JoS. A. Bank

We first visited the store on June 21^st to select suits for our wedding party (12 suits total). Ironically, we selected this store because we’d visited the store at Pentagon City mall a few weeks earlier and the staff there were not at all helpful… We returned to the store on June 26^th to purchase all 12 suits (with sizes for ¹⁰⁄₁₂ suits in hand). We paid over $ 3,000.00 for the 12 suits at that time. My partner called the associate we worked with with the the final two sizes when they came in.
And then we waited. And waited. And waited.
Finally, we visited the store again in person at the end of August. With another copy of the size list. We were told that «almost all of the suits were here». «I’ll ship next week,» they said. And then next week turned in to next month. Our wedding party finally received their suits the week of October 5^th. Great we thought! We’re done! Um, wrong. Almost ALL of the wedding party was shipped the wrong sizes. Since they live all over the country, it wasn’t like they could just swap easily.
Therefore, almost all of them had to find a Jos. A. Bank store near their home, go in once to drop of the size that didn’t fit, and now have to go back to pick up the new suit when it comes in. ANNOYING! All with just a few weeks to go before our wedding, when folks don’t need something else to hassle with before travel.
I understand in Jos A. Bank’s eyes we got a great «deal» on each suit. Whatever. I have a degree in marketing. I’m not dumb. And when someone spends $ 3,000 + at your business, they have a right to expect that you’ll take care of their order in a timely and correct fashion. If you are shopping for a wedding party, give yourselves LOTS of time. My bridal gown came in faster than the suits did.

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Update 9÷15÷2015:
After speaking with the manager, I was informed that suits that are offered during occasional sales do not have the waist sewn in. This only happens with the higher quality suits which are not sold on discount.
As for the other issues, these were corrected.
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An Update about recent purchase:
On September 3, I place my arm into my brand new «$ 750+» charcoal suit jacket and the left sleeve lining came out. Upon closer inspection, I discovered that the sewing on the sleeves (which were sent in to alterations to be slightly elongated) were improperly sewn for a suit. The stitching was left exposed with very little slack in the lining. This meant that every time I placed an arm into the jacket, as well as when my arms would swing as I walked, undue friction was placed against the stitching. Proper stitching, which can be seen on the unaltered Jos A Banks coats (or any department store suit with lining), is sewn so the stitching is not exposed. As a result of this and poor sewing, one month of occasional wear led to the lining on the left sleeve of my most recently acquired suit to fall out. Also, the stitching on the right sleeve showed signs of coming loose.
I then began to closely inspect every item sent in for alterations from the three suits purchased and altered in June and July. What I found was startling and left me dismayed about the quality of service provided by Jos A Bank’s alteration services. All three pairs of pants had to have the waist brought in. On every single one, the alteration services did not properly resew the waist back together. Only one single stitch was placed every couple of inches around the waist to hold the pants together. Additionally, threading at the bottom of each pant leg was poorly done, with the worst example being on the charcoal suit (photo: the fabric was clearly coming undone). To verify that I was not crazy, I pulled out a pair of $ 60 Banana Republic pants that were purchased three years ago to compare. These pants clearly had the lining in the waist properly sewn together as well as demonstrated superior stitching at the bottom of the pant leg.
As I paid approximately $ 500 dollars for alterations on the suits, this level of quality is unacceptable. On Saturday, September 3, I took the articles of clothing (1 suit and 2 pants) into Jos A Banks and spoke with the Sales Associate, as well as one of their seamstress. When I showed them the stitching, they agreed that it should be fixed (the seamstress appeared to find the alteration work humorous). I went through each of the defects with the seamstress at the store and she assured me that she would fix the issues, as well as inspect the articles to ensure that there were not any other areas that needed to be fixed. When asked when I needed the suit, I told her and the Sales Associate that I will leave it with the store for as long as it takes to fix correctly. The seamstress told me that she could fix the issues and have it ready by September 12.
On Sunday, September 13, I returned to Jos A Banks to pick up my clothing. My usual Sales Associate was not there that day, but another was able to bring my suit to me. When I looked at the coat sleeve, the seamstress had merely reattached the lining that had come loose and nothing else. The right sleeve still had some stitching that was clearly coming loose. Inspection of the pants revealed that the waist was properly sewn, but that the stitching at the bottom of the pants remained untouched, as the fabric was still in its partially undone state. Based on the inspection of the suit, I did not bother inspecting the other two pants.
I brought the suit coat to the seamstress’s attention (the same one I spoke to the week earlier). When I asked about the sleeve, she told me that she sewed the lining back in as I had asked. When I told her how the entire point of me bringing in the suit was to have the lining sewed properly and pointed to the closest suit on the wall as an example, she said that that’s how they sew the lining when they make alterations. As additional proof, she showed me the suit jacket of another customer that was altered at the sleeves. This coat’s sleeve was sewn the same way as mine, with the stitching exposed with no visible slack in the lining. I also pointed to the stitching in the right sleeve and said how it was not touched although it is clearly coming undone. She told me that it was not coming undone and pulled at one of the loose threads. This caused the thread to pull away from the lining even more, undoing some stitches. At this, the seamstress took the coat into the back to resew the thread, and then returned with the coat to say it is fixed. Due to the lack of care by the seamstress to fix the issues that were clearly identified a week earlier, I elected to not pick up my clothing until I have the opportunity to speak to the Manager.

