Cellpro

I want my money back. The first time I took my phone in, I didn’t check to make sure it worked before I left the shop. It’s inside a 24 hour laundromat. I was open minded. Hey a deal is a deal… I dropped my phone off at 7:30PM. The technician said it would take an hour. They close at 8:30 so I showed up worried that they might close and I didn’t want to inconvenience them. My phone was not ready until around 9:00PM so I had to wait another half hour for my phone (that’s not so bad). I went to pay with my card and the man asked for cash. So, I get in the car and it’s too late to go back… I couldn’t do anything on my phone, it was acting bizarre. It had never acted this way before. The screen wouldn’t allow me to open anything, I was lucky if I could unlock it. I had to use entirely voice commands, it’s a Samsung Galaxy S4. The man had attributed the longer wait time to excessive glue between the phone’s structure and the digitizer (glass screen). Apparently the glue kept coming out and he had to keep wiping it away so my new screen wouldn’t be messed up. My phone would even randomly skip to the next song when the previous one wasn’t finished playing and then completely stop playing music. Mind you, I dropped the phone 8+ months ago and it worked FINE (with cracks in the glass) until I had the glass «fixed.» So I had to wait until the next day to bring my phone back. I brought it back, went to get my nails done and came back. It seemed to work, so I went and sat in my car and played with my phone a bit. The screen does not work the same as it did before it was replaced. It is difficult to press apps and it does not scroll properly and I can’t open menus. This is still after my THIRD visit to the shop. The first time I picked up my phone, after closer examination at home, I could see the glass separating from the base of the phone. Light was coming out from the sides of the screen around the silver lining, it wasn’t attached to the phone! Also, I could feel the screen kind of crunching when I tried to touch and or open apps or do anything on the screen. If I could get something to work, or the phone to unlock, sometimes it would start randomly and crazily typing things and selecting stuff… So after I brought my phone back TWICE (visited them 3 times total), he said my phone was just «lagging.» My phone has never been perpetually «lagging.» If it is lagging, I restart it and it’s fine. I really feel like what ever they did, broke my phone. This is not a good deal. Find some where that has legitimate reviews. The other 2 reviews are written promotions from the company themselves. The 5 star review is made by «Cell P.» The company is Cell Pro. Also, they prefer cash, professionals should accept both plastic and paper (checks are kind of a thing of the past).
**update… so my phone is dying super fast also, having trouble charging and the bottom of the screen doesn’t really work, you know, the bottom tray that stays the same with the important things, like the phone, messages or what ever 4 apps you chose to put down there? Can’t select anything down there, even after a restart. Also, The corners at the top of the screen aren’t working very well and the menu won’t drag down from the top. My phone is so broken. It was not doing ANY of this prior to taking my phone to Cell Pro.