Safeway

Do we all agree that customer service is an important part of shopping experience? To me it’s very important, and can even be the deciding factor between coming back or never again. I will come back to shop here because they have a huge covered parking lot of their own plus some things that I can’t get from other shops, but a recent exclusive of bad customer service really put me off.
On a recent week night, I went to the customer service desk about this moisturiser I had been charged for but was not there when I got home. I assumed that the checkout lady scanned it but the moisturiser, a huge 25+ oz. bottle, somehow got missed. This man who I assumed to be an overnight supervisor came out, so I told him my story. Long story short, I got a smirk, not a smile, and an attitude instead of a sincere apology.
Not impressed, whoever he was. Every customer counts, and it’s because of consumers that most of us have jobs in the first place.

I usually go to Safeway at least twice a week and visit their salad bar. The upside to this is that you can choose exactly what you want and how much you’d like to pay in terms of weight. The downside, because unfortunately there has to be a downside, is that the salad bar changes daily.
Today was the height of my annoyance. First of all the mixed greens were wilted extremely bad. I tried tossing a few around before putting them in my container; but after they were in my container I realized that I picked up several wilted greens. The salad bar often has a green bean and corn mixture that I’d normally shy away from but I actually liked it once I gave it a try. Unfortunately, that wasn’t there today and neither did I see it last week. But one of the main issues aside from the wilted greens is that there weren’t any onions… LAWD have mercy!!! This girl loves her onions and there wasn’t a single one. I will admit, I didn’t properly scan the salad bar as I normally do or I would have just walked away all together.
Once I arrived to my desk I began eating the said salad and it just tasted old. The croutons were stale and something about the salad dressing tasted a bit off. I guess today’s lunch choice is the push I need to bring my lunch to work from home. You know the food created by me with love *sigh*. I do hope that the salad bar gets better and at least to carry the basics, and with basics I mean onion lol!!!

Don’t understand what all the negative fuzz is about. It’s a new store with covered parking downstairs. Perhaps some of the people with negative reviews should visit the ghetto safeway at Bailey’s Crossroads, they won’t complain after that visit.

I couldn’t agree more with the previous review about the freezers. I have noticed on an almost daily basis (it rotates, not always the same freezer) at least one section of the freezers is well above what it should be at (0 degrees F or less) and often times are laughably high, (I have seen them as high as 70 – 80 degrees F)
I have personally notified management on no less than 3 or 4 occasions about it, the first time they tried to justify it like «oh that’s the defrost cycle» (LOL) then they said they would look into it… still isn’t fixed months later. I feel bad for anyone who buys frozen food from here because as the other reviewer said they clearly resell spoiled frozen food. It’s too bad because the rest of the store is pretty solid and has potential, but this is just unacceptable.

This is a new POORLY run store where anything goes with the employees. The lack of motivation with the employee is appalling. They ACT like you’re annoying them when you only want them to do their job! THREE times now the freezers and meat coolers have been broken, the freezers were 66 degrees all the food was melted. I AGAIN told the managers/​people PRETENDING to be managers (Melissa). They are SELLING MEAT and FROZEN FOOD that needs to be damaged out. They take it to the back freezers afters it’s already been at 60 degrees for GOD KNOWS how long, to put it in a back freezers so «it doesn’t go bad» UMMM IT’S ALREADY BAD. But they’re going to re-​sell it after the freezers are fixed. They didn’t even take ALL the bad for out. YOU’RE CRAZY if you buy meat/​frozen food here. That fact I’ve rarley been to this safeway yet saw this THREE TIME. APPALLING.

Seeing these reviews reminds me that people will complain about ANYTHING. This store is awesome! I always find a parking spot underground. They have a huge organic section in produce. There are multiple isles for foreign selection. The isles are normal grocery store isles and I always get in and out quickly. It is clean and new and they did an excellent job. If you want a huge organic option, go to Fresh Market a couple doors down. I love this new Safeway!

