Diamond Carpet Service

Something really went wrong with Diamond Carpet Service this summer June-​Aug. I have used them before for in-​home rug cleaning and they were great and reasonably priced. They came to my home in early June and cleaned the carpet on my stairs and a couple rugs, but I had two rugs that had been used by the pets and needed to be taken out and professionally cleaned. I did not hear back from them for 2 months (I was not in hurry to get back as I had other carpets I could use) but I did find it odd that they had not contacted me about returning my rugs. I finally got a call in early August and the rugs were brought back. I asked them to lay the rolled up carpets in my front hallway and said I would place them myself after I finished cleaning the wood floors that they cover. They told me I owed $ 175 and I wrote them a check. Within about 10 minutes of the delivery men departure, I noticed a terrible smell in my front hall. I checked both rugs and they were never cleaned. In fact, they looked even worse, as though they might have been baking in some hot room. I had to pull them outside and store them on the porch. Ugh! I called Diamond’s number and got the same recording I always get when I call. I asked them to please call me as I wanted to discuss the carpets (I did not say anything more than that. I was never called back. I put a stop payment on my check to them. As much as I liked their earlier work, this incident was baffling to me and very disappointing. I will never use this company again.

Based on the unanimously great reviews online and in Washington Consumer Checkbook, I had 4 carpets picked up Mar 16 to be cleaned, but did not heard back from Diamond about when they would be returned, despite leaving 3 messages: April 1, April 6 and 10 – I only got voicemail. Checking online there are multiple addresses and phone numbers for them. I was really worried about my carpets – 1 was handmade by my mother, another 2 were needlepoint and hooked – all very important to me. I finally got the rugs back, after calling Consumer checkbook, who kindly called them to see if they were still in business. And despite initially telling me they’d bring carpet pads I could buy, since I had tossed the old ones, I was called the day before delivery, 8 weeks after the rugs were picked up, and told they had no pads. So, I went to Home Depot (no pads) then to a rug store, so I’d have pads. I think Diamond was overwhelmed by its earleir high rating, and unsuccessful at scaling up. The needlepoint rug is now puckered, won’t lie flat, but the other 3 rugs look ok. AVOID this company until they fix their problems.

This company should get no stars. I made an appointment for carpet and upholstery cleaning about 3 weeks ago. I made sure they would be open on the July3rd holiday and specified I wanted truck mounted steam extraction. Beginning July I, I called to confirm; I got a recording which asked me to leave a number. I specified I wanted to confirm the appointment. No response. I called again July 2^nd. Same story. On July 3^rd, still having faith they would come, I paid a dog sitter for the day and took my dog, bought cardboard boxes and spent significant time putting small things in the boxes and moving furniture that would be in the way. At 12:15, forty-​five minutes before the scheduled appointment, I got a call saying the truck was in the shop and no truck mounted equipment would be available. Beware of any company with a PO box for an address and a recorded phone message whenever you call.

I just had a 5×8 shag rug cleaned that smelled of our big German Shepherd, who lays on it all the time. It came back smelling really nice and was beautifully cleaned for a really great price. No extra charge for pick-​up and delivery. I will most definitely use them again. It took longer than I expected, because they said they had to wash it 5 times until it suited their high standards. I was very pleased.

I had a 10×14 Oriental rug from an estate sale that was quite dirty. Diamond did a great job cleaning it and moved it around with no extra charge or complains. I would use them again. Very reasonable.

Very reasonable prices, excellent work. They cheerfully picked up my rugs the day after I called them — with no complaints about the *many* steps from the street to our front door. Both rugs came back beautifully cleaned, and the helpful delivery guys moved furniture to put the rugs back in place. No extra charge for pickup and delivery, and their rates were considerably less than I’d paid before.

Wonderful customer service. Angel and Roberto were on– time, easy to work and took tremendous pride in their work. I can’t say enough great things…