DO NOT shop there. Took them 3 months to give me 3 suits. I was there 8 Sundays in a row. A lot of issues with the suits. Stay away from that place!!!

Kisha and crew saved the day. I’m giving the eulogy at my grandfather’s funeral in two days and have put on a little weight, so my black suit doesn’t fit anymore. I walked in at 10 a.m., explained my predicament, and 30 minutes later I was on my way with the promise of a custom tailored suit that will be ready for me tonight at 6:30. Thank you, thank you, thank you!

I’m pretty fine with this place and I come back when I need to.
I’ve seen some reviewers talk about how they just needed a $ 300 suit. For them, I would say go to Sears or JC Penny. Or maybe a thrift shop…
I go in to this place, usually the one in Old Town, every year about this time and buy 2 – 4 suits. I go in on a Sunday and need them by the following Tuesday or Wednesday, tailored, and they are always accommodating. It’s best if you know what you want when you go in there. That way you can say I need this, this and this and have them start working on what you need.
They always have some sale or gimmick going on. Buy 1, get 2 free. 70 percent off. Whatever. It all works out to the same anyway. And if they don’t have one going on when you go in, ask them to give you the deal anyway — they will.
The tailor lady is really nice too. She recommended I put one suit back because it wan’t the right fit and I trusted her opinion over the salesman.
I’ll be back there around the same time next year…

My friend and I recently went to this store to be fitted for some suits. Typically, we have a hard time getting fitted due to the nature of our frames. This was not the case this time…
Mr. Rick Cherry welcomed us into the store and graciously used his years of experience to satisfy each of our needs. He was very patient, and the level of knowledge that he had, in reference on how to tailor the suits to be a perfect fit was spot on. I will be back!

After much shopping around, my hard to fit (really tall and thin) now-​husband bought his tux for our wedding at Jos. A. Banks. They had the best looking tux for the price.
We worked with Clinton Marshall who was very friendly and accommodating.
We arranged for our Best Man’s tux to be shipped to a story near him in Illinois and also purchased all of the accessories (studs, cuff links, suspenders, bow ties, etc.) from this store location.
We did not use their tailoring services because my husband wanted to use his tailor. Our Best Man did have modest tailoring done to his tux but that was at a different store location.
We had one last minute hiccup with the tux shirt — it was late coming in and didn’t end up fitting properly. They accepted it back as a return and we found a Plan B.

Andrew was great, ask for him. Helped us out a few times now.

I will never come here again in my life, I would rather rent from a shop that I have never heard of. I waited for 30 Min to get help. After I was able to get help I told them I wanted to rent a suit for a wedding. No one in the store wanted to help me at that point because it’s very little commission so I was told to just hold on while they went to talk to other customers. On top of that they didn’t even know how to use the system they asked me to come back another day when the manger was around since they aren’t allowed to do rentals when they aren’t there. I have never been more disrespected in my life. It was the worst experience and display of Customer service I have ever had on top of that I was in that store for a total of three hours to leave without getting anything accomplished. I will be sure to tell all of my friends and family to not rent for a jos a bank if this is what the expectation is going to be! Go and support a local business who cares about you more so than a paycheck

SARA SAY’S: I venture here on the rare occasion my husband suit shops. They are always having some kind of buy one get two free promotion but be prepared to be up-sold…they do work on commission I believe. However we have always gotten great service with gentlemen who seem to know what they are talking about.
They have varying quality levels of suits so you have to know what your getting but the suits are good enough quality for the everyday suit. Other than on-​site tailoring if you are looking for custom suits, go somewhere else.
We were looking for a regular white sear sucker suit for the Gold Cup and walked out with three suits, a sport coat, two ties, and two shirts. Total retail if bought separately would be over $ 2,500 and we only paid about $ 1,100 which included tailoring for each piece.
It is not 5 star because they do not offer custom suits and even the highest quality suit you can buy is not the best materials offered in suits.

