Spokes Etc. Bicycles

I recently bought a Trek 7.2FX hybrid at Spokes after not having a bike for about 5 years. Everyone at the store was friendly and knowledgeable, but i was very impressed with Moira, who spend a lot of time with me showing me different options and helping me to understand what i needed for the bike.
It was an excellent purchase and i’m grateful for Moira’s help and that of the good Spokes team. I highly recommend this shop.

I am very satsfied with the service the Spokes’ team has done on my Trek endurance road bike. Rafael and Garrett have provided excellent technical assistance and customer service. Both patiently explains what is needed and then resolves the problem.
During March 2016, Anna P. conducted a fitting. Since then I’ve experienced my most comfortable rides above 50 miles.
Happy and Satisfied customer,
Jesse C.

Great and knowledgeable staff. Pricing good. Great place. Will definitely use again for all my bike needs.

I bought a mountain bike here last spring and am considering a new road bike. The customer service here is very friendly and helpful. They are not arrogant and treat you like a valuable customer even if you don’t have loads of money to spend on a bike. For both the mountain and road bikes, they showed me the best options in my price ranges, and explained why they thought these particular bikes were better for me than others.

Every time I have been here I have had a wonderful experience! Anna sold me my bike, but Phil was awesome too! (Those are the only people I met, so far) I am sure I will meet more people when I come back to their class on a Tuesday to learn how to properly take care of my new Trek 7.3! What I absolutely love about this place is that they are passionate and knowledgeable on their products. Coming from someone who knows nothing about bikes with a few questions Anna was super patient with me! I will continue coming here and giving them my business! :)

I’ve test ridden bikes here, bought accessories and had service done on my bikes. Overall, I’m really happy. The salespeople are always very helpful, the service staff have been really nice, the bike and accessory selection is good, and they’ve been honest about pros and cons of various products. Overall I think it’s one of the friendlier bike shops in the Northern Virginia Area.
This shop also carried both Trek, and Specialized, which are rare to see together in 1 shop. For both road bikes and commuters, this is awesome since both brands make excellent bikes. Having them both at Spokes offers you the chance to compare the 2 brands side by side.

I had a great experience here. They fixed the brakes and chain on my bike on the same day where other places were telling me it would be a 2 week wait. I also really appreciated that they loaded my bike into the trunk of my car with a smile — they didn’t make me feel like I was putting them out at all even though it was a pain to get in right. Thank you Spokes — we will be back!!!

These guys are awesome. They helped put back together my piece of $hit bike with no issues. Super friendly and so lucky to have them so close-​by.

Awful — typical bike store attitude. I only went there to donate a bike for Bikes For The World. Was given the impression I was in the way of paying customers.
I’ve spent the past 15 years in biking, I won’t be taking my money, or sending any recommendations, here.

Purchased a women’s Trek 7.4 FX this weekend. We planned on checking out 1 other bike shop before making a final decision (already visited a few others), but Paul gave us great customer service. He knows the bikes and was able to explain the differences between a few we were considering. Since I haven’t owned a bike in a «very» long time, there were a ton of questions… but that was ok with Paul. He took his time and made sure I understood how to pick out the right bike for me. Very happy customer. Thank You Paul.

Bought a Trek 7.4 fx and was helped out by Phil, once I picked up the bike he helped me get fitted, made great recommendations for various accessories, installed a bag and water bottle and finally spent more time fitting a bike rack on to my car. Fantastic customer service and a very happy customer.

for the most part, they have good customer service and good prices, but there are the little things that could be better. I went in to look at bikes, the sales guy kept trying to push me to something I didn’t want based but eventually, he relented and I got the bike I wanted. When I got the fit, Anna was absolutely fabulous.
I went back a few weeks later to get a second bike, and guy was helpful, informative, let me ride a bike, but then he went to supposedly put air in the tires of a second bike I was going to ride and never came back. When I found him, he was chatting with the one other customer in the store, who walked in after me, and there were two other ready to help people at the front counter so why is Johnny help everyone not letting the other two people at the front counter take the new person rather than trying to help everyone, and thus helping nobody.
I do my test ride, come back, and new guy steps in to help, but because he wasn’t the guy I started with, we started over from the beginning. ugh. Now Johnny ADD comes back after 15 min, and literally cuts of helper guy, and it’s like this weird fight between the two on who is going to help.
I left and went to another store. Not because this place doesn’t have great prices, but because Twilight Zone day was just plain annoying. New store, was horrible in every way, not just the one ADD guy. I then decided to go to Vienna location instead as they had been great couple years ago. Yep, Vienna still fabulous, but having to waste all this time and gas is annoying. Avoid Quaker Lane, go to the Vienna location, but stick with Spokes

I’ve had only great experiences. Last fall, I decided I wanted a bike, and not a cheap bike. spokes helped me pick out a bike, based on what I planned to do with it. The bike I fell in love with was a Trek hybrid. The salesperson helped adjust it and to put the rack on my car. When I took the bike out for a ride this spring it was making some funny noises and wasn’t shifting right. I took it in to Spokes for a little tuneup and they tightened, cleaned and greased everything for free! Great service. I couldn’t recommend them more.

