Kesterson Plumbing & Heating, Inc

This company is the best! They came out day-​of and charged me only for the service and the supplies. There are no surprise fees and they clean up after themselves. Every time I contact them, they go above and beyond expectations. Use Kesterson next time you need a plumber!

These guys are by far the greatest thing since sliced bread. Our gas furnace broke and we called Kesterson. They sent someone over in 5 minutes. This was right after the blizzard we just had. Ernest, our technician, was extremely knowledgable and very efficient. We needed a new motor for our furnace. He repaired it in an hour. He also gave us good advice on what type of filters to purchase. I highly recommend Kesterson! We mistakenly called someone else yesterday, and they did not fix the problem. They told us the heat wasn’t turning on because of a dirty filter. We will always use Kesterson from now on.

Scott is such an experienced plumber and understands what questions to ask! Kesterson always tries to come right out when called, especially if you have an urgent issue! They completely replaced all the waste lines under the house the year before and, last time, they cleared a backed up drain pipe.
Thanks!

Kesterson’s customer service and prompt response has kept me as a loyal customer. Our first experience required some extra work so they sent out another person. He was extremely thorough, friendly and did not leave the bathroom a mess. I normally don’t write reviews unless someone has gone above and beyond and I highly recommend this company. Hopefully we won’t have to call on them too often but to know there is a company out there like this puts me at ease.

Our dishwasher started backing up and couldn’t drain, so I checked out Unilocal and Angie’s List for recommendations and polled my local neighborhood email list. My first choice wouldn’t come to our place because it was a condo, so I went with Kesterson instead.
They were very easy to book service with online, they showed up on time (slightly early actually) and called to say they were on their way. After determining it was a broken food disposal, they had it replaced and everything fixed in 45 minutes. The two guys were very polite and professional, explaining all the options and even checking a few other things while they were there.
After having a sink that backed up and no dishwasher for some time, Kesterson got us back in action quick. I don’t know how their prices compare, but ease of booking, prompt arrival and good communication, and professionalism on the job made me a happy customer.

We’ve had Kestersons come out a few times for different issues — and while they aren’t the cheapest — I can always trust their work. The reason I’m giving them 5 stars is their most recent visit. My husband cracked the ice maker line when cleaning behind the fridge. This should have been a simple task but our kitchen contractor (primos contractors — do not recommend) installed too much copper pipe which caused the line to kink, crack, and gush water into our kitchen. We called Kestersons frantic on a Sunday afternoon. They came out promptly, ensured the water was shut off, and said they would return today with parts. While out today the plumber said he smelled gas. As a result, we called Washington Gas and sure enough — we had a gas leak from our gas meter. He didn’t have to say anything, it had nothing to do with what he was there to fix, yet he did. We really appreciate that. Thank you for being an honest, reliable company — and for looking out for the safety of my family.

I was referred here by the local hardware store down the street when I couldn’t find an adapter for my water line for my new refrigerator. I walked in and was immediately greeted and offered a seat. They recognized what part I was in need of and found it for me within seconds. I wasn’t completely sure how to make the piece fit so they patiently explained it to me and I was confident to install it myself.
The most amazing part was I forgot to bring cash with me and they just told me to stop by sometime and drop off the $ 5.00 I owed them.
I will be definitely using them for any of my plumbing needs in the future.
Thank you for being upstanding people!

Been using Kesterson’s for both my 1870 office building and my 1969 home. They are great. Example: I had four projects that had stacked up. Two faucets had been put on «backwards», another leaked and then a pipe under the sink leaked. So despite having to go back to the shop to get a different kind of saw for the under the sink work, they fixed all four problems in ONE HOUR. (Technically the job spanned two days because of the trip back to the shop.) So I bundled the jobs in to one and got them all done for a charge of one hour. Outstanding. Now if I can just find the guy (me) who installed the two faucets backwards.

Easy to deal with. Responded quickly. Showed up on time. Fixed everything. Pleasure to deal with. Reasonably priced. What more would I look for.

Called Steve at Kesterson’s to come out to figure out my gas flow problem. Steve was out the next morning and figured out that it was a Washington Gas problem and not an indoor plumbing problem. Previous plumber we had called had prescribed an extensive project that would have cost several thousand $$$. Thanks Steve for being honest and prompt. You’ve got my business for life.
Scott B. Alexandria

The main line valve in our home broke as did a faucet in our shower. They fixed both, but it took them basically ²⁄₃ of a day to do so. Granted the main shutoff from the street was buried under about an inch of dirt so it was hard to find and they had to cut a piece of my pipe off to install a new valve, but it did seem like it took longer than it should have. I will say their rates seemed reasonable and they came back the next day and didn’t charge me to fix a problem I had with their shower installation. I would consider using them again in the future.

my family has been using kesterson for 25 years. we’ve never felt bamboozled and they always get straight to the root of the problem. our latest plumbing issue was a tub draining leak going to my downstairs neighbor’s condo unit. paul and his assistant looked at it and pretty much knew immediately what the problem was and quickly corrected it.
HIGHLY RECOMMEND KESTERSON

Kesterson did a great job helping take care of a major drain issue in my basement, where they had to jackhammer & dig up concrete in two rooms to reach pipe that had filled with sediment over 50+ years of use.
They kept me apprised of status throughout the process, lined the affected rooms with plastic to protect from mud-​splatter, and focused upon ensuring all appliances (water heater and washing machined) were re-​enabled as quickly as possible to minimize any inconvenience.
As I’ve learned with most old-​house projects, add 20% to the time for unexpected issues that arise. The time estimates given at start-​up are often best-​case, but even with an extra day or so on the project, Kesterson stuck to their initial quote.
I will absolutely them again — it’s nice to find a group that you feel like you can trust.

After I contacted them by e-​mail, they showed up right away and solved a difficult plumbing problem. Very easy to work with.

I’ve had Kesterson’s out a number of times over the years for a variety of small to medium sized plumbing projects. In my opinion, they are hit or miss, which I think is a reflection of low centralized quality control and training for their workers. I’ve had guys I thought were very good, and guys who knew less than I did. They also tend to take short cuts, which is a little frightening.

In tough economic times, it seems Kesterson has raised their rates.
2 years ago I called Kesterson to snake a drain and split a pipe. The total was under $ 200.
Today, I called them to fix a toilet and a leaky pipe. The total was over $ 350. I guess next time I will spend $ 20 on supplies at the Home Depot and fix it myself.
Absolute rip off, I’m never going to use them again for anything.