Kingstowne Internal Medicine

The service provided by this practice is unacceptable.
Dr. Nikki Waddell is completely incompetent. My wife came to her with knee pain that eventually spread to other parts of her body. I now know my wife has a chronic illness that needed proper diagnosis and early treatment. Instead, all Dr. Nikki Waddell would do is prescribe copious amounts of pain killers. Dr. Nikki Waddell refused to run any blood tests, citing liability with insurance as the reason, and made obtaining referrals more difficult than it really needs to. Obtaining referrals through this practice takes three days.
Also be prepared to wait 30 – 45 minutes in the exam room. Unacceptable.
The guy at the receptionist of this practice is also beyond incompetent. I had to ask him repeatedly to fax over paperwork. He will either fax incorrect paperwork, fax paperwork unsigned, or forget to fax anything at all. He ought to be fired.
Oh, and another thing. This practice sends out e-​newsletters that had a list of all patient email addresses in the To: field. I’m pretty sure that’s a breach of privacy. Take me off your damn list and learn how to BCC.
My wife and I have since moved to another PCP after 4 months of being toyed around by Dr. Nikki Waddell. Our new PCP generously runs blood tests, does not make us wait 30 – 45 minutes and turns around referrals in hours, not days. Insurance picks up the tab on everything.

I’ve visited this practice twice and will not be returning. While Dr. Waddell is pleasant enough the office staff could use some training in professionalism. They are generally unfriendly and and incompetent. I’m not sure why the doctor would want people displaying such a low level of service representing her to patients.

I was a patient for two years. Over that time, my waits have been longer and longer, and Dr. Waddell has been less and less invested in me as a patient. On one occasion, I was left in the exam room for nearly an hour after an EKG. They clearly forgot about me, as it was past 5 and half of the staff had gone home and the office was dark. Also, her staff has incredibly high turnover; I have rarely seen the same technicians and nurses twice – that tells me something about how she treats them. And good luck getting a prescription renewal in a timely manner; in my most recent experience, it took nearly two weeks to renew a cardiac medicine that I have been taking for two years; and that only after Dr. W demanded a physical for which I was not due and would have had to pay out of pocket. (just another way to add on the charges.) And each time I call for renewal, the nurse can barely pronounce the names of the medications all of which are common prescriptions, and errors have occurred. Once, my prescription was actually prepared for another patient and it took some time to sort it all out. But of course they blamed the pharmacy. Two months ago, I sent a letter to Dr. W telling her I was leaving her practice, and detailing my reasons. I did not expect a response, nor did I receive one. But last week I received a call from her office asking me to schedule an appointment for an office visit and physical! The office manager had no idea I’d left. She said, «well they never give me that sort of information.“This makes me question the integrity of their patient information management procedures. Additionally, they have yet to send my records to my new physician, even though he has followed protocol in requesting them. I agree with the reviews posted here about Dr W’s abruptness and her manner of dismissing patient questions because «time had not been allotted properly by the patient» (which I think is an awful reason on her part.) I appreciate a direct and professional approach on the part of my health care providers, but I also expect some caring and concern as well, and I don’t want to be scolded when I visit with my physician, and I certainly don’t want to be dismissed. I will not be back to this practice, but I do hope they will read these reviews and attempt to improve.

I have been seeing Dr Waddell for over a year now. The experience has been mostly positive. I understand the business of medicine and have no problem with her directness. I want to get in and get out. Having worked on health care for a long time, I can say that the front office staff could be more professional. Customer service is not their strong point. I saw a PA last week and was well taken care of. I recommend the practice if you don’t need a lot of hand holding.

Hands down the worse experience I’ve ever had at a GP office. I never had a doctor cut me off from a question, to tell me that I did not allocate office time to talk about other concerns.

The wait time was a little too much. But Doc Waddell was worth the wait. She was very professional and to the point. That was the best physical I have ever had. She gave me lots of advice and I will going to her moving forward. The staff is super friendly and helpful. Office is very clean.

