Alexandria Volkswagen

These guys are fantastic to work with. I just purchased a used 2015 Golf GTI SE with lighting and performance packages for a very good price… super happy with finding the vehicle and the negotiated price.
The experience was no nonsense, easy going, and the negotiations were quick and stress free. These guys actually listen to your wants and constraints and they don’t try to push other things on to you.
If you want a Volkswagen, go to Alexandria Volkswagen and ask for James Stewart. He’s easy going, helpful, attentive, and is very good at letting the customer make their own decisions while doing what he can to accommodate. That’s the mark of a perfect Salesman. When it came to negotiations, we met in the middle of my bottom price and the offered price; the process took about 5 minutes without ANY hassle. No red flags, no uneasy feelings… just a simple, easy transaction with 100% satisfaction.
I could write a lot more about Alexandria VW and James’s outstanding service, but I really want to get out and joy ride my Golf GTI.

I highly recommend that you get your VW serviced at this dealership. I just had my 2001 Jetta serviced there. Ask for Tracy Martin. She is super friendly and has been with the dealership for about 10 years. She will treat you like a rockstar. She is always ready to greet you with a smile and will get you in and out as quickly as possible.

This review is for the service department.
I’ve never felt compelled to write a Unilocal review until today. I took my 2012 Passat into this dealership because the airbag light was on and I had received a recall letter in the mail. When I took it in, they told me that I needed to completely replace my side airbag and that my axle was leaking and that neither one had anything to do with the recall. They quoted me over $ 1200 for the service (which I did not do) and required I pay a $ 125 labor fee no matter what I decided. I paid the fee but decided to get a second opinion. Not only did the other dealership complete the ACCURATE service for free but they told me that the other dealership was completely incorrect in their diagnosis. There was nothing wrong with the axle at and the airbag light was a result of the clock spring in the steering wheel (the recall) and that I 100% did not need to replace the side air bag.
I called Alexandria VW multiple times to discuss the matter and get refunded for the labor costs the manager «has just left» or «isn’t there today.» I have never received a call back. I took up the matter with corporate and waiting to hear back.
Moral of the story — do not bring your car here for service. They do not know what they are doing and they. will. try. to. rip. you. off.

This review is for my VW used car buying experience.
I had a very good experience working with Nadine Baylor while searching for and purchasing a used VW tiguan. The first time I went in and test drove a car, I didn’t realize it wasnt 4wd until during the test drive because I forgot to check before.
Despite them not having an AWD used tiguan at the time, Nadine still sat with me for over 45 minutes and answered all my questions. This was the first car I purchased on my own, so I really needed help understanding the whole process, and what the warranties included etc.
I kept in contact with Nadine, and I had to do a little stocking of the VW Alex’s website, but once I saw the car I was looking for, I contacted Nadine right away to tell her I was interested.
She made sure that I was the first one allowed to view the car once the Certification process was completed, which is a big deal, because, when searching for a used car with certain features and a good car fax, you really have to be more aggressive then a new car.
I also had seen an internet price, which did seem a little low for the car I was looking at online, and once the car finished going through certification, the price was actually updated. The original price was entered incorrectly, but Alexandria VW honored the price I originally came in for.
I traded in my older car, and drove off the lot the next day with my new (used) car.
Overall, I am very satisfied with my car shopping experience here. I appreciated the information provided by Nadine, and the non pushiness. She was very helpful, and very nice person.
Also thanks to Larry and Ene for your help closing the deal.

I came in to get my car serviced and decided to take a look at some new cars. One of the salesman (a tall black one). Was very condescending to me when I asked him about the lack of a spare in the trunk. There was a round plastic thing where the spare should be and he told me it was the «run flat» for the spare and you «put it on the tire». I didn’t believe that was the case so I opened the trunk to investigate. he quickly came over to me and said, «this is not a toy»! I told him he was being indignant and he took off his glasses and literally got in my face. I felt physically threatened by him. It turns out the «spare» was a subwoofer. He doesn’t even know his product. I will never go back there. If there was a negative star I would give it to them.

My experience at Alexandria VW was fantastic. Everything ran so smoothly and I was honestly given a deal of a lifetime thanks to the hard work of my sales person Katherine Carmon and the Sales Manager Jamall Blake. I have purchased a few vehicles and this has been by far the best overall experience ever! Thanks a lot to everyone involved in my deal and I foresee future business with Alexandria VW in service and in sales.

