AR1 Group

Website’s dead and when I called I was «on hold for a technician» for almost ten minutes before giving up. I think this company’s closed and their automated phone service is just paid up.

Overall I had an excellent experience with Ar1. The appointment scheduling was easy. The consultant/​owner showed up on time and was patient with me even though I was a bit late (due to a morning workout). In the foyer the consultant put on boot covers before entering, which was nice. As we walked through the house the consultant asked questions and then explained his review process. The review process was fast and educational. I actually learned something in addition to the positive diagnosis that I did not have a pest problem. I definitely would use and recommend Ar1’s services in the future.

Anthony from AR1 Group came to our rescue this morning after we had an uninvited guest in our basement over the weekend. He searched high and low for all possible intruders and paths in & out, educating us along the way on what to look for, etc. He was extremely honest, professional, prompt, polite and patient! I called yesterday afternoon and was able to schedule an appointment for first thing this morning (8am) I was worried that I would be given a 4-​hour window like some companies offer, fortunately, they were able to give me an exact time and they were on time. Being that our intruder seemed to have left (complicated story, possibly a neigborghood cat or squirrel that came through a door left open) Anthony didn’t even charge us! I thought that was beyond generous being that we took a chunk of his time but he certainly has us for customers for life if we have any future pest problems!

The technician (Marvin I believe) had to remove some rotting wood from my house and replace it with concrete to keep out the mice. After removing the wood, he left it in my mulch and window sill area. As I was Inpsecting his work with him, I saw trash. Which consisted of some gloves, and the chunks, chips and pieces of wood from my window. When I asked him about the trash on the ground he said the «Oh the gloves are mine, but that wood is yours.»… So after he ripped wood off of my house he left me to clean up the trash. He did work on the inside removing foam and cleaned up after himself, but off his logic that’s my foam too… so why did he clean that up? It’s very disappointing I have to clean up after someone coming to do work in my own home. I used landscapers to mulch around my windows and plants, and he left the trash all over it. Overall, if you made the mess clean it up!

I was very pleased with the service I received from AR1 from their customer service to their in-​home consultation. Anthony, the technician that serviced my home, was very professional and knowledgeable. The solution to treating my rodent concern was both practical and cost-​effective. I used other pest control services in the past, and I will say AR1 was far superior to them.

I absolutely cannot say how professional, efficient, and courteous Anthony was. He showed up promptly and got the job done in a friendly and fast manner. I would HIGHLY recommend AR1!!!

Anthony was wonderful! We had a pest problem (mice) that needed immediate attention (we have a small child). He worked us in even though he was very busy today. He spent a lot of time diagnosing our issue thoroughly and was more than thorough in fixing the issue. His fee was more than reasonable for all the work and time he gave. Kind, courteous, and beyond honest. Would recommend him to anyone and wouldn’t hesitate to use his services again!

Anthony was awesome. Super honest feedback about the infestation of ground bees in our backyard. He offered to remove them, but he also told us that they would eventually clear out on their own, which they did about three days later. His helpful info saved us from spending unnecessarily. Will definitely call them again.

Anthony came to our house a couple of years about roaches before and was professional, polite and courteous. We had him back for something else today and he was just as professional as before. He was thorough in helping to find the issue with suspected rats/​squirrels on our roof.
I’d recommend him anytime.

I was so impressed with AR1 group. Anthony came to my apartment right away and answered any questions I had very patiently. He even continued to answer questions via email after inspection and treatment. I was extremely impressed that he never tried to upsell me or scare me into treatment, he was very logical and explained everything clearly. I would definitely recommend AR1 to anybody suffering a pest problem. It is very easy to schedule an appointment and they keep you informed and up to date via email.

Not about the service but the process to setup an appointment.
So, I called gave them all the details (including my zip) to see whether they can come to my place for an initial inspection. They confirmed that they do provide services in my area and confirmed the timings for inspection, took my CC# number just in case. 4 days later (16 hours before the inspection), I got an email stating that we don’t serve your area and canceling this appointment.
I called to see what changed in the last 4 days and got notified that we just don’t serve in the area and that’s it. Totally unprofessional !

Ants are gone :)

There is an animal in my house. It comes in, chews up paper products (believe me — not a spec of food is out!), splashes around in the toilet, etc. I live in fear of the animal!
AR1 came out and… made me feel a lot better. For that, they get a solid 5 stars.
After a thorough investigation (basement, exterior of home, other apartments) the best guess is that the animal (s) is a rat. There was evidence of «rat activity» and we identified a couple places where they could get access to the house.
The good news is that we already had plans to fix the places that were discovered — our kitchen is being remodeled and that should basically take care of it. If it doesn’t solve the problem, we’ll call AR1 again to see if what else we can find. I feel so much better now that we have a plan!
This guy seems to really know his stuff. He seems to enjoy his job. He is extremely observant. As the other reviewers have said, he did not charge us for anything for the visit, which was really refreshing. After all, we got something out of the visit I would have paid for — peace of mind.