She’s a CON ARTIST! and will manipulate your diagnosis in order to be reimbursed from your insurance company. I went to see her STRICKLY for my annual physical and had no complaints or any past medical history to report. But she took words from our general conversation to bill for a «chronic diagnosis» in order to be paid from the insurance company. According to the affordable care act annual physicals are supposed to be covered for free but if the doctor sees you for «additional problems» they can bill you for it. She’s dishonest, A manipulator, and unprofessional. I would NEVER recommend anyone see her.

My two stars are for the friendly office staff, especially Ana. The last 4 months I have given Dr. Waddell business and it has been a waste of time and a bigger waste of money. I’ve never had such expensive office visits and no resolutions. She kept trying to prescribe medications I told her I already knew didn’t work for me. She seemed condescending to her staff and a majority of them appeared to be walking on egg shells. The final straw was when she was snippy with me because I asked her a health question after she had already washed her hands. I was then scolded to «…next time if you have more concerns let them know when you make your appointment so we know how long to schedule you». Fair enough. For some reason it just didn’t come to mind when I made that frantic appointment. An appointment which was due to heart issues uncovered by my oral surgeon that morning and whom canceled my outpatient surgery while I was in his chair as a result of those issues. Silly, silly me for not considering Waddell’s schedule! New year, new GP.

As a patient and a Registered Nurse, I have experienced terse encounters with other Providers before but Dr. Waddell’s presentation was a bare display of rude, insensitive, and demeaning behavior. Her inability to remain objective led to the exposure of her personal biases and ultimately a deliberate assault on my right to courteous and respectful care.
Negative facial expressions, tone of voice in delivery of information, and various disrespectful quips accompanied almost every assessment during my physical exam. After the exam when I voiced my concern to Dr. Waddell, she attempted to pervert my perception – calling it a booking issue caused by her staff leading to ill-​conceived expectations on my part. The only expectation I had prior to that visit was to meet and establish care with the Doctor who would become my Primary Care Provider. In retrospect, I suppose that was an ill-​conceived expectation.

Dr Waddell and the rest of the staff are wonderful! It’s a beautiful office and every time I go they are prompt and super helpful. Dr Waddell is super smart and very thorough. Very glad I found her on Zoc Doc!

I’ve been a patient of Dr. Waddell for several years. I was super excited when she started her own practice and decided to follow her. The staff is friendly and the office is very inviting. Dr Waddell always greets you with a warm and happy smile. I have never been this happy with any doctor. I’ve recommended her to several of my friends and will continue to do so.

Dr. Waddell is an excellent doctor. She’s been my physician for over 5 years now and I only have great things to say about her. Not only is she knowledgeable in her field, she also understands fully those conditions on high rise amongst minorities. I am extremely grateful to have a physician who can provide more insight into they what and why and how to prevent it, as opposed the general statement of «it’s common amongst your race.» I give Dr. Waddell 5 stars and 5 thumbs up!

I was seen right away upon my arrival at the clinic. However, I waited a total of 40 – 45 mins in the exam room between getting my vitals taken and seeing Dr. Waddell. Dr. Waddell was thorough and professional. Beware of unforeseen charges! I know for a fact that I did not sign or agree to their form charge policy since they had a new person in the front office. If you have a form that needs to be filled out, be sure to bring it on the day of visit and have it filled out while you’re still in the exam room. Faxing it in even a few hours post visit will cost you anywhere from $ 25-​$ 100. Ridiculous! I’ve never heard of any other physician charging this amount. It seems like dollar signs are valued more than patients as she was not afraid to lose a patient over this. She would not agree to waive the fee for a 1 page document so I paid the fee, got my form, and cancelled my subsequent appointment. I didnt feel like going back to a physician who did not value their clientele (with good insurance too)!

Although Dr. Waddell was fine, her office staff are the most incompetent I have ever encountered. Not only did the receptionist forget about me (I was the only person in the office and waited while he was on the phone, chatting with the maintenance staff, etc) for over 30 minutes, but once we began my in-​processing, he was completely incapable. He could not figure out my insurance information, my HSA, or the most basic tasks. He was reprimanded for disorganization by the doctor while I was waiting, and gave me incorrect information concerning the insurance payment twice. I ended up overpaying the office and am still waiting on reimbursement, 2 months later. Dr. Waddell should do herself a service and «clean house» when it comes to her office staff.