These guys are a joke. Beware if you take your car there for service. When I arrived this morning, I was greeted by a guy yelling at the service staff demanding his car be brought around and that it was only a 10,000 mile service. Who knows what that was about. The service girl barely acknowledged me when I walked in and I’m pretty certain she would rather have gone back to her texting and music than help me, at least that’s what the earbud in her ear told me.
It took them over two hours to do an oil change and a quick factory recall. I had an appointment at 8 and didn’t leave until around 10:30. When I did go back to get the car there were several more, less than happy, customers waiting significant amounts of time for their cars or to be told what was wrong with their cars. The customer waiting room was not a happy place to be today friends.
When I did get my paperwork back, I thoroughly reviewed it and noticed that the tire pressure had been written down for each tire at 37 lbs. I asked Andre about this and he told me that it was normal and they liked to run them high in the DMV because of road conditions. He further advised that they often replace tires because of the poor roads at 30,000 miles. I left and went outside to my car. I looked it over to make sure things were as they should be and noticed that my tires appeared low. I got my gauge out, yeah nerd alert, and checked each tire. EVERY TIRE was 10+ lbs lower than what was written on the paper. Did I mention that part of the service was to rotate the tires and check the pressure? As you can imagine, this drew a rage inside of me that could only have been matched by the guy who was yelling at the service department when I walked in 2.5 hours before.
I went back in, it appeared to blow Andre’s mind when I told him about the pressure in the tires and the discrepancy between the actual and the paperwork that I was given. He called one of his crack technicians up who went out with me to confirm my findings. He told me he needed to take the car back and I asked how long this time I was going to have to wait because I’d already waited two hours for an oil change. He acted surprised at that and quickly took the car and returned it back several minutes later. He advised that he inflated all of the tires to the appropriate level. I checked them again and they were fine.
Moral of the story, Alexandria VW sucks. Don’t use them, tell all of your friends. If you do use them be very cautious what you pay for and make sure the work is done correctly. Who knows if my oil was actually changed.

I had an absolutely wonderful experience; I’d definitely recommend coming to here to my friends and family. I had the pleasure of dealing with Katherine, as my salesperson. She was so knowledgeable and helpful. As if she wasn’t wonderful enough, the sales manager, Jamall, was awesome. It didn’t hurt that he is absolutely gorgeous. Do yourself a favor, go to Alexandria VW and be sure to ask for Katherine and Jamall!

The parts and service department at Alexandria VW were super helpful. Ken in parts helped me track down a cargo box for my roof and special order it. Shout out to Eddie in service for installing the box on the spot!

Purchase new car. Fred Fon was very helpful with the whole process and very informative, two thumps! Bernardo in financing was also very professional and upfront when it came to closing the deal. Would recommend them in a heart beat!

They are shameless in trying to rip you off here.
They tried to say that their «deal» for Touareg 2016 Sport w/​Tech 3 yr lease with no down of $ 825/​month was better than the offer on
for Touareg 2016 Lux 3 yr lease with no down for $ 629/​month. They tried to say that missing fees and tax accounted for almost $ 200/​month difference. (Not to mention higher trim for the
deal.) i. e implying that the fees and tax charged bt this dealer is about $ 9000…
I just laughed at them and went to another dealer, who quoted a much more reasonable quote of $ 550/​month no down 3yrs for the same car.
I can buy a freakin Tesla model X for $ 825/​month.
Haha. Either they are very weak at math or they tried to rip me off. Probably the latter.

Purchased 2015 Mercedes GL 450 from Alexandria VW. Great car buying experience. Katherine Carmon helped us get the deal we were looking for. Very knowledgeable, and eager to help.
I will be back to Alexandria VW for any future car buying needs.

I bought a VW 4 days before the emissions debacle. I had a few issues and brought it in. Heather gave me personalized service and took great care of me. Regardless of the emissions issue going on with this company they retain a customer service star! Thanks Heather excellent job.

Harry Wright at Alexandria Volkswagen completely made my entire experience! He was, by far, the best car salesman I had met at any dealership. He was friendly, patient and very easy to relate to. I look forward to returning to pick up my plates so that I can connect with him again.
The other interactions I had there, mainly in the finance department, were unfriendly and bordering on rude. I wish I could have done everything with Harry. He should be running the place.
I already had in mind to get a Golf but wanted to test drive a few brands and models before I settled on that. Between all the cars I test drove, nothing compared to the Golf. I absolutely love it and am very happy with my purchase. I may be becoming a bigger VW fan than I initially thought.

I stopped in at end of day as a walk in for express service, and I was easily accommodated. I was not expecting such friendly, genuine, and quick service. Because of my express experience, I met with an amazing service adviser to speak about some of the sounds and behavior of my 2012 EOS Executive, and I am returning for a service appointment.

