Kingstowne Cleaners

My wife and I’ve been coming here for years. We’ve had some seriously traumatic problems with dry cleaners in the past — expensive clothes ruined, lost, stolen, etc, you name it. So you can imagine our relief to find this local germ of dry cleaners! They’re open 6 days a week from early in the morning to 7:30 pm and they are great with quick turnaround. They are always friendly and courteous, they always do an amazing job! They are not super cheap, but I am a firm believer that you get what you pay for — my wife and I are willing to pay for superior services. I would definitely recommend Kingstowne Cleaners.

Have tried these guys many times before and left every time disappointed so I wanted to try one more time. For the last year or so I’ve brought my stuff. I have a lot of shirts and suits. Every other time there was something wrong with the clothes. They would re run at no charge. Then they charged me 75 for a table cloth. They never gave me a discount and shirts are 1.90. The quality of the cleaning is poor. Shirts are not bright white. Bottom line: they are not very good and are extremely expensive.

Great cleaners. 10 years of using these guys

After several trips, several alterations, and several cleanings later… A review is due.
Just to give an overview, I’ve had jeans and pants done here. I’d say a good 6 – 7 pairs. I’ve had some of the hems kept and some of them not. The price for not keeping the original hem is $ 12 and to keep it’s $ 18. Dress pants is $ 10, no cuff. The turn around time is about a week or so. I usually do jeans and it seems as though they are clean and pressed after the alterations for the same price. But this last time I brought in pants, they charged for both the alteration and cleaning. Seemed like they just tacked on the cleaning charge on top of the alteration charge this time around. Generally though, they do a pretty decent job on the alterations.
Dry cleaning is a little bit more expensive, close to $ 3 per shirt but maybe that’s due to their «organic» ways? The dry cleaning usually takes the average few days but you can request same day or sooner for a little bit more. I can’t seem to remember the price to have it expedited. If you’re cleaning a lot of shirts and don’t really care much for the whole «organic» thing, I say take the shirts to Zips or another local cleaner that is cheaper and possibly gives a discounted price for bringing in over a certain number of shirts.
I guess my gripe is that they aren’t really friendly. I’ve been going here for the past couple of months. My pants and shirts weren’t just big load drop offs. I’d say I frequent 4 – 6 times a month, including drop offs and pick ups. I get the same straight face with no recognition of who I am each and every time I come in. Not even a smile. I definitely don’t expect them to remember my phone number or name or anything but a small recognition of «Hey, I remember you, how are you?» would be nice. For a smaller sized Cleaner, I figured they would possibly be more friendly to their customers.
The reason I keep going here is because of location convenience. I have moved onto another cleaner for my bulk dry clean drop offs. Slowly trying to find another alteration place after their strange and mysterious ways of pricing the alterations after this last time and just their lack of a smile.
Overall not bad, but I am sure there is better… Alterations, price and friendlier.