These guys know the definition of customer service. They are there to help you do what you came in there for, which is likely to find a bike that fits your needs and your body build. They are not there to shove product down your throat. They fit me for a bike, talked about the specifics (components, goods & bads, etc.), and even gave me a very detailed run through of the MB scene in the area. Thanks for the help fellas.
Look for Steve Beheler and Dan Dugan when you go. They are the ones that helped me.

Great customer service. Great selection. The store is easy to walk in — meaning the aisles are clear not crammed up with bikes like other shops. The sales team are very knowledgeable and are not pushy. The service folks know their trade and will fix lots of stuff while you wait.
I’m always impressed with this store.

Spokes rocks.
This place has one of the friendliest staff around town. I lost track of time talking to one of the store associates for almost 30 minutes. These guys are truly friendly and look out for you, not like your typical salesperson.
The Alexandria store is pretty large — lots of bikes, clothes, helmets, etc. They’re just lacking in the sunglasses section, but otherwise, I love it!
PS — each Spokes store organizes rides, either informally for formally, for road bikers or mountain bikers, so if you’re looking for some riding buddies, just ask the sales associates about how to join.

I have been coming to this location since 2000. I bought a hybrid that year that I still have but don’t ride as much as I used to.
Recently, a friend gave me his old Specialized that had been sitting outside for… a while. It was in decent shape but needed an overhaul.
When I walked in on a busy Sunday afternoon, Garrett greeted me and took care of looking it over. The cost of the overhaul plus parts was as expected, but in no way did I feel I was being upsold or rushed.
The estimated repair time was five days; it was ready in three. Greg left a voice message for me on Wednesday night and outlined what all had been done.
So far so good. I’m hoping to get in gear (see what I did there?) and use this bike to commute between Alexandria and Capitol Hill.
I’d highly recommend this location for sales and service.

Went in for a minor issue w/​a tire that I bought elsewhere and the guys in the service area were really helpful fixing the issue. I liked that many were bike riders themselves and were able to engage in knowledgable conversation about their product and ways to fix bikes. Prices were reasonable for the zip code they pay rent in, not a discount place, but a good full-​service bike shop.

For a chain bike store, Spokes is a great. First of all, this place is HUGE. A few years ago they took over the neighboring shops and now takes up three store-​fronts. If you can’t find it here, chances are you’d have to go online to get as good a selection. I just took my 15-​year-​old Trek bike for a tune-​up. Normally I cringe at the thought of taking my bike for tune-​up because salesmen will always try to up-​sell me into new equipment or work I don’t need. Not here. I can’t say enough great things about Razzle, the salesman. His first diagnosis was I might need a new spoke or chain. But he fiddled with the parts, took my bike for a test ride and determined I just needed some minor adjustments. I left the bike for a tune-​up and they actually finished a day earlier than the original estimate. The bike was cleaned and polished and looks brand new! Thanks, Razz! All the employees are very bike knowledgeable and can offer advice on great local rides.
I knocked down one star for two reasons: the prices are higher than some of the more mom & pop bike shops nearby or REI; and they employee one extremely pushy salesman that I try to avoid at all costs. He’s so pushy and condescending that I won’t even walk into the store if I see him working. But other than that, this is now my go-​to bike shop.

Simply excellent and genuine service. After bending a rim and laying the bike down (it was a huge pothole, I swear!) I walk into the shoppe and rest my Madone on the counter. The manager, Ryan, looks at me with sympathy in his eyes and all I can do is nod my head, hoping he doesn’t tell me to get on the horn to Trek’s crash replacement program. I tell him the sob story and he says ‘I got it Jason, we’ll square up tomorrow’.
I get a call from Ryan and all the man says is «Hey Jason, it’s Ryan from Spokes. Give me a call, let’s talk about your bike’. I have a moment because I’m now convinced that I have damaged my ride and I’m about to drop some serious funds. I make the call and Ryan explains that in the process of repairing /​truing my front rim, the mechanic put a screwdriver through the rim because a nipple was badly corroded. This doesn’t upset me, and the man is coming to me straight. He goes on to explain that he has already contacted the manufacture of the rim, explained the situation, and they are sending out a replacement. Instructs me to hang tight while they patch the bike and build the wheel.
Can you believe this? The shop admits a mistake, takes it on their own accord to make it right and keeps me informed in a very timely fashion.
Simply amazing, and I am not out a thing. Just need to give the excellent team at Spokes some time to make good on an honest mistake and it’s good to go.