Five Guys Burgers and Fries

This location was our to go to place because the food and staff are amazing until today after I order a burger with extra cheese and it didn’t come with any cheese. I kindly took it back up to the pickup station and told them the mistake the guy argue with me saying I didn’t order it with cheese and one of the worker told him yeah she did well after arguing with him for a couple minutes he just threw cheese on my bun and as I walked away he yelled to the other workers «You didn’t order it with cheese. Just eat it!!!» He didn’t think my fiancé and I would hear but we did. This was completely unprofessional and disrespectful. Our receipt clearly shows extra cheese ordered on the burger. After this experience, I don’t think we will be coming back to this Five Guy’s.
Received a lovely phone call from management who address the issue so due to her kindness we feel better about everything.

Normally very good but the filthy tables tonight and the hair in the fries did me in. I will find a better location next time.

I’m really a Smash Burger type of girl. I came to Five Guys because it was convenient. And after a few bites I was reminded why I don’t eat Five Guys. Because it’s nothing special.
The most important components of a burger is the meat and the bun. The bun here is okay… No complaints. However, the meat was grainy and rather dry.
The toppings were fresh. And I appreciate the concept of adding as many toppings as I wanted without an extra charge.
I don’t think I will patronize this establishment much more. I feel like I can find better burgers elsewhere. Five Guys taste like something I can create at home.
Other things worth mentioning:
The customer service was great.
The cost was high.
The faculty was very clean.

This location is clean, staff is friendly, and service is as prompt as it can be when each burger is cooked fresh to order.
Five Guys subscribes to the concept that once beef comes in contact with the air it needs to be cooked — this all burgers are cooked until they are well done. Juicy on the inside, and seared to a light caramelization on the outside.
Lettuce, tomato’s, and onions are fresh. French fries are thicker cut than MacD’s and gently crisp on the outside and firm yet tender on the inside.
A drink, shake, two hamburgers, and a regular sized Cajun fries came to $ 29. Even with it being on the pricy side for burgers, the quality and price are matched in my opinion. Additionally it is always consistent regardless of location so it’s always a safe bet if you want high quality burgers.

Dear Five Guys, you’re about to price yourself out of the market you’re supposed to be catering to. $ 27 for two burgers, a single order of large fries, and vanilla shake ??? I could have gone down the block to a sit down restaurant for less. The burgers are good… for fast food burgers, but not good enough to compel me keep coming back at those prices. The service is slowish because each burger is individually made, which is to be expected. The free peanuts are a neat ploy to keep customers busy while they wait and the fancy Coke machine is fun, too. However, my bet is that if prices don’t get more reasonable, then we’ll be saying bye bye Five Guys. Please listen to your customer base. We can’t afford your prices and you can’t afford to lose us.

I’ve stopped in this 5 guys on a few occasions when I’ve been out on route 1 and wanted a good burger for dinner or lunch. Between this location, and the Old Town location, I’ve run in to a ton of consistancies. The burgers here taste fresh, they’re well done, and there is the traiditonal fry choices as well. This was the first Five guys I ran in to that had the Coke machine where you can mix and match your own style of drink.
This 5 guys makes burgers as consistant as you’d expect with any other 5 guys, it’s a little smaller in location, but for a burger joint, it is serving up exactly what you wnt.

Solid burger, some say the best but I reserve title for In-​N-​Out. At Five Guys you can customize your burger to a higher degree. 1 patty (the Little designation) or 2 patty (the normal burger), add cheese and bacon, and then you can choose from 15 toppings/​condiments (my personal favorite is lettuce/​tomato/​ketchup/​BBQ Sauce). Beware their fries, they come in sizes from large to too much, so if you have never been start small and work up. I once ordered a Bacon Cheeseburger and regular fries, and the cashier asked if I knew how large the fries were. I accepted the challenge and ate it all. They have normal fries, seasoned with salt, and Cajun fries, seasoned with Cajun seasoning. Both can be a bit salty, and the latter don’t need ketchup, so choose based on whether ketchup is needed for your fries. This location has the fancy Coke dispenser where you choose all the syrups that go in, a bit of novelty and fun to combine for new flavors.

