Rick’s Carpet & Flooring

Sleazy operation. Don’t trust them. They screwed up my flooring installation and would not stand behind the installation. The four star ratings here look like Rick’s handy work on Unilocal

Had to be the worst experience I have ever had with a company. After sending them a professional mesurement I was quoted a price for wood flooring. When my young adult daughter went to order the flooring she was told they could not get the flooring they had quoted and she had to pick out something else. Of course it was more money. They sent me another quote via email and I agreed to pay $ 1200 more than their original quote. When I went to order and pay for the flooring the manager sent me another quote for an additional $ 2000. When I told them they could not do that because they had already given me a price I was hung up on. I called them back and was told sorry there is no way we can install the flooring unless you pay the higher price because we would loss money. I went to another flooring place in Sterling and they quoted me the of Rick“s original quote. They were just taking advantage of a young adult.

This review is for the team lead by Gary that installed our flooring yesterday. They were polite, courteous and paid attention to every detail of the installation. The Mohawk solid oak butterscotch flooring looks beautiful and brightens up the entire house. As an added touch, Gary paid special attention to the installation of the sometimes challenging thresholds to the adjacent rooms. Unfortunately, we had some major glitches getting to the point of installation, so I cannot give the highest rating.