First, lets face it. These are not $ 800-​$ 900 suits. That’s crazy. The only reason you’re getting any kind of deal is because you’re getting 3 suits and a coat for that 800 – 900 bucks. luckily I actually needed multiple suits. The second major issue, is that very few of these suits are in any way modern or stylish. The great majority of the suits are styled for older or government type customers. Even the supposed slim-​line cuts aren’t really all that slim.
The staff is helpful in finding suit jackets that fit, the MAJOR problem I have, is that they sell you these suit combos and/​or whatever pants they have available in the store. There’s only so much tailoring you can do to a pair of pants that are like 6 or 8 sizes too big. When you do that, you end up looking like you’re wearing bell bottoms and the butt/​hips end up looking baggy if not tailored correctly.
So I bought the three suits: One I almost never wear because the tailoring they did to the over sized pants makes me look like I’m wearing bell bottoms. One is decent and the third I actually like, only because it was the slim-​line, which for them means it looks semi-​tailored.
Unfortunately, within about two weeks, I had to get one pair of pants re-​hemmed because the hemming on one of the legs came out and the permanent crease on one pair of pants is coming out (which I had to pay extra for). I’d had already gone to the store like 3 times to get readjustments on the fitting because they hadn’t done the tailoring right on the first occasion and on the second the tailor wasn’t in to refit me, so I kept having to return to the store. I gave up and took my stuff to a tailor around the corner to have it fixed.
Out of all of this… the one item that I actually really like and have had no problems with… is the coat that I didn’t even need at the time.
A little advice: A week later I bought a gray Kenneth Cole suit at Burlington for like $ 140, found the same suit on Amazon for about the same price in black, and had them both tailored for next to nothing and they’re look and fit much better than anything from Jos A Banks. Save your money and go to a department store to buy your suits and just tailor them!

I had to pick up a suit for a formal wedding and I checked out a few place, but this was by far the best shop. The quality and price. awesome! But it was the service that made my experience enjoyable. These guys went right to work fitting my shrek like build, finding the perfect suit for me. Oh, and I didn’t break the bank (sorry about the pun) with this one

I love to shop at Jos. A. Banks for my husband’s clothes. While I have had good customer service here I actually prefer the National Harbor store better.
As for my husband he feels that it isn’t much different than the Men’s Warehouse which isn’t exactly a compliment.

So far dealing with the Store this year (I have made purchases in the Alexandria store several times in the last few years. But this year it has been horrendous. I dealt with the most accommodating (and effective) salesman who sold me clothing, some of which had to be ordered in «within a few days» and he would call me back. That never happened in spite of three calls since the purchase. Each time my guy was not in the store at the time, but a message would tell him to call ASAP. Mad as hell, today I called again. I would take «Leave a message.» when I was told he was there but busy and I said «I’ll hang on» (adding the reason why and I was preparing to cancel). I set the speaker button to ON and set the phone down. The salesman came up full of apologies, said he never received my messages, and didn’t know if the order for me had been received. When I told him to cancel and refund to my credit card, he asked for a little forbearance while he checked out the order and would call back. So right now Alexandria Jos A Banks is scoring a big «F». Another subsequent review will be forthcoming.

The rudest, most discourteous sales staff. Do yourself a favor and make the trek into the Clarendon store — or one of the other 8 locations in a 5 mile radius.

In a nutshell —
STRIKE 1 — The sales people don’t speak English and apparently don’t know store policy regarding tailoring and returns.
STRIKE 2 — The store is way too crowded and difficult to get around (not to mention not laid out very well and difficult to self-​navigate).
STRIKE 3 — The store manager talks in circles and is condescending.
Take the extra 20 minutes and schlep down to Montgomery County needs to be on corporate’s radar, it’s awful.

Like the other 2 reviews here, I did not have a great experience here. I was in need of some new suits, so why not go to a store that advertises buy 1 get 2 free.
They did the same thing to me as they did to Annie and her husband. I did not need a $ 800 suit, I needed a $ 350 suit. Actually, I needed 3 of them. After several conversations with staff members, they finally came around to my thinking.
I can live with the whole trying to get me to buy a more expensive suit thing, but the main thing that really pissed me off was the prices to have suits tailored. Holy F’ing Cow! At Men’s Wear house this is included in the price. Well, it was a few years ago in San Diego where I bought it. Any how, the whole tailoring experience sucked big time! I don’t think i will be going back to this place again.

Boo. We went here last month to see what we could find for the hubs. There was an advertised «Buy 1, get 2 Free» sale for all items in the store. Well, the first suit Mr. Cranky (the dour salesman) showed us was an $ 800 suit. Nice, but more than we had wanted to pay. (I am cheap, we went BECAUSE of the advertised sale).
I about peed myself (laughing at first, ticked off later on) as my husband kept trying to explain that, because we are cheap asses, we wanted to see a $ 300 – 400 suit.
Mr. Cranky looked at us as if we were insane, and proceeded to explain that, by purchasing the $ 900 suit he was showing us, we would be getting THREE suits for $ 300 each. A BARGAIN! Well. Yes. But as I mentioned earlier, we are cheap.
We again told him we were looking to purchase a suit in the $ 400 – 500 range (and, AS ADVERTISED, receive 2 suits «free»).
This guy then proceeded to tell me and the hubs that there were NO suits in the store for $ 400 or less. Oh really? Because I can see the tag of the suit right behind you, AND IT SAYS $ 395.
What an arse. I get trying to upsell, I do. And I’m not sure what the commission on $ 395 is, but I know what it is on $ 0.
Seeya.
(We ended up going to Men’s Wearhouse on Jefferson Davis Hwy. Much better service).