I LOVE GERMAN ENGINEERING! I’d previously owned a BMW; but, the Bimmers have changed and I wasn’t totally pleased with some of the changes. Plus, the pricing was somewhat challenging to stay in the «BMW family»…even with year-​end deals.
I wanted new, German, a car payment that wouldn’t make me «car poor», updated aerodynamics, sleek, gas conscientious, uses REGULAR gas, blue tooth… minor bells and whistles. Yup, I got it at Alexandria VW!
It’s important to me that I speak to a sales consultant that can keep up, if not surpass, my knowledge on the vehicle. I give major props to Clarence Dillahunt, Ken Farris, Larry Gowe and Ene Pakasaar… the perfect storm!
A customer appreciates sharing their needs and seeing the results. I don’t want to see/​hear about a vehicle I’ve not mentioned or desired… that includes the color (yes, aesthetics as well).
I arrived ready to do business:
Ken Farris — Welcomed me, set up my appointment, gave me name contacts
Clarence Dillahunt — Welcomed me, allowed me to enjoy the test drives (no pressure)…yes, I did two test drives. The second test drive… made me smile. The deal was for Clarence to mess up and he did nothing; but, make me smile!
Larry Gowe — Welcomed me, was on top of all financial requests and assistance that Clarence.
Ene Pakasaar — Welcomed me, pulled all the financials together, putting a «bow» on my new 2015 VW Jetta TSI, and putting a smile on my face!
In closing. Notice a trend? «Welcomed me». If a dealership you’ve visited can’t extend that professionalism to you… come to Alexandria VW! Do better.

I purchased my Touareg 2 used and I recently realized that it did not come with the wheel lock key, so I came in to have the old set removed and a new set installed. I utilized the Express Service lane (walk-​in), and my wait time was minimal. The staff members were very friendly and helpful. I plan to visit this location for all of my VW needs, in the future. :)
tips: free wi-​fi in the waiting area and a substantial amount of electrical outlets :)
*** When I got home I realized one of my bolt caps were missing, but Heather in the service center was able to assist me right away with resolving my issue!

I needed a quick return visit (September 28, 2015) to tend to a simple matter on my 2015 EOS Executive. Tracy Martin, our service adviser, kept me informed and the task was completed while I waited. Fast, efficient, polite and very professional. I have purchased numerous vehicles with this dealership, remain a loyal customer for service and have every intention to continue.

First review I’ve ever written. I have been a Unilocaler for three years. That’s how bad this is. I called the service department on August 28, 2015, at 4:30pm, to report a defective airbag issue. I received a service bulletin from VW of America clearly stating:
«We are writing to inform you of a service repair that is available for your vehicle free of charge. At no cost to you we will inspect and install a wiring harness kit that will help prevent this issue from occurring in the future. Contact your authorized VW dealer for an appointment at your earliest convenience»
I began explaining the issue to the individual in the service department. Somewhat bizarrely, he became combative and continued to interrupt, stating, «we’re not going to do that. You’ll have to pay.» Perplexed, I asked what it would cost, to which he responded, «$ 530.00».
Per the service bulletin, it is a one hour estimated job that requires taking four bolts off the seat, and soldering the defective three wires under the seat cushion. I asked if I brought my car in, could he look at the service bulletin that clearly states VW will fix free of charge, or at least provide a more reasonable estimate. He said, «Nope, that’s that,» and hung up the phone.
Extraordinarily unprofessional.
Awful. Do you want people like this inspecting your VW? I would absolutely never bring my car here, and advise you to do the same.

Came in here to get a second car — totally unprofessional and least helpful dealer I’ve come across.
I walked in on Sunday… no one tried to help me. Had to flag someone and say we’re looking at the Tiguan or a Jetta depending on costs. They were standoffish and said they’d get someone to help us. Cue Willie Royster, a salesman at the dealership.
He asked us what we were looking for, we stated the above and that this would be primarily a commuter car or something to take the dog out on hikes in so costs should be minimal. He immediately became much less helpful, not talking us through any of the options on each car, what he has on the lot. He just pulled up a random Tiguan and Jetta far outside of the price range and had us go on a drive.
When we came back and asked for pricing, he said he didn’t want to run the numbers, his sales manager was too busy, and we could look at the website for their stock.
Listen — I drove out to your dealership to spend money. You aren’t going to get my money if I can do what I want on online on TrueCar or anywhere else, Willie. We left, went and are finalizing paper on a Nissan SUV instead where the experience was infinitely better.
VW Alexandria, work on your attitude and customer service — look at this Unilocal page and see other people saying the same.