Cold Stone Creamery

I like it

Stopped in after a movie at Hoffman 22. I’d never been to this location but tried cold stone years ago and remembered the fun concept.
We were greeted as soon as we walked in on a Friday night, and were helped within a minute of checking out their menu.
I got a small Birthday Cake Remix in a waffle cone. This is my favorite choice here because the base is Cake Batter Ice cream, and it’s legit delicious.

I just left this location. I thought I had called here to order a birthday cake but when I showed up right before the party to pick it up they had no record of my order. Turned out I had ordered it at a totally different location, like an idiot.
Before I even had time to freak out, the manager was like «I got you» and she whipped one up for me right then and I was out the door in three minutes. Super good customer service!

Do not order cakes from here! I ordered a cake for my daughter’s birthday party. When I went to pick it up the morning of the party the store was closed! We came back two hours later at 1pm to try again and still closed. Irresponsibility and bad customer service at its best.
We called headquarters but there was nothing they could do. We got reimbursed a couple days later, because of course, they make you pay ahead. but what about the stress and trouble of finding another cake at the very last minute? and the heart break of a little girl who was looking forward to this cake at her party?

I love cold stone ice cream, when I go I normally come to this location. Even when I lived in MD, I would come to this location. I get the same thing though, the chocolate devotion because I LOVE CHOCOLATE. I get that inside of a waffle bowl with extra chocolate syrup. The location of this place is nice, right across from the movie theater and located in a small shopping center with other restaurants. They need more tables in this place though, so you can sit and eat your ice cream. Or either they should have an area where you can sit outside to eat. They have a few benches near the movies but it would just be nice to be able to sit and enjoy my ice cream, instead of feeling like I have to get it and go. There are only 3 tables in the shop so when it’s crowded, you have to get your ice cream and roll. I still come here when I need my fix, hope this review helps.

Not sure where all bad reviews are coming from. We always go to this place with my friends and absolutely love the service, prices and ice cream! Recommend it to everyone!

I go here for ice cream a few times a month. It is pricey with toppings but the portions are pretty good. Service can be spotty and it’s obvious on most any day that the staff could benefit from better management, but the ice cream is first class.

DO NOT GO HERE. Waited in line for more then 10 minutes and wouldn’t make what I wanted after I asked upon arriving if they had any (usually already made in their freezer for pick up) and was assured it would be no problem. There were 2 girls working and one was on the phone the whole time not paying attention to anyone while the other girl made everyone’s ice cream but didn’t ring them out! Save yourself and pick another location, unless you like to be treated with no respect.

second time I tried this place and each time I feel like I am being punked. After waiting for a half an hour and watching the staff scratch their heads with gloves on, making a mess of smoothies and basically taking forever with each order, our server could not seem to understand what it meant when I asked for two medium cups one with butter pecan and chocolate and the other with strawberry and chocolate. She came back three times asking us what we wanted AFTER she rang us up for two medium cups. I explained three times I wanted one cup with a scoop of butter pecan and a scoop of chocolate, the other with strawberry and a scoop of chocolate. She kept saying she was confused. It was totally eluding her. I finally asked for my money back. Not to mention one of the staff was just commenting on how stupid the girl was instead of trying to assist her. I guess they are just programmed into slapping ice cream on that filthy counter and mixing in all kinds of stuff into it that a plain old double scoop just doesn’t register with them. But come on! And the sad thing is that this is the second time this happened with the same girl! Short of walking behind the counter and scooping the ice cream out myself there was no way we were ever going to get the correct things we ordered. The staff here is really challenged to the point where I feel it’s probably not a good idea for them to even be handling my food. Oh, and an attitude adjustment wouldn’t hurt either. I probably would have been a little more patient with the girl if she had been acting courteous right from the start. Will never step foot in this place again.

Great Product-​marginal to unsatisfactory service on two visits.
Staff not trained or motivated to provide courteous, professional service.
Pretty much the same perception and experience as other Unilocal reviewers.

Poor experience. Long line and only one employee working during the afternoon. Definitely disappointed in the quality of service on a warm afternoon.

The ice cream of course was good! With Cold Stone there is a certain standard that they uphold and your imagination reflects what you get. So the three stars has nothing to do with ice cream. It’s good.
The three stars reflects the lack of workers needed to pull of the operation. A warm spring day on Mother’s Day weekend of course draws a crowd. The line was out the door. The service was slow. Not because the workers were not being busy bees. They absolutely were. They were serious warriors. But it was totally unfair to have three young girls (late teens, maybe early 20’s) handling this crowd. Smashing ice cream and random ingredients takes arm strength. I would love for their management to review the operation as everyone was stirring ice cream and at the register. It was a totally unorganized operation. And I’m sure those poor ladies were exhausted. There was not rhyme, reason or assembly line. It was total chaos.

