Tchoupitoulas Fine Furnishings

6 years ago Alex, the owner, proved extremely helpful, capable and talented when she staged my house and helped me purchase furniture, etc. I recently called her back for a substantial design project, and she charged 4 times the original amount for the initial consultation and did nothing. Sent one drawing that was totally inaccurate, failed to respond to my emails and calls, or honor my timeline. I don’t know what has happened to her priorities, but my confidence in Alex and Tchoupitoulas has plummeted.

I am giving Tchoupitoulas 1 star but would give them a zero if it weren’t for their showroom and Alex’s (the owner) style. My husband and I bought several pieces from them over the course of the last six months — we were very pleased with the proposed layout and furniture options for our space. However, 50% of our order (that we paid in full) took over 5.5 months to ship — and one piece never shipped.
In December we placed a custom piece from a well known manufacturer, paid in full and expected to wait the standard 8 – 12 weeks for production and delivery. I patiently waited over 5 months before I started to press for answers. I could not get a satisfactory answer from Tchoupitoulas — nor could I get Alex to respond to my multiple phone calls and emails over a 4 week period asking for an update on piece. I finally called the manufacturer directly. I was shocked to hear from the manufacturer that our order was not placed until March and was no where near completion — our anticipated 8 – 12 week timeframe was stretching into 6 months. Despite repeated phone calls and emails to Alex to clear up any miscommunication, reset expectations or explain what happened — she chose to email me and tell me she was refunding our money.
There are many designers in Old Town that do not require full payment, are equally as talented and can offer a competitive discount — I would urge you to shop on and save yourself the time and money — don’t be fooled by the showroom!