Edible Arrangements

Terrible customer service. I put a pick time for 4 pm and I get there a bit late only to find the store closed with a tiny hand made sign saying” be back in 5 min”. Well I waited over 5 minutes and when the worker got back drinking a smoothie I told her I had been waiting for 10 mins and just gives me a dirty look and says «really 10 mins.» Uh yes it was 10 mins because I looked at my clock due to the fact that I was already running late. I don’t see how she can even bother to be rude when she shouldn’t have left the store, her excuse was she getting a smoothie. So unprofessional.

I had trouble with the delivery because the delivery guy refused to come to our door, instead ruining the surprise and leaving it at the concierge unrefrigerated. Tony made it right and understood why that was disappointing. I will continue to use this business for special occasion gifts however will probably pick up in-​store from now on. I was satisfied with the resolution and product itself.

Great service at this location, the first to open in Virginia. Very friendly and accommodating. Plus, they always have about 3 – 4 ready arrangements to pick up on short notice.

Good product HORRIBLE CUSTOMER Service.
Whatever you do, don’t be absent when they are delivering, and then don’t expect the phone agent to even remotely express any empathy, let alone any accountability for a bad evolution.
Pick it up if you must, I suggest looking elsewhere till they work on the customer relations piece.

I called the store before 7 PM and i talked with the someone there. I said please do not close the store early today because i’m on my way. Also, he said okay. He will wait me. However, as all the people known how is the rush hour is so bad. Finally, i arrived at 7 and the store was close.

Great service and delicious fruits!
I ordered over the phone, the employee was very pleasant and professional.
My friend was delighted with my gift! Very easy and better than flowers.

I love this place!!! They are very professional and organised and I guess that’s what all it takes to deliver your arrangements in a timely manner and in good condition.
Thank you!!!

I send edible arrangements as gifts on average once or twice a month, and this is by far my favorite store. The fruit is always amazingly sweet (even when it’s not in season) and the employees at this store really go the extra mile.
I’ve had arrangements from other stores and the fruit hasn’t been as sweet, but that’s never happened at Quaker lane edible. I’m always very pleased with the bouquets.

Ordered chocolate covered strawberries to be delivered to a hotel room in town. They arrived perfect and the customer experience was the best. I highly recommend this store and especially enjoyed working with Mazen who made sure the hotel got the product in a fridge.

I love sending and receiving Edible Arrangement fruit! I’ve ordered arrangement from this store many times and have always had a great experience. I always pick-​up my arrangement and hand deliver to my clients. They offer delivery and if you go in they can help you set one up for local delivery or another location/​state. Of course you can also call or go online to order. Keep in mind when ordering around the holidays deliveries are not guaranteed. It will get there but it may not be the exact day you wanted. Regardless the fruit is fresh, chocolate covered fruit is divine and there’s balloons and bears you can add for the occasion. Try the chocolate covered bananas… SO good.

Having not ordered from other locations before, I can’t comment on how this particular location rates as compared to those other places. What I can comment on, however, is the fact that its currently 10:40PM and we’ve been stuck sitting at home waiting for a delivery that never came when we should have been out enjoying Valentines Day. I live less than 2 miles from this store and someone has been home all day, so it’s not as if we missed the delivery. Yes, I know there’s snow on the ground, but the parking lot for this location has been plowed and so has the street in front of it– as have all of the streets around this location, for that matter. If they’re unable to make the delivery, they’re supposed to contact me and reschedule. No attempt to contact me by phone or email has occurred today, and all of my attempts to reach the store have gone to voicemail; I’ve been trying to get in touch with them since 5PM.
–addendum–
I called the customer service line to make a complaint and cancel my order– no way am I going to expect anyone to eat food that’s been sitting in a truck for an extra day– and corporate informed me that I had to call the store in the morning to cancel my order and get a refund. OK, the store opens at 8, so I called at 8:30– no answer, and their voicemail box was full. I called corporate again and had them force cancel my order. Oh well, problem solved, right?
WRONG!
Around 3pm today, the store called me, completely oblivious to the fact that corporate had canceled my order. Not only did they not know who I was (referring to me as [My first name] + [Recipient’s last name] and Mr. [Recipient’s last name]), but they wanted to speak to [recipient] to schedule a redelivery. Look, the whole bloody point of a delivery is that it’s supposed to be a SURPRISE. I didn’t shell out one hundred dollars for a ruined surprise consisting of day old fruit.
The person on the other end of the phone began some rehearsed soliloquy about how all the deliveries had to be pushed back a day because of the snow– to which I interjected that they were supposed to call me YESTERDAY if the delivery was going to be late. Whoever the person on the other end of the line was, (most likely the «uh» person mentioned in another review) had the unmitigated gall to lie through her teeth and claim that they had called me yesterday. NO, NO THEY DID NOT. I HAD BEEN LOOKING AT MY PHONE FOR AN ENTIRE BLOODY DAY WAITING FOR SUCH A CALL. Not only that, but your own bloody website and your own bloody customer service said my order was on the truck and out for delivery, so you WERE MAKING DELIVERIES.
«So, uh, you’d like to uh cancel your order?»
AAAAAAAAAAARRRRRRRRGGGGGGGGHHHHHHHHHHHHHHHHH!!!
(deeeeep breath)
Ok. In the past, we’ve been able to walk in to the store and walk out with a premade box of fruit, so this is a truly horrible way to expose ourselves to the experience of online ordering from Edible Arrangements.
I’m not holding out hope that they’ll be able to figure out how to refund my money, but that’s when I start calling the fraud protection division. We’ll see when I get my bill.