You cant really mess up Five Guys. The food is delicious. The cajun fries are very yummy. They always give you big portions even when you order a small size. But thats why I got them to share with my brother considering everything is a la carte.
The prices are a bit high foe fast food. I anticipated that because everything is made to order and not frozen. I like that and that is why I will keep coming back.

if you like fresh cut fries and a good burger then this is the place. The shakes are pretty good too but a bit on the pricey side. The thing I like about this 5 guys is that they have the fancy drink machines will all kinds of options. For those not into the burgers they have hotdogs and grilled cheese. Classic rock is always playing at this place and there are peanuts to munch on while you wait.

It’s good food. But I still like In n Out Burger back home. My son in law said I should give it a try. The staff was friendly and quick with our order.

Guilty pleasure and I love this location. Standard 5 Guys menu, but the service is fast, friendly, and fresh. They actually have a decent music selection on the overhead as well, if you plan to sit and eat. I’m just waiting on the day that 5 Guys install some drive thru windows.

Best burgers around! I got a cheeseburger with the entire top row of toppings and it was amazing. The Cajun fries are pretty darn good too. This particular location has a nice patio area. Free peanuts, high tech drink machine, enough said!

Love five guys. This is the only place I will eat a cheeseburger. The fries are yummy and my whole family can share a regular. It is a little expensive so we only go every once in a while. We love the drink machines. Would love it if they have a kids night for free or discounted prices for kids. Maybe just for the grilled cheese or something.

Way better than any fast food burger but greasy. I like 5 guys but its something i can easily make at home, limited menu as well… I stopped in because I hadn’t been in so long and the roads were horrible and they were open. I enjoyed my double bacon burger (fat boy status/​fat boy happy) ill worry about my gut when it gets warm out and it shows when I’m wearing T shirts. I got exactly what i ordered and I got it reasonably quick, no complaints here

This NEW version of FIVE GUYS is above any I have ever been to– friendly staff, clean and the food can NOT be beat– not a hard decision when there is about 3 or 4 other locations to fill your cravings!!!
This place is AWESOME and very deserving on 5 stars!!!
CMESP

Before and after still love this place :) could kill for a bacon cheese burger with fries and some peanuts yummm

Great place to go if you just got that paycheck. Other than that pretty good sometimes too greasy. Lower them prices & you’ll have regulars!

Update: After my original review below, I was contacted through Unilocal by a Five Guys marketing person (Kenneth) and was asked to contact someone as they wanted to make things better. So I emailed the individual (Nate) and never heard anything back. I was almost impressed that someone at Five Guys noticed the review and seemed interested, but then I realized that wasn’t entirely the case. Oh well.
Went in today after the renovation. Place looks nice and seems like they are still working out the kinks. I think one of the Five Guys sons was there helping get things in order. However, the visit started off on the wrong foot. A thing with this place is that the regular burgers are actually doubles. We all know that and newbies will learn. I was really put off when the cashier was determined to get me to order a double bacon cheeseburger. She wanted to hear the word double come out of my mouth. No where on the menu is double bacon cheeseburger. There is bacon cheeseburger and little bacon cheeseburger. The ignorance is going to turn off long time loyal customers. Also, the fries had enough salt to kill an entire nation of slugs. Really, like others have said, chill on the salt.

First time back since they reopened and i have to say its a big disappointment.
Ok first the space is a big improvement over the previous space. Its more open and brightly lit. A much more inviting space. You can also watch your burgers being prepared.
The service was excellent and professional. All the employees were well groomed, clean and seemed to be enjoying their work.
But alas the burger was a let down. While it was a juicy burger they seemed to have changed the bun going with a bigger bun and made the burgers thinner and wider. And the meat needs some seasoning. That was the big problem, that the meat was bland. Ive never experienced that before at a Five Guys whether it be this one before they remodeled or any other one.
Hopefully they will fix the seasoning problem as I do like the new building and will be back to see if they inprove.

This was my first Five Guys experience, and it was so bad that I didn’t give those delicious burgers another try until 2 years later. My second experience was in Old Town and that time the burger was juicy and succulent. Since then, I have revisited the Richmond Hwy location which I use to view as the seen of a crime, and I have to say that their burgers are no longer dry and bland. However, I can’t put my finger on it, but there is just something a little off about this location. Perhaps it is the sketchy nature of some of the clientele or Rt 1’s always oh, so ugly ambiance, but in any event, this is not my go to Five Guys, but one I can live with if the Five Guys craving gets too much for this carnivore.