*Pros*
–It’s Coldstone! Smooth, creamy, milky goodness!
–Wide array of flavors and mix-​ins are always stocked.
–It’s clean.
–Happy Hour specials.
*Cons*
–Staff are so somber! Life is tough, I get it. Maybe try to pretend just a little bit?
–Very slow. Don’t come here to grab a quick cone before a movie. You just may be late.
–Understaffed for the amount of foot traffic coming in.
–The custom cakes are beyond lackluster. $$ or a cake that had absolutely no decorations!?! Just his name in a plain white cake??? Lame. Even Giant does a better job than that, and their cakes are nasty!
*Verdict*
–This is my go to ice cream spot. Probably because it’s coldstone, and it’s close. Wish the actual experience was a bit more pleasant and efficient.

gosh darn you, i really wanted to like you. i really did. i got a ice cream cake for the husband, and darn, it is pricey, even for the little one. and ice crystals, really? how long has this cake been in the freezer at the store. service wasn’t any better either. i think this may have been the last time i spend my money here.

Usually understaffed even though it’s a popular location, next to the movie theatre. Can’t complain about the product, delicious.

Cold Stone really isn’t great ice cream. When you factor in the price, you’re pretty insane to come here. In a moment of insanity, my wife and I ventured over after a dinner next door at Ted’s.
The ice cream, even when we kept it in our freezer overnight, is goopy and stick. Real ice cream (not Gelato or Custard) should be fairly firm. Cold Stone’s is decidedly odd in texture because of this, it’s globby and unappetizing. The flavor of the ice creams themselves are really just average. If you’re willing to venture a couple miles to Old Town, you’ll find far better options both in quality and price (Pop’s for instance).
The kicker has go to be .79 toppings. Woof. This is highway robbery when you’re already charging ~$ 6 for the base ice cream. At that point, you should just get an «Ours» to go size (I think it’s a quart) which is $ 11 and comes with 4 toppings. Take it home and try to firm that sucker up.
So price, bad. Taste, average. Texture, creepy. Wait, not worth it. WEIGHT? Also not worth it.

I love Coldstone in general, but this branch is kind of special to me because it was my first time to try their «Dark Chocolate» flavour with which I instantly fell in love with! Unfortunately, they stopped serving it. I’ve no idea why.
It has a very strategic location; there’re a lot of parking lots around the place. It’s a plaza with some Mexican, Asian, and grilling restaurants. There’s also an AMC movie theater which makes this place great for hangouts and family-​weekend-​quality-​time.
The only thing I don’t like about it is that it’s small and it has very few tables. So, on a busy day you probably won’t find a place to sit down and enjoy your cone, but you can always take a walk around the place while enjoying it.

Given its location right next to the movie theater, I’m sure this place does good business. But the line is always long; and the clientele are pretty shitty and unclassy. If you want to experience rowdy, rude, vulgar teenagers and overweight adults, this place is the place. On the plus side, the ice cream certainly tastes good; but on the down side, it’s a nutritional nightmare (
). A «Gotta Have It» (large) serving has 700 – 900 calories; and that’s not even including any toppings (fudge, whip cream, cookie dough, M&Ms, gummy bears, etc.).
Verdict: save your money, save your health, and save your class.

We love Cold Stone. We have not been to a Cold Stone since we left San Diego 2 years ago.
As for the staff we had a very nice young man who was great. I could see us going back to enjoy a nice ice cream.

It was a hot and humid Saturday on the holiday weekend, so it was understandable why I broke my personal «boycott» of Cold Stone Creamery. As Cold Stone Creameries go, I could’ve stepped into one in Peoria or Portland and it would look pretty much the same as this one. The only differences between this store and others that I’ve been to were that it was physically a bit smaller and it was the first one where the employees didn’t sing their little ice cream-​fueled ditty when tipped. Perhaps the «price» for a song has gone up? The place was empty but for one other customer when I got there so the two employees behind the counter weren’t too busy. While the service wasn’t bad by any stretch, it did seem a bit cold (no pun intended) and perfunctory. They took my order and prepared my small cup of ice cream in rapid, well-​practiced, fashion.
I’m not a huge dessert fan, but I don’t have anything against Cold Stone Creamery. In fact, I’ve always found enjoyment in a cup of Cold Stone Creamery. This one was no different. It tasted the same. It cost nearly the same… adjusting for inflation. The one huge downside, however, is that this particular store is too convenient for me. I could easily overindulge on their sweet treats.