AR1 Group was great. The technician showed up on time and looked around.
I live in an old house and the furnace room had a lot of points of intrusion (i.e., floor of the room isn’t fully sealed with lots of heavy equipment so you cannot get in there to plug up openings).
He told me that there wasn’t a lot I could do except maintain and control the situation myself with bait/​trap from Home Depot until I redid the furnace room to close up the floor and walls.
I appreciated the honesty and the fact that AR1 didn’t charge me at all. They could have easily put down basic traps and bait from any home improvement store and then charged me $ 100+ for the «service» (like Pest Now) but AR1 is a honestly run company! A++++

Review: With the colder weather settling in and the spate of rain that we’ve had recently in the DC area, it generated some unwanted visitors (mice). Anthony came over to my property on Saturday (¹⁰⁄₁₉) and did a thorough review. He gave me counsel on how to prevent mice from getting in and out of my property and showed me exactly what I needed to do to fix the problem inside and outside of my property. He was patient and answered all of my questions, even the dumb ones.
Cost: $ 0. I was astonished that he said there would be no charge. I insisted on paying him for his time and his advice but he refused me multiple times.
Service: I talked with Anthony while going through the property and what I found out about him is that he is very good at what he does. He shoots straight and values human interaction. It’s clear from his approach that he is not out there to make a quick buck. He wants to eliminate your pest problem and if he can do that with just his advice, he won’t charge you. If he believes his service can help, he will charge you a reasonable fee and guarantee his work. I really can’t put into words how refreshing it was to deal with an honest and knowledgable person.
Note: You should set aside 5 – 10 mins to schedule an appointment with Anthony. You will talk with 2 people to get an appointment scheduled and may have to repeat your contact information. It’s a small price to pay to schedule time with Anthony who is clearly an expert at what he does. Also, ultrasonic electronic pest control devices do not work.

Heads up — I didn’t use them but thought I’d let you know what the process is like:
1) They won’t give you a quote over the phone, they want to come check out the property first. Fair.
2) They don’t have any availability in the evenings or weekends and give you a time window for when they can come out to give you a quote.
Not sure about you but I have a job, so I can’t afford to take off a half day just to get a quote. I chose another company to work with that had more convenient hours.

Oh, dear.
Anthony may be a nice man (as others claim), but his organization is needs improvement. I spent 10 minutes on the phone with his «receptionist» (who denied being an answering service) only to be put thru to another «receptionist» who started the entire process again — and had not been given a bit of the information I had just given the first woman (she did not even know my name of phone number, even though the first woman had asked for it several times).
Others have had the same experience with repeated receptionists who do not speak with one another.
I wanted to bring to him, some luggage which may have been infested on a trip, but was told that Anthony did not have a place of business and must come to me — by appointment. My attempts to speak with Anthony were in the end not successful.
Three frustrating phone calls to sweet young ladies ended as a huge waste of my time. This is no way to run a company.
I went elsewhere to find help.

High quality service. Anthony was prompt and professional — as others have noted he shows up exactly on time, immediately covers his shoes and even cleans up any droppings you may have the misfortune to have if you are looking into exterminator services.
We called for a mouse problem, and Anthony spent over an hour inspecting the inside and outside of our house and our basement tenant’s place. He covered any holes and gave us food storage tips. The poison he uses is inside the walls so you won’t see any mice after treatment unless they come out to try to get water — he did horrifyingly tell us not to leave water out for our dog for a few days in case any mice seeking water drowned in the bowl — that was probably the only worse moment than seeing a mouse on my kitchen counter in this process.
We actually had another mouse sighting and Anthony is scheduled to come back. But I don’t blame him, I blame us for still having dog treats and a fruit bowl on the counter, even though he told us not too. Listen to Anthony!
The only weird thing about this place is the answering service that takes your information then transfers your call so you have to give the same information again — why bother with the two step process? No stars taken off because everyone in the phone process is super friendly.

Called a week and a few days in advance, scheduled the appointment, although I don’t understand why I talked to two people if it was for the same information. Maybe I’m just that important? :) Just kidding!
I have a issue with cockroaches who live in my house, dirtying the place, while refusing to pay rent.
Anthony came in on time. Wow. On time? I haven’t had a plumber, or my Cox Service repairer ever arrive on time, so it was impressive. It was also added onto the fact I urged Anthony to come in, but noticed he was taking his time, putting on covers on his work shoes. Another plus. Anthony inspected the kitchen which was my main concern, and listened to my questions, and comments. Gave me wonderful advice and what my available options were at hand to take, was upfront about it, and didn’t beat around the bush.
Ultimately, in the end, I found out our apartment complex did have exterminators on hand, with Anthony telling me me after he had left. Thanks! He could’ve just told me he could come back next week, or a few weeks later. That’s the cue of a guy who cares.
I don’t know where I’ve heard people saying Anthony was unfriendly. Maybe he sounds different on the phone? I chopped it up with him for a couple of minutes, and found that he was a very nice guy. I don’t know for sure if I could say the same for the female receptionist I talked to.
If I ever need anything from AR1 that they cover, I’ll gladly shoot them a call! And you should too!

I just got off the phone with Anthony. I live in an apartment complex nearby and unfortunatley the maintenance staff and community manager are not being proactive enough in resolving my pest situation.
I talked to him for almost 20 minutes in great detail on what has occurred in my apartment recently. He gave me his honest opinion and very upfront with me on costs, and he was very knowledge about what it would cost for an apartment to handle pests– I appreciated the «devils advocate» perspective b/​c now I know where my apartment management is coming from. Unfortunately I do live in an apartment that has another contract exterminator services, so the initial inspections (usually it’s free) will cost me something… but I know it is the price of my sanity at this point.
I am very impressed. Depending on my next few meetings with my apartment building, I will leverage their third party opinion. Very impressed already with their customer service, very professional, very detailed oriented. Thank-​you much for all the advice– I feel more prepared going to meet with my apartment building management now.
ps — the only reason i’m not giving 5 stars is b/​c I have no used their services yet. If I use their services for inspection, then I’ll adjust my rating.