies. Just absolute unadulterated lies. And we were late for work waiting for a rep who was never going to come in the first place, although the receptionist did say that she saw we were scheduled for ⁶⁄₁₂ and not ⁶⁄₁₁.

I feel like I go through tree companies like paper towels. No more I hope as my first experience with Absolute Tree has put them on my keeper list.
I had them come out to quote the following: 1. Remove a large tulip poplar a few feet from my house/​overhanging above my house AND on a steep slope and 2. Elevate the trees in my front yard so that I can grow grass instead of mud.
They came out at the scheduled time with quite a large team of people, trucks and equipment. While taking down the large tree (without dropping anything on my house AND without tearing up the steep slope it was located on) the rest of the team worked on elevating the other trees. I had requested that any low branches be removed to allow for more sun on the lawn — during my consultation, three trees were chosen to accomplish this.
While they were up there in their cherry pickers however, I noticed that they went over and above what was promised and took down a few droopy, leaf heavy branches on a few other trees as well (and any deadwood within reach) — this made a HUGE difference in the amount of sun that was getting down to the lawn. *happy*
When they were all done, everything was shredded/​hauled away and my entire front lawn was blown free of any leaves and debris.
A few weeks later now the lawn is growing in beautifully :) Will have them back soon to elevate/​deadwood the back. Overall great experience AND they quoted me HALF the price another tree company quoted for removing the tulip poplar… YEAH, HALF.

Ashley, the owner, came and gave us an estimate to have 4 trees removed in the back and three trees pruned in the front based on the suggestion of another tree service that had come by and given us an inpromtu estimate. One of the trees the other company had said was dying but that didn’t need to come down he let us know was a hazard and we needed to take it down soon before it feel during a storm. He was about an hour late for the appointment time on the estimate but as soon as I called to see where he was he came right over. He was very friendly and professional. The previous estimate for 4 trees removed and 3 pruned (including grinding out stumps was $ 7000. He took out 5 trees and ground the stumps and pruned 2 trees for $ 5500. We had the option to pay via credit card for a service fee, I believe it was $ 25 or a small percentage, but we chose to pay via check to keep the price as low as possible. His crew showed up early and removed all 5 trees and finished pruning and cleaning up by the time I got home from work around 5:30pm. They did a good job of creating as little mess around the rest of the yard as possible. We would absolutely recommend them and use them again.