Few gripes about this new store. The aisles are small, but fortunately it’s because the store is jammed with product and variety. The produce section rivals Whole Foods and blows all other Safeways out of the water. The meat section is huge as is the bakery and deli. The hang up is that prices are higher than comparable stores in the area. If its convenient to you then its a great place, but unless I need a specialty item my regular stores can’t provide I don’t plan on visiting.

I don’t know why but it’s always hard to find a good parking spot. My wife has never had the issue though.
They have fresh foods at good prices. Some organic stuff are a little bit cheaper than others.

Although the idea was good to improve the previous smaller store, this store is the pits. It’s a wanna-​be Whole Foods, but far from the real deal. Their produce department is disgusting. I have bought and returned endless rotten vegetables. I’ve even asked the produce manager to pick out things and those too are rotten. In addition, tons of their produce is outdated. When I’ve brought it to their attention, they are quick to say they’ll get more out for me.
On numerous occasions I’ve reported this store to headquarters. Instead of correcting their problem, they assure me everything is returnable. When I continue to bring up endless problems in that department, they finally suggested I order through Pea Pod. Can you imagine?
The escalator to the second floor is filled with dirt and filth and it hasn’t been cleaned since the opening.
There was nothing wrong with the old Safeway and at least it wasn’t pretentious like this one.
For me, I have corrected the issue because I go solely to Giant!

I been coming here for years, great store, at the oldone there was an excellent customer service, but unfortunately at the new one is awful no one nows what they’re supposed to be doing, at the cashier there is always some one new, that don’t know anything about any itens and codes, and they always say that they’re new, the management is worse, new place, but horrible management

I’ve been coming to this Safeway for the last year, so I cannot compare it to the old one but who wouldn’t like a fresh and newly renovated grocery store? This Safeway has a gourmet food section, deli, bakery, floral department, beer and wine aisles, and pharmacy. As mentioned by other reviewers, the store is built on top of the parking lot, meaning it’s covered parking (huzzah!). A very nice feature inclement weather.
The gourmet food selection is decent and includes various cheeses, meats, and an olive bar. This store also carries a variety of pre-​made, ready to eat food with great prices (e.g. $ 6 for a whole roasted chicken Sat-​Thurs and $ 5 on Fridays. $ 5 Friday deals ftw!). There is a large wine and beer selection. Having lived in Maryland for many years, I still can’t get used grocery stores selling alcohol!
The prices are what you would expect for any Safeway. So it definitely pays off to have a member’s club card, which is free. All you have to do is sign up for it! To borrow a phrase from Nike — just do it.
The store has always been well stocked when I have been there, which has been on several different days at various times of day. Like any grocery store, the weekends and after work hours are when it is most crowded but the check lines move relatively quickly so I cannot really complain. It is clean and organized with friendly staff.
Am I coming back here? You can bet your bottom dollar I am! (As if my frequent trips over the past year aren’t an indication enough.)

My review is based strictly on the customer service I received by Ericka in the cooked food/​made to order sandwiches section of Safeway. This woman looked as if she was getting ready to kill herself because she felt miserable at her job. I went up wanting to order a sandwich and although she was working on a sandwich for herself, NOT A CUSTOMERS, it took at least 5min for her to acknowledge my presence. She mumbled to me what I wanted and went about making my sandwich without saying anything else. She was rude when I asked her to add lettuce and mayo to my sandwich. I have been there may times and everyone was pleasant, but she has got to be the most miserable employee this Safeway has hired!

