Expert Design

Make sure to ask Paula for references. When I asked for them, she hung up the phone on me and quit the job. She did me a favor. Good riddance.

You’ll see from my history that I do not write reviews very often, and certainly not bad ones at that, but my experience with this business motivated me enough to actually write something. Please do not waste your time or energy with this business.
As directed by their website, I called to book an appointment and Paula as very quick to respond. In our initial phone conversation she did not ask a single question about what I was looking for or what I was thinking in terms of my kitchen renovation. Instead I got a sales pitch from her about how great they are and how their reviews compare to Siemmans, the Ikea approved contractor. I asked if they could send me information about their permits and pictures of different jobs they had done – never received any of it. Nevermind, I thought, I would talk about it with them when they came to visit my home and do the measurements.
Except that never happened…
The earliest opening they had was a week after I first contacted them which is fine. I did let them know about scheduling constraints I had for doing the remodel though. I scheduled it for the Friday evening. Thursday I sent an email reminding them of our phone conversation and what they said they would send over. No response.
Friday comes and I send an email to confirm our appointment. 2 hours before the appointment they respond to MY email to tell me that another job was running late and they couldn’t make it. If they knew they couldn’t make it, why wouldn’t they have been proactive and called me to let me know? What would have happened if I hadn’t sent the email? I was a little annoyed as I had to rearrange some meetings at work to meet with them after they insisted on an earlier appointment than I had asked for. Nevertheless I rescheduled for Monday, explaining to them that they would need to make the appointment as I was once again rearranging my workday to meet with them since they could not do it on the weekend.
An hour before the Monday appointment, they call to confirm they’re coming which I thought was nice, she did mention she was going to be a bit late, which is fine by me. I get a call 10 minutes later saying that she couldn’t find parking so she turned around and went home. That’s it!!! Without giving me any notice beforehand?! I told her there were several garages around that she could have parked in, and her response was I avoid paying $ 6 for a half hour of parking. Really?! When I was about to spend a significant amount more on a kitchen renovation. And Paula, did you ever stop to think that maybe I was missing out on earning my income by your flippant disrespect for my time?
I told her that this was unprofessional and that she had already canceled once with zero notice so she should try to make it back. Her response was can you do noon tomorrow? When I said no (I mean I do have a job! I don’t just wait around for them all day), she acted as if I was the one in the wrong and dismissed me with a We’re so sorry we would have loved to work on your kitchen remodel with you.
These people are clearly on their own time and have no respect for their customers. I doubt all the reviews featured on their webpage are true given the unprofessional manner in which they handled my situation. They couldn’t even get to the initial meeting. Frankly, I think I dodged a bullet, I hope this review also helps people from wasting time and energy and hopefully money with them as well.