This is the worst company and worst location! After placing an order on-​line for delivery today, Feb 14, 2014 and paying the extra costs… Guess what, no delivery! I have the invoice number, the receipt of the charge to my credit card and after calling their national customer service #, they say they no longer have my order in the system! But I have my receipt? They don’t care, «this is happening to a lot of people» they explain to me. There is nothing they can do. Not in the system, no service.
They offered to give me the local store’s phone number. I call them and of course they did not pick up. I left a message and have not received a call back.
NEVER ORDER FROM THIS COMPANY! use a reputable flower company. Question yourself, would you rather order the delicious edible arrangements that are advertised and it never be delivered or a great delivery from a Flower Co, e.g., FTD or Proflowers, etc that will give you the confidence to actually make it there. Luckily I used my American Express so I can dispute the charges easily.
It still ruins the day and the surprise.
Shame on Edible Arrangements

Thought I’d get my wife something nice… NO. We both got sick, throwing up from both ends for the whole weekend. Called the manager/​supervisor on duty for a refund… she did refund our money but was not pleasant.

And another 1-​star review. If it were possible, I’d give them a zero.
The store tried to make a delivery while we were out of town. As an initial matter, who delivers perishable goods without calling first to see if there’s anyone available to receive them? And this isn’t just flowers — it’s food. Basic health and safety standards should apply. You don’t drive around with them in a hot car all day.
Moreover, they proceeded to repeatedly call the home phone and leaves notes at the house. Calling a vacant house won’t work no matter how many times you try … and leaving repeated delivery notes is like laying out a welcome mat to burglars, making it obvious that the house is unoccupied. Thanks ever so much for putting my property and safety in danger.
Incompetent. Irresponsible. That’s Edible Arrangements for you. I will never do business with them — and given that the delivery is presumably spoiled by now, I won’t be accepting it and will demand they refund the sender’s money.

As much as I hate to add to the string of awful reviews, I have to agree with the others about the awful customer service at this location. I was to receive a gift for my birthday, the first week of June. Unfortunately, I was out of town, and the «we missed you!» note left on my door provided an order number and contact info.
I dutifully called the number to reschedule a delivery. The gruff voice on the other end of the phone berated me for having the wrong order number, even though I was reading it from the card! Repeated attempts to contact them via phone and online form proved fruitless (ha, see what I did there?), and I missed the opportunity to eat my bouquet of fruit for the Fourth of July and Labor Day weekends.
So now it’s after Labor Day, and I figured I’d try to call. Again. This time I got what appears to be an intern in training, or maybe a teenager who thought she’d help out her Dad at the shop. Lest that statement make me sound like a total douche, I may have counted about twenty «uhhhhh» verbal pauses during the conversation wherein she had absolutely no clue about what I was doing. Is asking for delivery of an order that was placed in June THAT difficult?
Granted, I may have confused her by asking for pineapples instead of oranges. Sorry, but I don’t like oranges that much. Doesn’t seem to be rocket science, unless your rocket is carved from a banana and the orbit is MY TUMMEH. But I digress. Switching a fruit for another fruit is not that difficult. And certainly doesn’t warrant the type of brain aerobics that appeared to be happening on the other end of the line.
I am expecting a delivery of an Orange Blossom this Saturday, with pineapples instead of oranges. My expectations are low, based on the other reviews. If there is any mould on my fruit, I’ll let you know.

I know valentines day is a pretty busy day for edible arrangements, but that does not excuse EXTREMELY poor customer service. Its 9:20am, I’ve tried called since they opened and now Marie finally answers the phone and tells me «I CANT PLACE AN ORDER ONLINE, ITS NOT POSSIBLE» … Then proceeds to tell me I cannot even place an order over the phone, understandable … but still does not excuse rude customer service to a CUSTOMER. Now I’m skeptical if I should go here during my lunch break to pick up some strawberries, and other people have said this location is bad, and strawberries have mildew and are rotten.
MANAGEMENT: Get your staff together

My parents spent about $ 50 to send me strawberries. They were rotten, and the worst part — the spots were dipped in chocolate as if you couldn’t notice the rot juice that had trickled out of the bottom. Gross!

I order a edible arrangements from this location for my fiancé prior to one of our special day. She received the fruit arrangement about 1 p.m.. At 6 p.m. the strawberry had mildew on them. I called the two days later after our big day to complain. I was told I needed to speak with the manager and the manager wasn’t in, told me to call back the next day at a certain time, still no manager. I will not order from this location again. The fruit did not last two days. wasted money. But initially fiancé was happy.