If you’re a lifelong Safeway shopper, then you come here just because you do. It’s just what you do: go to Safeway.
If you’re an all arounder who dips into Giant, Harris Teeter, Trader Joes and Whole Foods for different things depending on your needs, then walking into Safeway will always make you yell obscenities inside your head.
This place has all the things I dislike about Safeway and they put it all on the second floor of a new building.
I find it fascinating that while most of the stuff they have is the exact same as other stores, the few differences drive me up the wall. Inside my head is a drunken sailor hurling abuse and muttering curses.
How do you manage — as a large national grocery chain — to have prices on some things that are higher than whole foods?
How do you foster a work environment where employees feel empowered to stand in the aisles not working and talking loudly about their run-​ins with the police?
It does not look inviting from the outside. The second story design doesn’t seem to have more parking below than the old lot did before, so riding an elevator or taking the stairs to get into a grocery store is lame.

I’ve been going to this Safeway for years. I really liked the old-​school dingy one (great prices, great selection, easy to get in & out of there super fast), but it now smells better, looks better and has more items. Also, no more loading groceries in the rain & snow, because they now have covered parking!
I am not the only one that has noticed that prices are now higher than they were at the pre-​renovation Safeway, but I expected that since they probably thought we’d all forget what things cost during the year or so they were closed, and I’m sure they were mostly right.
This Safeway has decently-​priced flowers and potted plants, and their arrangements are very pretty. The produce section usually has good-​quality items and many options. The staff are about the same as they always were here: they’re usually ok, but not very helpful. Checkout line speed seems to be a little faster than it was pre-​renovation.
Awesome for late-​night grocery shopping if you’re into that, and like most grocery stores around here, avoid on Sunday nights, because whatever item you went there for will likely either be in short supply or sold out.
*edited to more accurately describe staff & correct my overzealous 5 star rating to 4.

I purchased $ 1 organic cucumber and $ 4.99lb fresh shrimp. They were cheap and really tasty.
Their parking lot is 1^st floor. So you don’t get wet when it rains hard. Also it’s not crowded and clean.

I actually really like this safe way. It’s clean, fresh and full and convenient.
They have a pretty nice wine & cheese selection. There is also a nice seating area for Starbucks and the main fresh good area.
I come here a lot for the mangos because it’s always fresh and they cut them into chunks at the store.
The plant and flower selection is pretty nice as well.
I didn’t give 4 stars because the prices are slightly higher.

I think this is a brand new Safeway and its huge, clean, well organized. Produce looks amazingly fresh. I did not have much time, just came in for a few items. there is. Starbucks coffee inside, but they don’t accept the starbucks card to pay with. odd. So no starbucks points.
They have an elevator and an escalator too.

Completely agree with all of the recent reviews. Tonight at 9:30pm I had to get one item. I went over to self-​checkout and was told by the employee that he was closing it down. So I had to walk over to the only other lane– which had 3 people with multiple items, and the slowest cashier (with quite a ‘tude). As I’m standing there already annoyed, a couple walks up and the employee tells them that the self-​checkout is closed as well. Except they needed to speak to a manager as well. So he tells them that he will «call the manager and they can go ahead and check out there». Um, excuse me? I was turned away for having one item and had to stand in line for over 10 minutes.
Every time I go in, no matter the time, there’s not one helpful person there, the salad bar looks terrible and the prices are always high.
After tonight I will not be shopping here again.

I love the new remodeled Safeway. I missed them when they were closed and I’m happy to see it back. I’m definitely not understanding all the 1 star reviews… seems a little spamy to me.
Prices are excellent as you’d expect from Safeway, the store is large and clean, produce is fresh. There’s an ample organic section, fresh baked breads and goodies in the bakery. Really there’s not much to complain about except I guess having to take the elevator or escalator up to the store from the parking lots, but it’s really not too much of a time waster. New favorite grocery store.

Produce fail and 33% more expensive than Giant on King St.
— My wife and I eat a lot of produce. So we got the brussels sprout stalks and the green beans. Within three days, that produce has been destroyed by mold. I went to Giant the next week, and that brussels sprout stalk stayed good for over a week.
— We spent about the same amount on food every week so I was shocked to find that my final bill was 33% higher than what I normally spend. I don’t think it was the produce prices, but the meat is ridiculously expensive.