C&C Home Services

Another update: 1÷12÷16. The owner of the company (Cez M, who posted his own review of his own company below but which is moderately hidden) contacted Unilocal and asked for this review to be removed. Unilocal removed it because they said it was not «first person interaction with the company». However, even though I did not initially hire C & C, the service was done on my home and I have the invoice for the service. I contacted them because the service was not finished and I asked to have it fixed by them. I offered them the opportunity. Their response? They hung up on me when I requested them to come back and to check the invoice.
Later, when I posted the review, they then offered to come back and do the work, refund the money or offer a discount on additional services. So they acknowledged my concerns as a customer. I refused as the offer was made 2 ½ months later and the work had then been completed.
What I can’t understand is a) why Unilocal allows a business owner to write a glowing review of their own company and b) why they say I didn’t have first person interaction with this company when I called them to follow up and the owner offered me in a Unilocal message a refund and a discount? It wasn’t until I refused it that they went on their personal vendetta to have the review removed.
And Unilocal — your definition of «first person interaction» is not entirely reliable. If I have an invoice for services done on my house — and I tried to speak with the owner — and I have pictures of the damage they left behind — that is first person interaction.
Thanks!
My original review:
Their invoice states «All points of access are returned to their previous state». Unfortunately, this did not happen in the case of our home. We did not hire C&C but our tenant did. C&C cut holes in the ducts to do the cleaning (perfectly normal) but left without sealing them (not normal). Fortunately, one of my regular vendors noticed the holes and repaired it for us. My question would be, why didn’t someone walk through the cleaning with the tenant and notice that two large holes had not been sealed? One reviewer says they were showed the before and after — before and after might be a good idea, if only to check their own work.
Updated 1÷10÷16. I reviewed this company back in October. And in fact, called them before I wrote the review to see if they could explain the lack of finished service. I never heard back. Until a few days ago when I received this message through Unilocal:
We want to thank you for your comments on October 16^th and offer you our more sincere apologies, this doesn’t happen often but it does happen and we would like to know more information on this matter so we can correct the problem and make sure it doesn’t happen again.
Please provide us with your tenants name and address and if you happen to know the name of the technician that clean your ducts that will be very helpful.
we would like to refund the cost of the repair if there is any or maybe offer you a discount on your next services
thanks for any help you can provide us with
So –
I then responded letting them know that I had indeed called their company prior to the review, and whomever I spoke with gave me a great deal of attitude and was not at all helpful. And despite their offer, I would not be using them moving forward.
C&C then just wrote me back again (1÷10÷16) telling me that it could not have been their company because it was family owned and no one would ever be rude. That they could find no record of the call. And that unless I could give them more information (information that was readily given to them on the call to their company back in the fall) they would contact Unilocal and have the review removed. Which seems very combative when the unfinished work was definitely done by their company.
Dear C&C. I called the number that was on the invoice provided — showing that it was your company that did the service. The conversation I had was less than positive — and that, combined with the fact that the company left holes in my duct work, was the reason for the review. Perhaps if the same amount of time and effort had been put in to correctly finishing the duct cleaning, this situation would not exist.
This is my review. If someone else wants to use them there are other reviews they can look through.

My mom hired this company this past week to clean our dryer vent, something that needed to be done since we have never cleaned it in the 8 years we have lived in our home. I found their information on HomeAdvisor and we arranged for them to do the cleaning this past Saturday. The cleaner, a man named Giovanni, arrived on time and did an incredible job cleaning our apparently bad vent-​they had go through and clean our vent four times to get all the dust bunnies out, as well as some scary dust clogs. They were very fair with the price and explained the process very well. Will be recommending to our neighbors.

I hired this company to clean my apartment on May 9^th. The cleaning service was due to my impending move, and we had a walk through scheduled with the building manager that evening prior to move out. I waited patiently for the company to arrive at their designated time. After 20 minutes had passed, I called the contact phone number. The POC seemed surprised and did not seem to recall the scheduled appointment. After looking into it, he said he would call me back with more information. After 20 more minutes had passed, he called to tell me the employees were involved in a car accident and were unable to make it. If this is true, I hope those individuals are doing ok. However it seemed a little fishy to me, and like it would be a good excuse the miss the appointment. I asked if there was another crew who could assist with the cleaning, and the POC said he had no one who could come assist with the cleaning. This left me frustrated and really hindered the move experience. Especially since I had planned ahead several weeks. It is frustrating that the company did not to rectify the situation, or to try to send another team to assist with the cleaning later in the day.